[Resolved]  SVM Motors — Worst service and no proper reply by the honda dealer

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,

Dear Sir,
I am using Handa Activa from 2003, I am very much happy about my bike performence, mostly I used to service my bike only in Honda authorised dealer. Last time I serviced my bike at your authorised dealar

M/S BALAJI HANDA,
T.H.ROAD, OLD WASHERMENPET,
CHENNAI - 600 021, TAMIL NADU.

I went there for general service only but they said engine has ceased it has to replace every parts of engine, I agreed for that, and they charged heavy bill for that(Rs- - 7600 (Labour itself - Rs - 2600) )
after charged this much they have not done the proper service. I gave the compliant but they didn't rectify the problem, again I have given compliant but they try to avoid me in worst manner.

COMPLIANTS AGAINST BALAJI HANDA

1 - THEY HAVE TAKEN EIGHT DAY TO DELIVER THE BIKE WITH UNPROPERed SERIVICE(but they promised to deliver within four days)

2 - CHARGED HEAVY BILL THROGH HIGH LABOUR CHARGE

3 - NO PROPER CUSTOMER RESPONDS

4 - WHEN I GIVE THE BIKE FOR SERVICE 4.5 TO 5 LITERS FULE IN BIKE BUT ON DELIVERY ONLY 1 LITER FULE WAS THERE.

5 - WHEN I WENT FOR COMPLIANT ABOUT THE SEVICE AT LAST TIME THEY ASK ME TO COME AT 8.00PM, BUT I KNOW THEY CLOSING TIME IS 6.30PM, I RISED THE DOUBT ALSO, BUT THEY SAID FOR SATURDAY AND ALL THEY WORK TILL 9.00PM. THEN I BACK, AND AGAIN I WENT AT 7.20PM FOR GIVE MY BIKE, BUT I WAS SHOCKING THEY CLOSED.

I HAVE GOOD OPENIAN ABOUT HONDA BIKES, ACTALLY I PLAN TO BUY HONDA UNICORN THIS MONTH, BUT THIS KIND OF ACTIVITIES ARE MAKE ME TO RECONCERN ABOUT MY PLAN

HOPE YOU TO TAKE IMMEDIATE AND PROPER ACTION


Thanking you,
N. EZHIL
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Aug 14, 2020
Complaint marked as Resolved 
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[protected] is not a dealer's number this one is a customer's number Please don't call this number
To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,

Dear Sir,
Dear sir
I buyed a Honda twister motorcycle in 16/07/2010 vehicle no:DL13SH 1864, from that time with the free service am raised many complaints to your dealer named RACE HONDA, he told me parts are not available. for gear selector
regarding the problem with your service side,
I also have the online complaint submit but not any [censored]ion
Kindly attend this matter and do the needful and help us to satisfy one of the Honda customer

Yours Faithfully,


BRAJESH KUMAR
[protected], [protected]
Name:SHEIK MOHAMMED

Address:ARUMBAKKAM

city:CHENNAI,
state:TAMIL NADU
pincode:600106
phone:[protected]
email:[protected]@yahoo.com

I gave my vehichle for Service in Kun Honda at Ashok Nagar (Chennai) On date:18/07/2011 for 2nd Free serive. During the Service for Delivery time I notice that Tail lamp Lense and Hand Grip got damage, to the Service advisor Mr.Don Ford he tell that is not our Response, and they told that not we dont check minor scratch & minor Dent. This is not good Responce from service advisor as well as Dealer. The service advicer told that if you need you come and service or otherwise you dont want to come. I never expect this much of service for your service center. I totally disappointment with HONDA

Thanks & Regards

SHEIK MOHAMMED
sir,
I Am going to purchese Activa scooter from an outlet at Mandi HIMACHAL PRADESH from your dealer with deep regrate i like to inform you that, the service not at all saisfactory which is ternishing the reputation of a world famouscompany like yours.People there dont care abt customer, as they behave in very bad way . even when i was there to buy activa, for 1 hr no budy was there to show me any scooty feature. and after words when i asked for some help they reacted and replied like am there slave .and no budy was intrested in us . and at last was conveyed lena hai to lo nahi to rehnae do. sir all the pple of our town are realy fed up with this agency holder .due to which we have to rush for other company scooty or bikes .so at last i need that you should take care of such dealers.



