[Resolved]  Tata Croma Retail Store — Pathetic & Poor customer service

Address:

Bangalore, Karnataka

I wanted to share my experience with Croma Retail at Bangalore Royal Meenakshi Mall & writing this mail with deep regret and anguish were me & my family visited on 17th Nov-11 @ 7pm to purchase a microwave ,waited for some time as their were large number of staff but all the staff were busy on their chit chatting , however after looking at few brands we ourselves eventually made a choice for purchasing LG brands worth of 14860/- Red color which was displayed , Finally my wife tried couple of times as we had spend more then 50mins & had to rush back home , we went up the cash counter & asked cashier that we have selected a microwave & need your help to bill the same , the cashier politely responded back by saying , kindly wait for some time , I will send some one to assist you , my wife replied , they all are seems to be busy chit chatting , can you help us…. Later a crew approached us & final the box piece was bought , I insisted to open the box, the crew replied , not to worry sir I have checked it from my side it is the same red piece which you have selected , but I further insisted to double check , we were surprised it was black in color & we had asked for red, the crew replied we have no stock of red , I insisted further can you check your stock level or other stores, the crew replied we have no stock , if you need you can buy from outside, Finally I asked for a display piece for a discounted price , which crew had to take internal approval from a concern store managers, we patiently waited for other 20mins & the final price was reduced by 500/-rs, well I went up the cash counter for a EMI option , by my luck finance person was on weekly off, the cashier asked me to come tomorrow as it is not possible today ,



I again visited the store on 18th Nov @ 6pm , enquired at the counter , finance person is on leave today also can you Pls come tomorrow , However I left my contact num & asked the crew to call me tomorrow once is back to work.



Next afternoon at 4:27pm I got a call from croma meenakshi mall, Dear Jeetu you had booked a microwave with us , can you conform what time are you coming , I replied is you finance person Anand is available at the counter as I was trying to reach him since morning & he is not responding my calls , the crew replied he is very much available today, let me know by what time can you come , I told him I will be their by 7pm,



I called up my wife & asked her to reach store by 7pm as she also wanted to purchase washing machine, reached at 7:15 along with my wife, to my notice hardly any customer was in the store & the whole team was busy chatting, asked at the counter? can you tell me were is Anand , O sir he left the store @ 5pm as he is not well , I narrated the entire story of last 2days , but the boy at the counter was help less & was keen to help me on my purchase & walked towards store manager , after 15mins he recommended me to contact customer service desk for further assistance , forcefully I had to again narrate the entire 3days experience, he asked me to wait as I need to me the store manager , finally a store manager came & we had to again narrate the entire episode , and trust we got a simple fake apology from him & asked us to come tomorrow.



Trust I was a fool for trusting a convenient shopping as I stay were close by to meenakshi mall, To hell with croma brand , I had this experience couple of month back when I had purchased croma brand LCD 42” & had to wait for 4day to get the delivery done with so many follow-ups , ask for store Manager he is busy in meeting & we cant reach him , Pls throw a manager out if he so irresponsible & cant handle the situation.



I have been a regular patron at your Brigade road store from last 2yrs as most of the purchases has been - I Phone , Motorola mobile, Kodak Camera , Fridge, vacuum cleaner & x box & had no problem , but the store at meenakshi mall team has a serious problem on ignoring customer.



I really don’t know, what type of quality benchmarks are you following during the course of your manufacture. You are literally taking the Indian Customer for a ride without adhering to any quality benchmark/standards. I feel your Croma is just a show piece with high pricing and with no quality, and is no more better than an ordinary electronic store where there is no quality at all. Please introspect and take necessary action and these things are not repeated. Customers like me will always vouch for quality. Time is not far, if you start facing legal action for your pathetic quality and scant, I am so disappointed that I totally spent 3days which I could I always picked from any local competitor. Which are far better then you all, I Only one lesson learnt, if I ever start a place, I will invest on training the customer facing people and making the branch manager accountable for quality and alignment to company brand marketing.



Loss of time

Loss of energy & mental piece (as I wanted a convenient shopping….. near??? )



Trust I will never again step in any cromo stores in my dreams!!!! Pathetic & poor customer service



I don't know whether you will bother about this feedback. But if you have every cared to care for your patrons, I would like to believe that you will respond.





Jeetu Patel



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