[Resolved]  Tata AIG Health Insurance — POlicy and cards not sent even after 7 months

Address:

Mumbai Suburban, Maharashtra

I have taken a health insurance policy for the family of my driver, in July 2011. All transaction happened through mobile. I was told that the policy doc and health card would be sent by courier in 15 days. That 15 days has not happened yet, and it is February 2012 (more than 7 months passed), and I didn't receive any documents or health cards.
I have bought a health policy for my driver and his family, in July 2011. I was told that the policy docs and cards would be sent in 15 days, but nothing happened.

I have written many times to [protected]@tata-aig.com and they responded saying that it is being sent and also gave a courier ID for tracking, and on the courier website the number given was invalid. The policy number is WF[protected]. Now they stopped responding to my mails too.

I have no idea as to which office i have to go and beg to get the cards and policy. Even that is not known. I saw one address on internet and went to Ahura Centre, Andheri East, there security told me that tata aig insurance office got shifted to somewhere more than 3 years back.

Using IVR for TATA AIG insurance gives most horrible experience of life. After each statement there is a long pause and they expect people to spend few hours for getting any meaningful information. Once I tried to lodge complain through IVR, Even after more than 5-8 minutes, nothing meaningful info I could get.

So my sincere advise to readers here: Do not fall prey with this TATA AIG health insurance, who just snatch money from people and DOES NOT BOTHER TO GIVE ANY SERVICE. Never expected this from a Tata company.

Rajeev S