[Resolved]  Sun Direct — POOR CUSTOMER SERVICE

They advertise they make best service and activation is very easy, but they not respond when we calls them. the activation may take two week. its very poor performance

very very poor customer service .

send blance chek number

i have sun direct connection. my mobile no is [protected]. i want to return the products of SUN direct.
and refund of the security deposit money.
i contacted so many times to sun-direct but they not give proper response to me.

as the poor service of sun dth, i contacted several times for the problem of non availability of signal, and the service provider at perambur quick sky, 70 ft road, periayar nagar, ms 82 gives false hope to replace though i m ready to pay rs 250/- as the replacement of set to box, they never bother about me, after 1 year, i renewed the subcription for 3 months, now, more than 10 days gone after my complaint, i was not able to find out the solution, all my subcription may be lost if they go on doing this kind poor service
in this juncture, can i go to consumer court for the poor service, and to return back my subcription money or further extend the validity period, or refund the amount of what i paid to sun dth conection, with penalty of poor curtomer service, and to inform to others of my friends and relations and through media the poor customer service of sun dth
pl help me what to do further
acravi sun dth consumer, badly affected person and my cell no is [protected], 10th street, vatchalapuram, tiruninravur r s. 60 20 24

My sun direct connection - smart card No. [protected].

Sun Direct has got my wrong address on their system, in spite of requesting them almost 5 times to change it to the correct one. I have never changed addresses from the time I purchased the DTH connection.

Secondly Sun Direct has changed to another satellite and I am unable to receive most of the channels I have paid for. I had booked service calls No.[protected] on 21.10.10,[protected] on 26.10.10 and 1-[protected] on 10.11.10. Despite all these bookings, I have not had a technician to realign my satellite dish till today. When I called their customer service helpline today, my call was disconnected 3 times after being placed on hold. Kindly request you to take appropriate action against Sun Direct.
Thank you,
Yours sincerely,
Anitha.

Worst happened with me.. pls see the mail trail bellow, still no action is taken from sun direct.

These are the mail exchanged with sun direct, but nobody cares. Please dont buy their product. they will harass you like anything.


I tried calling sun direct Karnataka customer care once again, n customer support officer "rajesh" VERY POLITELY Offerd me another COMPLAINT NUMBER!!! And tells me it will be resolved with in "FRIDAY"
- Hide quoted text -


On Sun, Nov 21, 2010 at 4:59 PM, Anees [ Ani ] <[protected]@gmail.com> wrote:


Please do spomething...

1. [protected]
2. [protected]
3. [protected]
4. [protected]

This mail is regarding the above mentioned complained numbers. Im fed up of this . even after so many mails and calls my problem is not yet rectified. the only person contacted me so far is from west bengal nodel, thank you sir for that, at least one person is bit responsible, And about who ever is in charge of my region, dnt know what that fellow is doing. One fellow manu kiran ([protected]) is the only contact i got in karanataka sun direct, dnt know who this is but the way he behaves is like horrible, its like im calling for some loan or something, every day he gives a falls promise and which he never keeps, n the way he speaks is never suitable for a officer in a responsible position. pls tell em what ill do about this. This is the limit.





On Sat, Nov 20, 2010 at 10:39 AM, Anees [ Ani ] <[protected]@gmail.com> wrote:


FYI.
Complaint numbers raised on this regard in last one month.

1. [protected]
2. [protected]
3. [protected]
4. [protected]


-Anees


On Sat, Nov 20, 2010 at 10:31 AM, Nodal WestBengal <[protected]@sundirect.in> wrote:

Please solve the customer problem as early as possible.
Regards,
WB Nodal
[protected]
From: Anees [ Ani ] [[protected]@gmail.com]
Sent: Friday, November 19, 2010 9:57 PM
To: Nodal Karnataka; Nodal Andhra Pradesh; Nodal Assam; Nodal Bihar; Nodal Chandigarh; Nodal Chattisgarh; Nodalncr; Nodal Goa; Nodalguj; Nodalhar; Nodalhp; Nodaljk; Nodal Jharkhand; Nodal MadyaPradesh; Nodal Maharashtra; Nodal Orissa; Nodalgp; Nodalraj; Nodal Sikkim; Nodal Tamilnadu; Nodalup; Nodal Uttarkhand; Nodal WestBengal; [protected]@sunnetwork.in; [protected]@sunnetwork.in

