[Resolved] Sun Direct — Worst ever Customer care | |
I have purchased Sun Direct DTH on 03.06.09. They said the services would be activated from 04.06.09. As usual it didn't happen. Late night on 04th, connection got activated. But only Sun shine pack activated where as I have paid for Tamil pack, Mercury (Star movies, HBO & Sony pix) & Star sports, ESPN, Star cricket pack. I logged online for checking for the details & shocked that the owner of the smart card was not me. I called Customer care (one of the worst ever I have seen in my lifetime) & got the reply that you have to deal with distributor / dealer. Very very pathetic. I had called dealer & fired him. He said that he will issue a new smart card as there was some data entry issues. Next date till I called them at 10am, nobody was bothered to call me for new card issue. I got a reply from dealer that he's not having manpower to issue & will issue the next day. I replied, you pay me back whatever I have paid. He said OK, we will have to less installation charges. I told I will not pay even single penny, Please take back all your equpiments. Then he conviced to send a person & I got the card replaced. After which I got all the channels for what I have paid. Since I don't want to waste the same during my recharge, I thought I will subscribe online & visited online. I was not able to login at all & it replied Invalid Login. I called Customer care who replied the same like a baby, contact dealer. NEVER EVEN THING OF GOING FOR SUN DIRECT DTH & AM PLANNING TO RETURN. Can somebody suggest me some good DTH. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
I have taken sun direct dth connection and paid Rs.1750 in FARIDABAD/ HARYANA STATE. While giving connection I was told 5 months subcription free and need not to be paid. where as after one month (1.07.09 ONWARDS) it is not working. PERSON CONNECTED/INSTALLED have not given contact number. Unable to access it. what to do? and whom to be contacted.
Early reply is apreciated.
G V MOHANA RAO
Early reply is apreciated.
G V MOHANA RAO
Sir, I am using Sun Direct DTH, before iam having card balance Rs.23/- and I paid Rs.355/- on Dated: 31.08.2009; Receipt no.:17, Sohit Enterprises, Governorpet, Vijayawada for 3 months subscription + Zee Telugu. Smart Card no. [protected], on the name of Lakshmi Kumari.
We are getting all the channels except Zee Telugu for what i paid.
I called hundred times to the Sundirect Office Con.no:[protected], there is no response, no one is lifting the phone. I faced worst service in my life.
Kindly do the needful, same thing happening repeatedly.
Thank you, waiting for your reply.
G.Ramana Babu
Vijayawada
Con.no:[protected]
We are getting all the channels except Zee Telugu for what i paid.
I called hundred times to the Sundirect Office Con.no:[protected], there is no response, no one is lifting the phone. I faced worst service in my life.
Kindly do the needful, same thing happening repeatedly.
Thank you, waiting for your reply.
G.Ramana Babu
Vijayawada
Con.no:[protected]
iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]
thanking you T.VEERASWAMY My smart card no. [protected]
iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]
thanking you T.VEERASWAMY My smart card no. [protected]
iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]
thanking you T.VEERASWAMY My smart card no. [protected]
iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]
thanking you T.VEERASWAMY My smart card no. [protected]
iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]
thanking you T.VEERASWAMY My smart card no. [protected]
balance
my card [protected] balance may be informed.not able see any channels
i am silu from delhi not able to watch any channels, i call them but then its give any proper responseCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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I really enjoy the service for what i have paid.