[Resolved]  Tata DoCoMo / 3G E-stick — Tata DOCOMO 3G No support to fix the network problem

Please let me know what are you doing last 20 days no action. What kind of support you are providing to me why i am paying you money.Very bad service and support you are providing to your customer.

Regards,
Punit Rana

Hello Any update Tata DOCOMO. Team

Hello DOCOMO Team,

One month is going, I have recharged with 1000 but no luck still same status and no support from your end 1 month is gone no Service.

Can any one help me here.

Regards,
Punit Rana

Tata DoCoMo / 3G E-stick — Fraud

Hello,
I had purchased tata docomo 3G e-stick last month. The company had cheated me. I had lodged complaint but the people in the Customer Care are not at all responding to me. Today the representative of the company had visited my place and agreed the problem is severe. But then no action is taken. I am lodging complaint from 8th April 2011 but still no solution. The company claims to give 3G speed i.e. 7.2 MBPS but I hardly get 100 KBPS speed. So please some one help me.

Akash Patil
[protected]

Tata DoCoMo / 3G E-stick — not able to connect to internet.

Sir,
I have bought tata docomo E-Stick of number [protected] on 22-march-2010 from my home town bareilly UP. At the time of purchase they had confirmed me that i can use it all over india. But after coming to banglore when i tries to use it i was not able to connect it. More over whenever i tired to call them they always give me a complaint number and said my complaint will be taken care but nothing goes from there end.when i contacted them back about the status they never hav given me correct response. this story continues till now. More then 10 times i have call them to rectify my problem but nothing has happened over this period & problem is still existing. now i want to surrender the connection.

please help me for the same. As now after somedays they will over burdened me with the billing for the which i havent availed any services.

Regards,
Mridul Tiwari
Contact No. [protected]

DOCOMO Team

More then one month is gone, You guy Still sleeping...

I have one more complaint for Tata Docoma e-stick, when i log onto on website to recharge after entering my MDN number [protected] it gives me only one plan for prepay ( i use to see 3 unlimited plan for 30 days unlimited with fair usage after certain limit), the plan i see in website is usage based and it exhausted my recharge in 2 days, i feel the Tata docoma services are scam and when i called the customer care they have no clue of what plans tata docoma and disconnect on pretext of calling their supervisor .I feel cheated since i opted for a month of service which i was receving for 1250 Rs and i got 2 days service finally, i cannot recharge for the tata docoma website and website has horrible Payment gateway which never connect to netbanking or Debit Card .Customer Care is totally ignorent they don't know what is e-stick device and will keep repeating one sentence, the speed is also slow around 100 kbps even in the beginning and it keep disconnecting in the evening, so i advice keep it simple silly and don't buy this product .

TATA DOCOMO 3G SUPPORT — NO SUPPORT FOR 3G E STICK

Hi,

I have purchased a 3G E stick device on April 1st 2011 from Tata Docomo. After 48 Hrs they disabled the service stating the address is not verified and restored the service after manual verification of the address after 2 days. Service availability and speed is very good. No issues with connection and speed. But on April 12th the device become non-functional and I called support they took me through full cycle of trouble shooting by wasting almost 1 Hr knowing that the device is not functioning and created a trouble ticket[protected] and told me their back end team will call me. After the same I have called the support multiple times and asked for solution. They have only one answer they have forwarded the ticket to back end team and they will call me within 48 Hrs. That 48 hrs is not happen till now and today is April-25-2011.
From last 12 days I am not able to use the device or 3G connectivity and support have no answer till now. At last they gave Nodal Officer's phone number [protected]. After making 31 calls to this number I left with no choice. I have emailed to the nodal officer about the complaint till waiting for reply.

Due to privacy reasons I am not giving my mobile number and email address here. If required will provide later.

Thanks & Regards.
Rajesh A.

Hi Tata DOCOMO Team,

Please let me know what i do till that time. Why i am paying you every month for this service. You need sale your product once you have proper network in that area...


Regards,
Punit Rana

Dude..when they say they are giving nodal officer's number, they are actually giving some number which is non-functional . It has happened to me also . Each customer support executive gives different phone number . I just changed my sim .

when u say scam i agree they come under 2G Scam + 3G scam + so on and so on. Better to pay a little more to other company, let it be airtel, but tata docomo sucks big time. Customer care for them mean cust se mer (die out of pain), this is the motto they are following. There way of operations is so aweful that even BSNL people are laughing at them... say tata to tata.

i too have bought tata docomo e stick 3g, yesterday it dialled and connected to network manually, but today sayin "no dial tone", even the software comes with the stick is not working since begining?
Any Help or suggestion?

Any update Tata DOCOMO Team on my network issue ?

sir i am saurabh choudhary from alwar (rajasthan) i bought a 3g sim from tata docomo from your authorized ratailor, with the recharge of 750, but i can not get 3g speed in my data card, and also in my mobile, and my incomming call and out going calls is also bard, piz do somthing for my problem
regards from
saurabh chodhary
from alwar
sim no ( complint) [protected]
buy from kapoor associate, alwar, rajasthan
my contact number [protected]

The issue has solved. And from April 2011 I am using the same Service with full satisfaction on speed/ service/bills etc.

Wonderful Tata Docomo.

Now Airtel Started 3G service on Dongle where they are supporting 2G if 3G is not available in some area if we travel That means we will have some sort of Internet connection always on travel. That is wonderful.

Docomo 2GB is 750 Rs. Where Airtel 4GB is 750 Rs. This is wonderful offer. And Airtel SIM is not locked with the device so we can use the sim with any device or phone for 2G/3G. Speed also wonderful now.

Hello,

i raised new online complain as no solution from TATA Docomo. I don't think they can help to any one. I will change my provider.

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Complaint has been successfully registered.Please note the Complaint No : 439763 for future reference.
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Regards,
Punit