Tata AIG General Insurance Company Ltd — NEGLIGENCE,IRRESPONSIBLE,UNFULFILLED PROMISE

Address:

Mumbai City, Maharashtra

I WANTED TO RENEW MY CAR`S INSURANCE POLICY WITH TATA AIG GENERAL INSURANCE COMPANY LTD.MY PREVIOUS INSURANCE IS ALSO INSURED WITH THE ABOVE COMPANY.
I GOT A CALL FROM MUMBAI FOR THE RENEWAL ,AS I HAD REQUESTED FOR THE SAME,
MY POLICY PREMIUM OF RS4956/- WAS PAID THROUGH MY CREDIT CARD ONLINE THROUGH PHONE.ON 28/03/2011
MY POLICY WAS TO EXPIRE ON 1/04/2011.
I HAVE MADE THE PAYMENT ON 28/03/2011
I WAS TOLD I WILL BE GETTING:
1)ACKNOWLEDGEMENT FOR PAYMENT MADE
2)ACKNOWLEDGEMENT FOR POLICY RENEWAL
WITH IN 2DAYS i.e.(30/03/2011).
NOTE:IS IT NOT THE COMPANY`S RESPONSIBILITY TO PROVIDE ME THE ACKNOWLEDGEMENT
AND THE POLICY WITH IN THE STIPULATED PERIOD.?.
YESTERDAY 05/03/2011
I WANTED TO RAISE THE ISSUE AND CALLED THE CUSTOMER HELPLINE.
I WAS SHOCKED TO HEAR FROM THE HELP LINE THAT THERE IS NO UPDATE OF THE
PAYMENT MADE,SO HE HAS NO IDEA WHETHER THE POLICY IS RENEWED /NOT?
WORSER HE REQUESTS ME TO WAIT FOR ANOTHER 48 HOURS ONLY TO KNOW
WHETHER THE POLICY IS RENEWED /NOT?
THE LACK OF RESPONSIBILITY,NEGLIGENCE,NOT HOLDING ITS PROMISES HAS AFFECTED ME A LOT AS I WAS NOT SUPPOSED TO DRIVE MY CAR LEGALLY WITH OUT HOLDING A VALID INSURANCE.I WAS DISTURBED A LOT AFTER HEARING FROM THEM THAT THERE WAS NO UPDATE OF THE PAYMENT MADE .
PLEASE TAKE NECESSARY LEGAL ACTION FOR NOT PROVIDING ME THE INSURANCE POLICY ON TIME
MY INSURANCE POLICY #:[protected]
CLIENT ID: 3374731
NAME: MANOJ.P.V.