rajat sharma
Honda motors co.
sir,
i have bought cbf stunner125 just 10 month back .during every service i have told your mechanic that
there is some problem with my chain set .and now my chain set is totally finished .2months back i reported this problem at your rama road workshop they told me that honda don't give any warranty for chain set also they said it all depends on your riding regarding this reason let me make you aware that only my father ride this bike he is 50 years of age so you can think yourself how much fast and rash driving a person of age 50 years can do . sir after spending 60, 000 on bike if your bike gives such a problem then i must say that for me your bikes are unreliable and unsatisfactory .also let me make u aware that my bike just cover 7000kms . kindly i request you to consider my case and provide me information regarding this problem.


thanking you
Kush Khanna
[protected]@gmail.com
[protected]
M/S HMSI

Dear Concern,

My self Shashi kant pandey, owner of cb twister(GJ06EB 5047) i buy the same from C R Scooters, Baroda. They also have service station at Jetalpur road Baroda.I have poor and pathetic experience from them post-sales. They believe in giving in-complete service so that the customer hs to pay repeat visits to get the problem rectified. Their mechanics r horrible who tends to leave the repair-job half-way to mint money for their owners. The broken side miror and even not ready do replace the same they not ready to except their mistake.in job card also miror was ok, they are sayimg it done by you.I given my bike in proper condition and getting bake dammaged.kindly look in mattar and do needfull.its not the matter of just a miror its all about your promisses to the customer and company.
Thanks and Regards
Shashi Kant Pandey.
Dear Honda Manager,



I know the name of Honda in Automobile Technology is very bright but when we produce thousands o[censored]nit bikes and in a one bike with some manufacturing defect is supply and not to identity till selling than on who purchase this defective unit and after taking on road one or two days the bike may be problematic in spite of joy than what I draw a beautiful picture in my mind of Honda, let’s come to the problem.

I Pravin Kumar purchased “Honda CB Twister” bike from ‘STNAM Honda Jaipur (Rajasthan)’ on 17/10/2010 after purchasing two days, I feel that in gear shifting. I feel problem and bike takes strokes and when I drive it on a speed of 50 – 60 Km/h than bike takes more strokes, I fear and go to “SATNAM HONDA” about this problem but they manipulate me that this is new bike and parts of bike is not in our store, we will repair bike when parts come, I regularly complain about this problem upto till date.

To all showroom Employee but no one take this seriously when takes bike on 3rd Service than suddenly they become very humble and say that sir your bike’s missing part is in now in our store that inspect the bike in front of me but not told me another problem when I sitting from three hours after they told me sir you going your home we will call you after work completion but I am shocking after hear a call from them side in evening your bike is having more problem than we inspect after all things done by them but problem is still on the desk. So please sir, is this my fault? That I purchased a bike of your company when customer is not satisfied with your service and Can I not complain about manufacturing defect is it not in my right please reply me, How to take this for me.

Some information of Bike-

Make : HMSI

Model : CBF110A

Type : ID

Frame No. : ME4JC471KA8008738

Engine No. : JC47E9008794

Colour : P N S BLACK

Registration No. : BA 5150





Regards

Praveen Kumar Sharma

Ph. [protected]
TO
THE MANAGER
HONDA MOTOR CYCLES INDIA MOTORS LTD.



