[Resolved]  Sun Direct — not working

my sun direct tv is not working from past one month, i complaind and they asked me to contact the distributor, but in vain.Again on 12-1-09 i complaind, but so far it has not been rectified

Sir iam used sun direct tv channel. not working from this month, i will try to toll free number and own telephone numbers, but no responce .what can i do sir

Sun Direct DTH — Product not working

i had purchased your DTH last month and now it is not working for last two days,
there is no response from your customer care engineers at Bellary, Karnataka.
Please do the needful as early as possible.
contact me at [protected]

my complaint that is . my add on pack is southindian package this package in alla malayalam channels are available .ok

then after this dth connection
not available this channels :
chirithira
jeevan tv

please solve this problem

my card no[protected] R . my complaint that is . my pakage then after this dth connection not available all channels . servise is curintly scrambld in my screen.please solve this problem.

Customer Name : B.Shanmugasundaram

Dear sir,
product complant, 1 years - 6 months, Shop owner no response
please understand.


Shop Name :
Barani electronics,
Karur By-pass Road,
ERODE - 638 002.

Hi this is raj, I have Sun DTV connection. For the past 25 days it is not working and the issue is 0 signal. I called sun customer service for more then 15 times, and filed 5 complaints, but they have not sorted out the issue, I spoke with Customer care executive Manual, Prabin, Anand, mohan, Margrat and TL Neelu etc they always say’s, before end of day it will be sorted out but till now it is not done. The real reason behind is the distributor in BTM AYYAPPA MARKETERS, are not ready to respond, and sun customer care does not have the power to make the distributor to provide the service, this was accepted by customer care TL Neelu. And the Average wait time for each call is 20 min. hence I advice you not to take Sun connection. Very poor customer service, I have never come across in my life. In advertisement they will say only RS 499, but the hidden charge of 1250 for installation is not mentioned. Other provider does not have this type of hidden charge. This is a good example to prove sun try to cheat customer.

I hav sun dth.and has malayalam basic pack. it doesnt contain the channels given below.
*ACV
*JEEVAN TV
*KAIRALI PEOPLE
but their customer care services are quite good. i[censored] want to us customer service call,[protected]

DEAR SIR/MAM
SIR MAIN DELAR HOON MAINE KUCH SUN DIRECUT BECHE HAI JO
WORK NAHI KAR RAHE HAI JIS MAIN NO SIGNAL KA PROBLEM HAI
AISE PROBLEM WALE 20 SE 25 SUN DIRECUT HAI TO KRIPAYA KOI SERVISS ENGENIEAR BHEJ KAR INHE START KARA DE KYO KI MERE COSTMER KO
KOI BHI CHANNAL NAHI DEKH PA RAHE HAI TO KRUPAYA JALDI SE JALDI
KOI ENGINEER BHEJ KAR USE THIK KAR DE KYO KI ABHI IS PROBLEM KO 25 SE 30 DIN HO CHUKE HAI


PRASHANT NAMANWAR
PRASHANT HOME APPLIANCES AHERI
[protected]/[protected]
[protected]@rediffmail.com

Though it is not permitted to telecast the Indian news outside, the agent have sold lots of connection to Gulf Viewers.

Now everyone is suffering.

They will have to come out with some solution at the earliest. It is huge investment and SUN Direct has to satisfy the viewer immediately

sun direct is the worst dth service

Hello Sir,
Name Yoganandan K
Smart Card no [protected]

Sum realignment of Dish,
I spoke to more then 50 to 60 times to your distributor
they are charging Rs 150/-

there no are as follows
Pradip [protected]
Vinay Kamble [protected]
Vonod [protected]
Mr Punit [protected]
Mt Agarwal [protected]
Miss Veena[protected]

As per your costume r care officer
I spoke to our nearest service provider

Pls, check the my request no
[protected]
[protected]
[protected]

Please reset the my user name & password
I unable to login

Pls. call me on

Reminder

From: Subramanyam K [mailto:[protected]@gmail.com]
Sent: Saturday, November 27, 2010 8:03 AM
To: '[protected]@sundirect.in'
Cc: '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'
Subject: FW: Reg: Sun direct allenment

Reminder[protected]……………………………………………………�...⇄

One call completion u r taking just[protected] Sec but still we are waiting for realignment.

