[Resolved]  SVM Motors — Worst service and no proper reply by the honda dealer

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,

Dear Sir,
I am using Handa Activa from 2003, I am very much happy about my bike performence, mostly I used to service my bike only in Honda authorised dealer. Last time I serviced my bike at your authorised dealar

M/S BALAJI HANDA,
T.H.ROAD, OLD WASHERMENPET,
CHENNAI - 600 021, TAMIL NADU.

I went there for general service only but they said engine has ceased it has to replace every parts of engine, I agreed for that, and they charged heavy bill for that(Rs- - 7600 (Labour itself - Rs - 2600) )
after charged this much they have not done the proper service. I gave the compliant but they didn't rectify the problem, again I have given compliant but they try to avoid me in worst manner.

COMPLIANTS AGAINST BALAJI HANDA

1 - THEY HAVE TAKEN EIGHT DAY TO DELIVER THE BIKE WITH UNPROPERed SERIVICE(but they promised to deliver within four days)

2 - CHARGED HEAVY BILL THROGH HIGH LABOUR CHARGE

3 - NO PROPER CUSTOMER RESPONDS

4 - WHEN I GIVE THE BIKE FOR SERVICE 4.5 TO 5 LITERS FULE IN BIKE BUT ON DELIVERY ONLY 1 LITER FULE WAS THERE.

5 - WHEN I WENT FOR COMPLIANT ABOUT THE SEVICE AT LAST TIME THEY ASK ME TO COME AT 8.00PM, BUT I KNOW THEY CLOSING TIME IS 6.30PM, I RISED THE DOUBT ALSO, BUT THEY SAID FOR SATURDAY AND ALL THEY WORK TILL 9.00PM. THEN I BACK, AND AGAIN I WENT AT 7.20PM FOR GIVE MY BIKE, BUT I WAS SHOCKING THEY CLOSED.

I HAVE GOOD OPENIAN ABOUT HONDA BIKES, ACTALLY I PLAN TO BUY HONDA UNICORN THIS MONTH, BUT THIS KIND OF ACTIVITIES ARE MAKE ME TO RECONCERN ABOUT MY PLAN

HOPE YOU TO TAKE IMMEDIATE AND PROPER ACTION


Thanking you,
N. EZHIL
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Aug 14, 2020
Complaint marked as Resolved 
SVM Motors customer support has been notified about the posted complaint.
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Comments

Dear sir,
This is to inform you that i am a customer of Honda Motors Pvt.Ltd.under the Dealer of Vinayak Honda (Guwahati). My Two wheeler Registration no is AS01AG2966 & Chassi No is :- ME4JF083B88199633,
Eng No:- JF08E5231076
Colour :- M blue.

In the Date of 04th August I servicing my scooter in Vinayak. After servicing now i feels in sudden situation self not works properly & in the morning time when i kick for start then it tooks more time to start. Whereas in the latest servicing period they already change my Battery(Amco), 22535-KPL-902 weight set clutch, 90912-KPL-900 Bearing Ball Radi6201U, 21395-KRPL-901 oil seal 27*42*7, 06430-KWP-900 shoe set brake, Oil Change, 64203-KPL-900 Moul FR Center CO Etc.
I Totally paid 3100.00 Rs. for that.
Now my issue is why suddenly self not working ? May be it's their mistake or they had not properly check my vehicle. Theirfore I request you kindly resolved my issue, Please do the need ful.
Regards
Ajoy Kumar Deka
[protected]

From,
ER. VISHAL
ADD. GUGGAON GAO.(HR.)
MOB. [protected]
E-mail. er.[protected]@gmail.com

To,
The manager,
Honda Motorcycle & Scooter India Pvt. Ltd.,
Manesar, District Gurgaon,
Haryana, India.

Sub: Honda cb tiwster bike - several complaints.

Dear Sir,
I purchased one Honda CB-Twister bike on 27-02-12 from your dealer ganpati honda sec.14 gurgaon (HR.)

i like to inform you that, the service not at all saisfactory which is ternishing the reputation of a world famouscompany like yours.there is a total nexuos going on between the mechasnics and workshop manager to earn extra money from the customer as tips.
my bike cb twister repeat 3time seam problem (engine heat) but denied my problem .and today is conform (ganpati honda ) your clutch plate and presser pipe is burn and not replace . and new part charge (1000/-)approx. but i am not agree be because my bike is under warranty .

so please my problem is solve imitate .