SUB-THERE IS SOME SERIOUS PROBLEM IN CB-TWISTER MANUFACTURING

I HAVE PURCHASED MY NEW BIKE FROM UDAY HONDA DELHI CB-TWISTER-6961 TWO MONTHS BEFORE IT IS THERE IN THE SERVICE STATION FOR LAST ONE MONTH. THERE WAS A NOISE IN THERE ENGINE, EVEN THERE ENGINEER COULD NOT SOLVE THE PROBLEM AFTER OPENING THE ENGINE FOR THREE TIME, AFTER THAT I DECIDE NOT TO TAKE THE BIKE BECAUSE THERE WAS SOME SERIOUS MANUFACTURING DEFECT IN THAT, PERTCULARLY A BIKE WHICH HAS BEEN OPENED FOUR TIMES IN FRONT OF ME IT IS BETTER THAT I TAKE A 2ND HAND BIKE AND PAY SOME MONEY TO A LOCAL MACHENIC EVEN THEY WILL GIVE ME A WARRANTY OF TWO YEAR . SO THERE IS NOT POINT IN PURCHASING A NEW BIKE WHICH HAS SO MANY PROBLEMS ALREADY. SO NOW I HAVE DECIDED TO GO TO CONSUMER COURT BECAUSE I HAVE PAID THEM FOR NEW BIKE NOT FOR 4HAND BIKE, BY THIS KIND OF SERVICE THEY ARE CHEATING THE CUSTOUMERS. IT IS NOT THE FIRST CASE WHICH IS I AM TELLING YOU THERE ARE SO MANY CASES LIKE THAT ON CONSUMER COMPLAINTS, SO PLEASE STOP CHEATING COUSTOUMERS AND TAKE A SERIOUS ACTION IN YOUR COMPANY TO IMPROVE YOUR QUALITY OF PRODUCTS OTHERWISE YOU NOT DOING WELL FOR YOUR WORLD BRAND COMPANY.
THANKS

SUNIL KUMAR
F-276 LADO SARAI
NEW DELHI-110030
Bruno Castellino
17th Nov. 2011

I have been experienceing battery failure in the honda dazzler which is just 10 months old. I have once charged the battery but after a week, it discharges again. After a visit to the local dealer jhaveri honda, mumbai, they serviced the vehicle and informed me that is was a loose connection at the battery terminal. However, from past two days I am experiencieng the same problem. Pushing the bike in 2nd gear and trying to start it is dangerous because the bike suddenly starts and accelerates if your are not careful to press the clutch and brake. This is a dangerous way of starting for people who are inexperienced. Honda should change the battery to a higher rating and/Or provide a kick start option as in the unicorn. The quality of dazzler is one of the worst that I have come across. The bolts holding the terminals of the battery have already rusted and very difficult to remove. The metal clips holding the cables, have already rusted and the number plate has also rusted just in 10 months time. Buck up honda or get out of the business in india.
i have taken a Honda CBF stunner bike i am facing an Engine problem (BEATING SOUND)
which have Engine warranty for 5 years.. but i am facing an Engine problem n they r telling me to pay 9000 RS for the repair they are telling that they wont give the warranty even they are not even caring when we went to the show room near neredmet Hyderabad, we are not satisfied with the service which you providing to the customers, they don't even have the spar parts of the vehicle


Registration No: AP 29 AF 8765
REGD OWNER: CHAITANYA.K
class of vehicle: MOTOR CYCLE
Month & YR :10/2008
Chassis No:ME4JC404K8801171
Engine NO:JC40E9029729

i have an Engine warranty for 5 years...
but the show room management is not responding properly they r telling to pay then only they will start work... why should i pay when i am have warranty... so do help me..
I want to open a showroom and service point in chennai . I don't know how to contact the manager .
if anybody know contact me, thank you
N.yogesh
[protected]
Sir,
I had purchased one Honda CB Shine Motorcycle on 22/11/2011 from the authorised dealer M/s.Shivam Honda, Bhubaneswar. Next day I noticed some problem like huge white smoke and mobile is coming out of the silencer and contacted the dealer. But they did not responded. On Dt.13/12/2011 during 1st free service I gave complain. But, nothing sorted out. Again after several times of verbal complain, they accepted my grievance and on Dt.28/12/2011 they opened the Block & Piston of the bike and found some manufacturing defects in the guide and valve and send the same to the lathe for repair. Till today also my bike is in the service center. Mr.Tripathy, the Service Engineer of the Dealer, M/s.Shivam Honda, Bhubaneswar has agreed that the engine has got manufacturing defects and out of consolation told me that it is your bad luck to get a defective bike.
In this situation it is regretted to say that even the vehicle is not one month old and it has got manufacturing defects in the engine from the beginning, no one responding to my grievance. So I am in great depression and metal agony.
I would therefore, request you to replace the complete engine of my bike or else the bike may be replaced. Failing which finding no alternate way I will be compelled to go to the Court of Law.
respected sir
i have recently buyied a honda shine motor cycle on march 29 2011 its engine number is JC36E2306604 and its problem is touching the font bumper even a small speed break and small stone also it the front scocks were problem to bike and who is responible for that where to give complaint
Dear Sir/Madam,

