[Resolved]  Suzuki India — Suzuki authorised dealer servicing negligence cause engine damage

Address:

Pune, Maharashtra

My Suzuki Access 125, MH 12 HT 4250, Engine No: F[protected], was bought on 17.2.12, from Automatic Auto & I.T Services Pvt Ltd, Shop No 42 & 43, Kakade Plaza, Opp Kakade City, Karvenagar, Pune.

I gave my bike for servicing at Automtive & for the last 2-3 times gave the bike for servicing at another Suzuki authorised dealer, Bharat Auto Agencies Pvt Ltd, Plot No 88/A, Hadpsar Industrial Estate, Opp Honeywell Automations India Ltd, Hadapsar, Pune.

In the August '13 servicing, the oil was changed, also mentioned on the bill.

For this months servicing I went back to Automatic, as I dint like Bharats service handling way. The mechanic at Automotive told me that there is no oil in the engine, as it was not put in the vehicle during the last servicing.

There is noise from the engine & has given me an estimate of INR 10, 500.00 to get the bike repaired.

This is clearly a negligense from Bharat as they have done incomplete servicing & missed a major part of oil change & check during the servicing of the vehicle.

Bharat should be liable to pay thye cost of repairing the vehicle.

The bike is not even 2 years old & a problem of engine should not come in the vehicle.

We have been using Suzuki vehicles for a long time & have had no issues with anuthing so far.

The engine problem has to be sorted.

Please inform me how Bharat will pay for the repair of the vehicle.