Thanks & Regards
VISHAL
I purchased a brand new CBR250r STD non-abs from JSP Honda, anna nagar, chennai. My front disc plate has got rusted within a short span of time. I demand a claim against replacement. If I wont get a proper response from Honda motors, India I feel to go to the level of filing a case against Honda, India. I really feel very bad with Honda's low quality spares...

with regards,
manoj kumar
My name is YASH C. NAIK. I am having HONDA CB-UNICORN since October 2011. It has been a year from NAVSARI RAGHUVANSHI HONDA. And I had gone to the showroom around 12-15 times for a simple and a single complain that the bike is not getting earlier startup. My brother HARSH C. NAIK has contact your customer care service for same reason via e-mail. After that he got the call from your PUNE office that this time your problem will be solve. But after we gone thrice times but the problem is not solved by them so I request you to replace it with a new one. other wise I go to the consumer forum. Because I having not other choice.
This also happened with me, during service of Honda Shine Bike Charge are taken but service not satisfactory. Problem shown 4 times but not rectified till now.

Neeraj
[protected]
Dear sir/madam

I brought a honda shine just 3 days before from your showroom (jabalpur M.P.). and the bike is good but the mechanic told me that he put the tool kit inside the bike, but when i check there is no tool kit, so now i am feeling like cheated by you. Please reply in this matter because i was not expecting the things like this from a big company like honda.

Please look forward the matter and arrange the tool kit for me.

Regards,
sudhakar pandey
I am not satisfied for the honda service because i buy a new bike honda cbr250r on 22th oct 2012 i will just ride a 2 days then my bike col-lent is liking after that i have go to service center anand parwat they will put a new col-lent in bike then i will go from there my bike ride smoothly after 1 day i saw my is having a hitting problem i will again go to service center they will put and told me tomorrow give the bike to me but now 7 days gone my bike standing in a service center they told me hitting pipe is not available i not happy with is stupid ... of manager and the supervisor ...
honda dream yuga is no good bike . milage only 60k.m per litter. no good pickup
To,
The manager,
Honda Motorcycle & Scooter India Pvt. Ltd.,
Manesar, District Gurgaon,
Haryana, India.

Sub: Honda CB UNICORN - several complaints

Dear Sir,
I purchased one Honda CB UNICORN on 24-07-12 from your dealer Honda Orange Tolichowki at Hyderabad.

I have a Honda CB UNICORN. And completed 3 free services at authorized centre. Now the bike has a complaint of engine Premier Gear and to be replaced. But the dealer is rejected to replace the same at free of cost .


Kindly attend this matter and do the needful and help us to satisfy one of the Honda customer


For your reference Please see below mention details:

Vehicle Type: Honda CB UNICORN, Chassis No.ME4KC09CGC8297129,
Engine No. KC09E6304253, Vehicle No. AP 28 DP 8199

SERVICE CENTRE:-

Honda Orange, Tolichowki,
Hyderabad, 500048.



Expecting positive response from your end.

Regards
P.Mahender
[protected].
Narayan Dutt Sharma
M.b. [protected]
Honda CB Shine

I purchased honda CB sine for 24 Jan. 2013. Gear Problem.
Before some days complaint, but dealer name name mistake. So please ignore it for dealer address. I write my bike no. UP14BX0398.
Assignee you found the dealer name. I given the details for correctly dealer address.
Dealer Name and Address :
(Sangam auto agncies (Through by Om honda agency)
G-7 Patel Nagar
Ghaziabad)

Chasis No. ME4JC35JAD7302158
Engine No. IC36E77462555
Regd. 31 Jan 2013
Colour : Black
Dear Naveen,

as you have instructed, I have given the bike to DIDAR motors, egmore, chennai for servicing and the bike was returned to with the replacements.


jus today morning[protected] when cleaning the bike i have notice the right out cowl was loose. immediatly i took the bike to DIDAR motor to show this to mr Rajasekar and i mean time Mr Karthik who serviced my vehicle, also reached the first and i showed the bike to him.

he confirmed that at the time of removing the cowl the outer cowl was just in touch up with Adhesives and it was not intact. immediate after removing the screw the outer cowl fall out. i asked why he didnt reply this to me by the time of replacing the other parts. he being sincere he can only do the job what he was instructed.

