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My name is Rakesh agarwal([protected]), i have purchase suzuki access 125 during april 2010 and till now i.e. 19.03.2013 i have just used vehicle for 10582 kms.
Since my purchase, i have faced milleage problem and engine sound problem, which i have complaint over feedback to suzuki and till now i face the same issues.
I have taken my vehicle for service may times and even attended service camp on there response to my complaints conducted under direct supervision of company executive at Roonwal Motors, tondiarpet. They accepted some problem with my vehicle, and took the same for supervision two and returned stating the same has been rectified.
Till now i have been believing them and continued according to there directions now i have suddenly started facing engine problem at 10580 kms which is not accepetable.
I am been contacting company, for some rightful solution, but now they say it is not under warranty. So my contest is that even during warranty period what they did to solve my problems.
I been a suffer towards fuel loss, service charges, life threats due to frequent stop of vehicle.
I feel very much dis satisfied by the vehicle performance as i had a very strong belief that suzuki is one the best brands we have, which was now proving me wrong.
Is there any rightful solution to my problem
Complaint marked as Resolved 2020-08-13 22:59:36
Complaint comments  4 Comments     Updated: Share0Tweet0


Suzuki Access 125 — service problem

dear sir
this is regarding the service provided by your dealer in hyderabad.
Actually i am not satified with the service provided here the problems i am facing with from the begining are still continuing the problems are listed below
1 My vechicle stops when ever i give accelerator in the middle of the traffic this problem is ther from the starting it is not cleared stilll even aftter 3 services.
2 the milage of my vechcle is very less it is around 25only this has not been rectified in my last service.
3 the service provided by your dealer is very bad they dont even wash the vehcle
find it really very tough with you dealers here.
i have also the same problem about the service if the company didintcall me i will go to the consumer court...([protected])this ismy no...
My vehicle stops when ever i give accelerator in the middle of the traffic this problem is there from the starting it is not cleared still even after servicing and also there is a lots of engine problem...this is a worst bike i never ever forgettable.
Suzuki Access New (Special Edition) MH-10-CL[protected] year model
Today date 1.10.2019 at 2.40 PM I have contacted Bhagirath Miraj service
centre for speedometer wire replacement. I contact person (he denied to
tell his name) and came to know that speedometer wire is out stock.
Again I request you to please check the wire whether it should be replaced
or not (i.e. 10 to 15 minutes work). Person told me that no mechanic is
idle and all are full busy. Sir, I want 10 to 15 minutes to check up the wire.
At last he denied. Is your system to satisfy customer (senior citizen) for misc. work. Please instruct Bhagirath show room & service centre at MIRAJ to render misc. work. It is rather very difficult to Sr. Citizen to visit again for misc.
service so that customer time will save; under copy to me through this email ID.

Vijay G. Shinde
M# [protected]
Sr. Citizen (69 years)

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