I owened a CB Twister 2010 in June 2010. my bike is in good condition however whenever i go to the service station for general service i face a problem of delay in servicing. the service center usually give the service on links. i mean to say that i[censored] are a local resident/resident of same place/having good links with the service manager u r the first one to have the service even if my no is earlier to the other fellow. this is very embarrasing each time when i go for the bike service. also this is not good on the part of honda as their name is getting spoiled.

i had bought the bike from M/S LAXMI HONDA, SHANKAR CINEMA ROAD, ANGUL ORISSA. PIN - 759122
I regularly go to their service station. day before yesterday (24.01.12) i did my bikes 8th service. u plz look in to the matter & take necessary action so that just like me other customers who r suffering from the same problem may get a sigh of relief.

thanks,

regards,

shubhankar mazumdar
mishrapada at po hakimpada
angul orissa

my bikes registration no-OR19 J - 5316

Honda — Fake charge during free service at service center

AT the service center which are authorised by hond during there free service they are not providing the proper invoice of the service center.only for the charges of oil they provide proper invoice.during free service without the consent of customer the charge at the fake reciept for their parts and if asked for the proper invoice of the parts they convey that either this part is not mnufactured by the company or the part was not available at the center.for this purpose they never got the prior approval of the customer. it is cheaper to got the service out side on payment basis.during the service they never botherd about other problem only washing and god knows that they changed the engine oil.fake charge like polish battery spray belt spray battery plug etc. their is no customr care. free service is only a joke.
SIR,
I purchase a HONDA ACTIVA (SCV110B) Scooter on 4th Feb 2012 from Monka Auto mobiles, Jugsalai, Jamshedpur. The Scooter I revived is not up to the Quality Standards, I found some defects on The Scooter. After that I PROMPTLY made contact with the Dealer and they suggest for Repairing. But I don't want any repair on the Scooter, because I paid the FULL amount in cash...

So I request you to please make a replacement against this Scooter. Other wise I have to complaint this problem to Indian Consumer Complaints Forum.

waiting for your earliest response for that I will be very grateful to you...
Thanks & KIND RGDS
Mohammad Munawer
Mb - [protected]

INVOICE NO - 11IN02938
DATE[protected]
BOOKING NO - BO08606
FRAME NO - ME4JC448MB8670212
Dear Sir,
This is Venkatesan from kovur Chennai.Last augest I had buyed one green color Honda Dio.
Unfortunately last three week before one accident faced in Chennai while driving.
Some of the vehicle parts damaged that time, Front mask, Murgad & Fork.
After that I was contact your ASC ( Arthee Motors Gerugambakkam) for to repair the same.
As per them the damaged parts are not avail & it will take two month time.
Otherwise except green color parts they are ready to repair, It is not acceptable for any of the cust .
As a your customer how can I accept this, Proper parts arrangement should ur primary concern.
I belive u should repair the same with in two week, That is also very long period for me.
After two weeks also u cant able repair means, its may lead to consumer court.
So pls support & dothe needful ASAP

Honda dazzler Motorcycle — not proper servicing

My motor cycle is not giving declared milage but our service agency is not attending my complaint and they only give oral commitment.so i am not satisfied with my vehicle.
To,
Manager,
HONDA MOTORS

Sub :- Chennai dealers service - Reg

Sir,
We are requesting you to please deploy mechanics instead of THIEF'S, each and every i time faced missing spares in my ACTIVA bike. How cheaply they are treating a customers its really shame on the, management. As you received many complaints like this but there is no reply or action. But no surprise in that because you are encouraging this attitude. Especially your chennai dealers (JSP, DIDAR).

Do take some kind of action against this dealers.
Name:S.PAULRAJ
Address's:d/no 65 vikas nagar 1st cross 1st main, hosur tamilnadu
pin code :635109
mobile:[protected]
mail: [protected]@gmail.com

i booked new honda dio in hosur KEERTHI HONDA i pay full cash but 3MONTHS END bike didn't delivered, in show room they r not responding well. pls take me action...

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    +91 44 2550 2371
    +91 44 6636 9948
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    Old No: 30, New No: 65, Medavakkam Tank Road, Kilpauk, Chennai, Tamil Nadu, India - 600010
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