In mean time Mr Rajasekar service incharge of DIDAR Motor, also reached the work shop and i asked him about the damages of the outer cowl and reported that i have seen with make up work done with adhesives and it seems due to vibration it got separated out. he too said that while attending the vehicle there was lots of small small damages and clips were broken and these problem noticed were already mentioned in the job card.

dear naveen, now we have 100% evidence of damage caused are from the SVM motors only. because the bike i left for service on 1st july 2013 and received it on 5th July 2013 and again after coming from my native place i have given the bike with SVM on 8th july 2013 and received them after one month time and by that time the speedo support panel and plastic cover was damaged and replacement of tank cowl was done with duplicate parts and side out cowl panel was complete with paint droplet spils.

so after reporting to you i left the vehicle with DIDAR and they have noticed the damages in the inner side of the outer cowl.

Today, i met Mr Suresh and Mr sunil at there places. but sunil has raised the hand saying, what ever replacement reported was send to DIDAR and this might have happen else where. but the damages have be noticed by DIDAR Motor people. so please do proper scrutiny and get me the right solution.

Some thing has seriously happened but the SVM people are hiding. i dont know how to handle this. please do the needfull.

Thanking you,
S.Manikandan

Dear Sir,

Please inform us that honda active is in waiting for 45 days or not, yesterday I visited Globus Honda, Gujarawala Town, Delhi-34, they told me that Activa is in waiting for 45 days, if you will pay 1000/- extra then we can give you, otherwise within 45 days. I saw 2 -3 people were also there they divert form hero when they listen about black marketing.

With Regards
Pradeep Chaudhary
[protected]
On 24/4/13, I gave my honda twister No.AP37 BF8525 for servicing at Malakpet servicing centre. What happened I don't know, but the mileage has fallen from 50KM to less than 40KM per liter. Again I gave it for servicing on 15.11.13 in the same center with specific complaint. I was told that the filters will be checked. When I inquired about the same while taking delivery, no body clarified. The servicing is not upto the satisfaction. Signature are being taken from the customers in a suited manner that is favorable to the servicing center, but I mentioned about my dissatisfaction as no one is clarifying properly.

Palla Reddy ([protected])
COMPLAINT AGAINST SANGAM HONDA-SAHIBABAD
To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,

Dear Sir,

This year(2013) i have purchased Honda Aviator from above mentioned dealer and totally unsatisfied with the Sales, Service & Customer Care team they have.

Regards
Tanjot Singh/Gurdeep Kaur
[protected]
Hello Mr. Mithun,
This is to inform you & the concerned authorities at Honda that as per special request by Mr. Arghya Biswas, I've deposited my scooter again for the 7th time I guess!! Though I had requested to send me an official mail, that's not yet received!!

Well, I also checked the mileage the figure goes like this :

Date: 14.01.14, KM reading was 1532, Full Tank
Date: 23.01.14, KM reading is 1642
It took 2.9 Ltrs of Petrol to full the tank today that means :[protected] = 110 / 2.9 = 37 KMPL

Hope the figure is as surprising & shocking as me !! So, it's now proved that there is a serious problem and after the great attempts for about 5-6 times by your qualified engineers, the problem remains the same!! Mileage not willing to move forward from 35-37 and the starting problem still happening !!

I would like to mention here very categorically that this is for the final time that I've sent my so called great honda scooter to the Service Center. If the same problem arises again then I'll get it delivered there and will not bring it and fight with every possible ways to get the Scooter completely replaced.

Thanks & Regards,
Biswajit Mohanty I Sr. Journalist
UNIVERSAL MEDIA CONSULTANTS
86/2A, Beltala Road, Kolkata - 700 026 l Phone : +[protected] l Mobile : +[protected] /[protected]
Member : IJA - Indian Journalists Association l CJC - Calcutta Journalists Club
// PRESS //