Subject: Re: Sundirect connection not working

Smart card no:
[protected].
Phone: [protected]

This is the limit, Pls tell me a reason why you are not giving my money back and take this junk "Sun direct" back. Its been a month and i am not getting any channel. will post this mail in all the public internet forums i can. I will make sure i will block as many connections i can.


-Anees


On Tue, Nov 16, 2010 at 11:55 AM, Anees [ Ani ] <[protected]@gmail.com> wrote:

Pls let me know the progress, if any.
Love & Care
-Anees


On Mon, Nov 15, 2010 at 10:10 AM, Anees [ Ani ] <[protected]@gmail.com> wrote:

Smart card no:
[protected].
All ready 4 Complaints i have made for my dish
re-alignment. and made 25 phone calls for the same. These all in last
one month. Still no action being taken. The worst customer care service india ever seen is sundirect.
Please refund my money and take your CPE back ASAP if you cant fix this. Will go legally and in public
if no action is taken.

Love & Care
-Anees


On Mon, Nov 15, 2010 at 9:53 AM, A A ANEES-RJD876 <[protected]@motorola.com> wrote:


It is high time sun direct fix up thier customer care. I have raised 4 tickets and sent many emails to re-align my dish. nobody turned up yet.
If we directly contact local dealers they are just giving phone numbers which never
From: Vinod K D [mailto:vinod.k.[protected]@gmail.com]
Sent: Saturday, November 13, 2010 2:07 PM
To: [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sundirect.in; [protected]@sunnetwork.in; [protected]@sunnetwork.in
Cc: A A ANEES-RJD876; Damodaran Vinod-XPQN37
Subject: Re: Sundirect connection not working

I keep calling your customer care. No response.
This is the last and final call. If you don't come correct it in 2 days, we are going to start an internet campaign against Sundirect.
(We are searching for the mail address of Kalanidhi Maran also.)

Vinod
Mob: [protected]

To: [protected]@sundirect.in
Date: Tue, Oct 19, 2010 at 11:31 PM
Subject: Sundirect connection not working
On Tue, Oct 19, 2010 at 11:31 PM, Vinod K D <vinod.k.[protected]@gmail.com> wrote:

Hi,

Smart Card #: [protected]
STB #: C[protected]

My sundirect connection is not working properly for last 3-4 months.I get only few channels and those are badly distorted too.
This issue started after the problems in the satellite.

I contacted your customer care, one month back. They asked me to adjust the coaxial connector, default settings etc. But nothing worked.
They agreed to come and correct it.
But I didn't see any response from the dealer so far.

My a/c balance is keep decreasing without viewing a single channel !!

I hope, you will do the needful ASAP.

Thanks,
Vinod
Mob:[protected]















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[protected][protected]-----

1. i am a sundirect customer for more than a year.
2. i called up the customer care to add two channels but they cancelled my basic pack only.
3. now its been three days of regular complaints and every day the customer service promises repair within 24 hours..
4. alas, i bought this brand !!!

Sun Direct — Poor customer support

I must say Sun Direct have very poor customer support service after launching complaint regarding the no signal after 2 days still no response from customer care they promoting DTH service like they have very good service but fact is totally different they have pathetic service I launched several complaints in these two days but nothing resolved still I am not able to watch my channels (my complaint no is 1-[protected]) so I want to highlight please don't go with Sun direct choose any other DTH service who have better customer service

Regards
Rajeev

smart card failure

sir, im justin T my sundirect not working this time. i got to month leave. im defence employee, working now hyderabad.

No signal & No service

For last two month I cannot watch a single TV programme . But I payed Rs 400/-.I need justice.I am using sun direct for last two years.But the fault occurs frequently.So please take it as a request and rectify it as early as possible.