[Resolved]  Tata Docomo — BILL RAISED POST CANCELLATION AND BEING HARASSED BY THE CUSTOMER CARE TEAM

Address:

Mumbai City, Maharashtra

BILL RAISED POST CANCELLATION AND BEING HARASSED BY THE CUSTOMER CARE TEAM


Dear Sir / Madam,

I have paid my final dues of Tata Photon on December 2012 of my connection bearing no.[protected]. Further to my discussion with team of Tata Photon outlet in Malad East they had sent someone to my home to collect the payment had mentioned to them that I would like to discontinue the service. The executive who came to collect the payment ensured that we would process our request and we don’t have to give any more documents only all our dues have to be cleared and they would cancel our service in the system. Because I had good service from the Tata Photon believed that this request would also be considered and acknowledge at the right time.

After 3 month in mid / late March 2013 we got a call from the customer care team from Tata Photon and said there are due. We had informed them about our cancellation but for almost 15days we got repeated call and we always tried to keep our cool they would start arguing with us and always acknowledged us as if we were some kind of criminal and their voices would go up. Suddenly all stopped.

Now 27th June, 2013 again my brother gets a call from Tata Photo executive (the so called goons collecting agents of the company) call was from Raj the number from which he called was [protected]. My brother informed him that he is in a meeting and if he can call him in 15 to 20 mins. The call never came that day. Next day on 28th June, 2013my brother again gets a call saying that we have pending bills and if payment not done on time the charge us late payment and cut the phone. Today on 29th June, 2013 they are calling my brother and harassing him by saying that if payment not done today then they will charge a case against us.

Finally had to take matters in my hand called on the number it was busy after sometime they called I spoke to a lady who said that no matter what I need to make payment for that bill generated in Jan, 2013 and post the dues are paid they will close the matter. She also agreed that they are ready for settle meant and I need to make a payment of Rs. 1000. According to them my pending amount was 1700 plus whereas per my old monthly bill would not be more than RS. 1,393.27. The additional amount was the late charges which they kept adding always for the first 3months when we were not informed about the bill being generated or any reminder mails stating that “Kindly make payment or else there will be late charges”. They kept quiet for the 3months and kept adding the money again after the first discussion in March if they say that they follow rules and are so efficient they should have closed the matter but they tried to force us to make payment when we started asking for explanation on the bill which was raised post our agreement on cancellation. And again for more 3 months the late charges kept pilling.

As per them now I am eligible to pay for the Jan 2013 bill which I didn’t use for the month also we had informed the cancellation to the executive and plus the 6 months late charges which they kept adding without our knowledge about the bill. I again today got a call from Raj who kept arguing and raising his voice even after my repeated request to lower his voice that I was customer. He said they are ok for a settle out of curiosity I asked him what is the amount which they want me to pay he said pay us Rs. 1000 and will close the matter will never call you or harass you for anything which is his word. So that Rs. 1000 I should pay for the harassment which they would continue doing if I don’t make the payment. I told him about my concern and that I had cancelled the service the bill was wrongly credited to me and that for initial 3months I was not even informed about the bill it was in March that they called and long discussion happened to which post our questions they stopped. Later was under the impression that maybe they would have understood the mistake and cancelled it. Now today after more 3 months, so as long as 6months I am being informed that the matter was not shut but pending and that today is the last date of the payment. He said last I can settle the bill for Rs. 890 which is the amount I should pay for peace of mind. I mentioned that would agree for the payment but if the amount is below Rs. 500 which is doable for me to pay. Then came his true colors and he raised his voice to the highest pitch saying that we will not accept it and that not he file a legal case against me.

The entire conversation with them I have only understood that they only said thing when they felt was the right time and when they felt now the customer is weak and has to agree to their point. TATA which is known for their service and ethics in the industry held my bill for 6months kept adding late charges so that they can make that extra for the service that has been deactivated. One first occasion tried to generate fear but because we had good question which couldn’t answer went back and now coming to us saying to make the payment, then saying to settle the amount, then negotiating on the settlement and later when saw that their target amount or the incentive which they would get for harassing people is getting lower saying that they would charge a legal case against me for not payment.

The entire conversation of 29th June, 2013 I have recorded which I did as a last attempt to prove that it was their fault and they have charged me wrong. In the conversation they have agreed to their fault but because the bill is generated I have to make the payment.

The best part I tried complaining the issue on www.tataphoton.com every time I entered the photo account number it would ask me to register, when I tried to register they would not accept the information and say please try again later.

After the entire episode I should be charging a case against them for mental harassment. And all this came from a reputed company Tata, my fault in the issue was I got associated with the brand and got good service during my tenure but failed to get the same when I had cancelled it.

One thing is for sure I will never go for any TATA product nor will I recommend it to anyone.