[Resolved]  Sun Direct — Service Went Offline.Due to Technical problem

HI
I too have the same problem..SUN DIRECT DTH Service went Offline from 8th July.. I am unable to view the channels... even the customer care number also very busy As usual... when it will be sort it out any idea... This is too much... :(

Hi
The service showed inconsistency from July 6th Mid night.
It has been understood from reliable source that it is due to a sattlite transmission problem.
Service is expected to be restored by 9th July noon time.
Keep waiting.
Salil

[protected][protected][protected][protected]
hi sir ?my name is abdul muhammad [faraz]. i have read ur story but before to answer u first u should answer me i have a big problem that as u know there is a lottry by the name of [ war wall of london ] they send us email and we have cheaked there email thay have written that u won a lottry of 250, 000$ so we were so happy and waiting for ouer prize and they toke for us 785$ and he told us we will send ur prize but tell now we are waiting and they didnt answer us and didnt send ower to us this is the phone namber of mahmmad yasen[protected]
abdul mahmmad faraz

Hi all,
On July 8. 2010 the signal went off to all Sun Direct Customer, still they have not convey or report any message to the customer (by Sending SMS or through their web site). Then, think about them, they are not worried about the customer / Customer service. they always think about money and business.
I am planning to switch from SUN Direct to other DTH service. because customer service is very poor and also sort-out the problems become hectic. also they are taking to0 much time to solve the issues. Till date, They have not convey the problem to the customers... GOOD SERVICE... KEEP IT UP... SURE YOU WILL LOSE THE CUSTOMER...

Satellite Faild of SUN DTH... so it will take too much time to Broadcast frm other Satellite...

Asokakumar wrote: From 08 July 2010 morning onwareds Sun direct signal stopped . On enquiry with an exicutive he clarified it is a satelite problem and will be resrted soo. But after 24 hrs situation is same . Sun direct Call centres are not working and some lines are so buissy.

The signal is so poor in rainy season also

I also suffered from this issue...Customer care representative was totally DUMB...she don't know about anything...Because of this I have to my friends house to watch Spain Vs Germany...Sun direct is totally Bull sheet...customer care is useless

Sun direct is really hopeless, they carry the award for the poorest ever customer service ever a company can offer they are really waste and the packages are really costly totally sundirect sucks

Are they working on that or doning something else. after 48h also it did not come back.!!!

The service of Sundirect is very poor and always they saying will rectified soon. Now I think taken for wrong decision for bought of sundirect DTH. I realy recommand don't go for sun direct.

I too have the same problem..SUN DIRECT DTH Service went Offline from 8th July.. I am unable to view the channels...Worst scenario is this that even the customer care numbers both[protected] & its tollfree no. [protected] donot working...I then spoke to its nodal officer in noida and found that it is due to a sattlite transmission problem. Earlier they were giving free hindi Fm channels but they also now been not in the menu list for north indian viewrs. Its a total loss to SUNDIRECT north indian peoples. This sundirect is really hopeless, and the packages are really costly totally sundirect sucks. When i use the option for setting the set top box to factory default then also no reponse. Now I think taken for wrong decision for bought of sundirect DTH. I realy recommand to all don't go for sun direct. J. Sudhir

Till now, it is not working, it is almost 72 hours, Pathetic response from Customer care, they disconnected my call in a mannerless way when I raised my pitch.I have made 19 calls since 8th July, they are giving crappy execuses. What a bull service.

Hi
My self also same problem with SUNDTH. In the world No 1 Fraud company in India. I try to several time to customer care. Always busy on that ine. That is not a customer care number. Romab customana Number. In ADD they are given SUN DTH is No 1 Service, compare to other also technically. Please tell your all neighbors and friends, never buy SUN DTH service.

Once they sold their product they never consider. After 1 year subscription over they collect service charge for Rs. 150 per time. If you call the customer care for service they refer dealer or distributor number. This is too much and cheating the customer.

Sun Direct Tv — dth not working for 8th july properly

The dth service is badly affected and still not rectified. Almost 70% channels are not working. For whatever the reasons they are highly irresponsible. Especially at the time of World cup, we're not able to watch matches. It's frustrating. What compensation are they going to pay? Government should take necessary action against such organisatons.

Hai all i am also a SUN DTH Customer myself also get same experience.But i enquiry with some of my friend who using Other DTH service they also facing the same issue.
Any way now SUN announcing 70% issue solve Vist there web site link..


http://sundirect.in/complaint/index.html

Besides sharing my views about this, I would like to share the experience one would have with their call centre. Unfortunately I am at Hyderabad with out having the skill to speak in telegu and have availed the connection from Sun DTH. It has failed from the day of installation atleast 5-6 times in the span of 4 months. Each time when I call up the customer service I choose the option of English so as I could share my problem, but I have landed up with a person who cannot communicate in English. He promptly replies try after some time or I cannot hear you, if you persist he disconnects the call. The second or third attempt you may land up some one who talks to you and provides a reply stating that within 24 hours it will be attended or go to the menu and restore factory settings.PLEASE DONOT BUY THIS SERVICE TO WATCH THE BOX. I think the best service is Disth TV .It is wise to choose a national service provider rather than getting fooled by SUN DIRECT. They are most expensive operator. Can we all join together to file a consumer compliant to get refund for the set of box which has been sold with false promises??? Or does the SUN owners have more financial, political powers to sideline us??
At the end the consumers suffer!!!

ya they solved 90% of problems...

sir no signal for sun direct, it will be very problematic, for us so, please repair, and give us the what is the time limit to rectify the problem

Sun direct is bull ... they proudly saying that top quality and less price and all., they should also include that it is most failed system also..
poor signal and also dead line if call to customer.. its easy to reach 5.5 million customer but difficult to handle when service is needed... zero marks to sun direct.. never get that package... go to airtel or lg... gud bye..

SUN DIRECT COMPLETELY FAILED., very bad service... its easy to advertise but difficult to maintain customer service... very poor signal only 30%... they never resopond to that...