Kindly u suggest if we have to continue with sun direct or choose another DTH

This is the Andhra Pradesh capital situation.

Your call center is asking to go to distributer and give amount then this will be done with in hrs.

If we go to the distributor every time why u r giving call center no, Kindly explain

Regards
Subramanyam
[protected]/[protected]

From: Subramanyam K [mailto:[protected]@gmail.com]
Sent: Saturday, November 20, 2010 4:13 PM
To: '[protected]@sundirect.in'
Subject: FW: Reg: Sun direct allenment

Reminder ………………………………………………….

From: Subramanyam K [mailto:[protected]@gmail.com]
Sent: Monday, October 25, 2010 4:40 PM
To: '[protected]@sundirect.in'
Subject: Reg: Sun direct allenment

Sir,

We are the customer of your and smart card number is : R[protected].

We are not getting all the channels and massage is commeing as dish allenment has to change.

Kindly immediately change the same.

Your customer care is not working so we have to give a mail to you

Regards
Subramanyam
1-11-1/a, near seven temples,
New bowenpally,
Secunderbad

Require solution for your problem.
Send mails to all the following email ids in the To or CC...One of them (assuming some one will be always against some one, takes this option to revenge others) surely take this problem to higher officials.

[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,
[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in

this is sundirect problem proven solution

SUN DIRECT (P) LTD — PRODUCT NOT IN WORKING CONDITION

I have purchased sun direct connection last 6 months back, my smart card number is [protected].

From last 4 months sun direct dth is not working and I have given several complaints to SUN DIRECT customer care executives, every day I am calling customer care and they are assuring that they will send your service engineer to rectify the problem. But till now nobody has turned up to my house from last 4 months.

Thanks & Regards

Surendra Babu .R
Mobile : [protected]

I have purchased sun direct connection last 6 months back, my smart card number is [protected].

From last 4 months sun direct dth is not working and I have given several complaints to Sun Direct customer care executives, every day I am calling customer care and they are assuring that they will send service engineer to rectify the problem. But nobody has turned up to my house from last 4 months.

I have purchased your sun direct dth set for Rs.1700/-.

Kindly help me to take back your sun direct dth connection and refund my amount Rs.1700/- immediately

For your reference, please find some of compliant numbers which I have logged in your customer care.

1. SUN 204832

2. SUN 264975

SIR SOME BODY HAS PIRATED SOME CHANNELS THROUGH SUN DIRECT NETWORK IN VILLAGE AND THEY ARE RUNNING CABLE CONNECTIONS THROUGH SUN DIRECT DISH TV IN THE VILLAGE AND COLLECT THE MONEY UNAUTHORISED WHEN WE SAW THE CHANNELS WE SEE SOME NUMBERS DISPLAYED ON THE SCREEN THE NUMBERS ARE LIKE THIS IN 1) MAA TV DFFKJIMORSQ 2) STARPLUS KJFJULOPRSQ 3) SETMAX HGHGNKNPRSQ 4) ETV DHHKHLHPQTQ 5) GEMINI MOVIES KIHLIHLMSSQ 6) GEMINI TV CHHLHLMSSQ
ALL THE ABOVE CHANNELS ARE TELECASTING THROUGH SUN DIRECT DISH TVS SO PLEASE KINDLY STOP THE ACTIVATION OF THE ABOVE SAID NUMBERS AND STOP PIRACY IMMEDIATELY

Name: Sunil Jaiswal, , Thane, Maharashtra.
Customer ID: CR-7897446
Set Top Box No: P[protected]
Sir,
From August17, 2013 my system not working, showing fault E16-4 Service is Currently Scrambled also I was not able to log in with the original smart card no: [protected], when complained to your customer care office for Maharashtra, they said that they don't recognize the above smart card no. But we are always recharging with this number from 2011. Your customer care in Maharashtra provided a new Smart Card Number:[protected] use password as password, now I can log in but still showing the same fault E16-4 Service is currently scrambled.They advised to keep the system in ON position in KTV 102 channel, after 2 hrs it will be o.k. nothing happened same fault coming then now they says to wait 24 hrs and it will be o.k. I don't understand what is going on you may please take some immediate action to correct the fault. Your immediate action will be highely appreciated.