[Resolved]  Tata AIG - Motor Insurance — TATA AIG-Fraud Company

Mr. Shiney Prasad
Senior Vice-President-Operations & Systems
Tata-AIG.

Dear Mr. Prasad,

This is with profound grief that I wish to state that the services offered by TATA-AIG Insurance has been pathetic and utmost unprofessional. This complaint relates to the following:

1. Mrs. Asha Rani-my mother was approached by your agent for renewal of her car insurance. She fell in trap of your organization which issued her the motor policy through online systems via number [protected].

2. The cheque of Rs. 10, 501 was paid in favour of your organization on 15th May, 2008 via cheque number ***** of Centurian Bank Of Punjab, payable at Chandigarh.

3. The cheque was not cleared by your organization till 1st week of october, i.e 6months from the date of issue of cheque. In spite of several reminders to your organization for cheque clearance, no steps were taken and initiated on accounts of cheque clearance. This made her car uninsured for almost 6 months which clearly shows unfair trade practice at your end.

4. She received a letter on 8th October, 2008 from your organization signed by you that her car insurance stands cancelled on account of dishonoured cheque. She has obtained a statement from her bank that this cheque has not been presented to the bank by any party and there was no cheque which has been dishonoured. Moreover, the balance in her account for the mentioned period has always been more than Rupees 20000 as per the bank statement.

Her car stands uninsured today and when your customer care cell was contacted, they have mentioned that we need to pay the No Claim bonus also which stands at Rs. 2000.

Because of your irresponsinble and unprofessional behavior, the car stands uninsured from all odd's. If my car would have met with an accident, who would have given me the claim on this.