[Resolved]  Tata Docomo — 3G service not working on my mobile handset and USB device

Address:

Udaipur, Rajasthan

Dear Sir,

I have 3 G handset (Samsung Galaxy Y duos) and Tata Docomo Sim ([protected]) in which i have activated 3G serive. On dated 17/04/2012, I have rechared my SIM having 3G Data plan of Rs. 246 in which i got 720 MB 3G data free for one month validaity. Till date (24/04/2012) i am not able use 3G service of tata docomo due to problem in their network. I have also tried to use this in my USB drive with PC, but not working due to network problem. (No at all 3G network avaialble). I have also tried my SIM with other 3G handset of nokia make but problem remains the same. I have contacted cutomer care executive many times but no clear/confirm responce from customer care executives. Cutomer care is also not easy reachable due to busy network, we have call again and again for resolution of query/rpoblem.One written date of problem resolution given me as 23/04/2012 but problem not resolved.

Today (24/04/2012) again i have talked to cutomer care executive and i am shocked that he has given me wait for 90 days to resolve the problem. My validity is going to lapse without any usage of data and they are not ready to refund me the amount or extend the validity.

I am very much harassed due to this and still no any comfirm reply from Tata Docomo.

Pl do needful for the resolution of problem and loss of money. I can provide the written communication done with tata docomo if required.
Thanks,

Ashok Goti
Udaipur
[protected]
ashok.[protected]@hotmail.com