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Hi,
My name is Rajmohan G. I had purchased a HONDA CB TRIGGER Bike (Reg No KL07BZ4772)from EVN HONDA, Cochin Kerala on[protected]. It was a full payment purchase. They told me that the bike registration will be completed within 4 days after purchase and ready for delivery. I told them that it can be delivered by 01-Feb-2014. But when I came for receiving my bike on 01-Feb-2014 I found out many problems with my bike.
There was a hole with rust in the silencer side. The delivery service person told me that it may happen when the bike delivered to the show room. Then I noticed that there were so many nuts and bolts with rust and dust. The bike seems so old and it seems like it has gone through so many rain and heat. Also the crash guard seemed like it had faced some accident. There were so many scratches.
I asked them to change all these things and then only I will accept the delivery. They told me that they won’t be able to complete it on that day and because next day was Sunday they will deliver the bike on Monday[protected]. I accepted it and I took a leave on[protected] just to take my new bike from show room. But when I came on that day, I noticed that they haven’t changed anything. It was just the same. I asked the service person and he told me that his supervisor told him no need to change all these thinks and these thinks will happen. I got angry and complaint the manager about this issue and he told the supervisor to fix all these issues and change part. Again they told me that it will take one more day so please come on next day. Today was the day my bike should delivered to me, but I won’t be there to accept it because I am working in Trivandrum city. I asked my friend to collect the bike for me but he told me that till now it is not delivered to him.
I hope this kind of situation doesn’t happen to any of Honda customers. These people I met on that show room are irresponsible, , they have no value for customers. They don’t value Honda brand. The customer support team is not that helpful. They don’t know what is happening in that show room. Service person doesn’t have any qualification regarding automobile. Those people are from other state, from my research I came to know that they are hired because they only need lesser salary and local service people are very expensive to hire in Cochin area.

Please do something about these issues. Otherwise Honda value will be lost because of worst service experience.
Thanks and Regards,
Rajmohan
I HAVE PURCHASED A NEW HONDA ACTIVA FROM ANANDA HONDA, ELECTRONIC CITY BANGALORE ON LAST WEEK. I FOUND FOOT REST QUALITY IS POOR. YOU CAN SEE THE ATTACHED PHOTOS. I HAVE NEVER EXPECTED THIS POOR QUALITY FROM COMPANY LIKE HONDA

SUNIL M
BANGALORE
MOB:- [protected]

To,
The Manager
Honda Motor Cycles India

Dear Sir,
I purchased 2 Honda Motorcycles, Activa and CB Unicorn from KTC Honda, Vadakara.I am not satisfied with the service of KTC honda, Vadakara. When I given complaint in 1st service regarding Brake disc, mileage shortage and abnormal sound from some parts of CB unicorn. Still they couldn't do it after 7th service also.When I purchased, I noticed there were 2-3 dots in the front mirror, At last they replaced it but it took 1 month and made me to enter there daily in KTC Honda.When I complained regarding Brake disc issue, they refitted it by adjusting it by some other parts(seems not from Honda) and it looks not same as before and the issue was not cleared at present also.When I took my vehicle after the service, the front disc brake was not fitted properly and as gods sake I just escaped from an accident.The behaviour to Customers also very poor.This may effect your goodwill.Please take care of this issue.

Regards,
Sarath C
+91-[protected]
c.[protected]@gmail.com
Calicut, Kerala
I purchased honda DIO100 .. during DEC2014 at SVM motors pvt ltd AVADI ... when they delivered without proper checking and when we reach home we found seep-meter was not working.After two days the horn was not working. The same were rectified during the second service ..


during FEB2015 the viechle skid while driving and after a two days we found the back side tyre as no air, we contacted the dealer who adviced to pay some of Rs 700 to change the rim . i sent the viechle for repair . But he told that a sum of ruppes 2200. it is not understood that the mechanic is not given proper statement and i brought the two wheeler .

Before purchasing the two wheeler the staff informed so many facilites during the warranty period but now the statement is disappointing and displeasure, kindly tell me whether i should go to the same place or a PVT mechanic shop for service and other problems in my two wheeler.

I request a favorable action at the earliest


v murugesan
[protected]
[protected]@gmail.com

Detail of two wheeler(DIO110)
i took the two wheeler in the name of V.GUNASEKAR
Viechle NO: TN12E 6730
shop name : SVM Honda ( AVADI BRANCH)

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    SVM Motors Phone
    +91 44 2550 2371
    +91 44 6636 9948
    +91 44 6675 8620
    SVM Motors Address
    Old No: 30, New No: 65, Medavakkam Tank Road, Kilpauk, Chennai, Tamil Nadu, India - 600010
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