[Resolved]  Tata Aig — insurance policy not received

Dear TATA AIG.
We have given our consent about 15 days back to renew our car Insurance policy( through CAN CARD- Credit card).
We were also informed by your executive stating that the insurance is renewed and the policy would be sent within 8 working days.
The following are the particulars Name Allika Indira Devi ( my daughter)
Client ID 518155 Motor policy number [protected]
Vehicle number MH12 CY 982.
Registration city Pune
Till date the whereabouts of our renewed policy is not known. When we enquired with your Pune office they informed us that the policy is despatched through the courrier ( they could not give the courrier particulars like name of the courrier and the docket number etc.),
Please let us know why the courrier has not reached us till date if it is really sent to us.
Why do you choose such useless courrier if it is sent ( as informed by you).
Why do you create this type of mental tension to the customers of your institution.?
Our address :- Flat no 6, Anurag apartments, Right Bhusari colony, Paud road, Kothrud Pune 411038.
If the courrier has not delivered and returned back to you, is it not your duty to inform us since our telephone number is with you.
This is not fair on your part.
Please respond to this mail positively.
Thanks and regards
indira devi allika