[Resolved] Tata Docomo — poor service , lesser speed | |||
The photon device is giving hard time not only to me , but also to lot of people, its strange they spent millions of rupees on advertisement to lure the customer , i too was lure due to the advertisements but in reality there service is so poor and pathetic that they are giving bad name to whole of the tata group . people have trust in tata company thats why they try their new product, but the photon is really poor device. i was getting poor speed for the whole month of januaury and feb. after atleast 20 calls to them , their engineer gives the visit . and he gives the reason that due to low bandwidth alloaction , you are getting lower speed. it takes 15 days more to resolver my issue. since i was not able to maccess the internet for the whole months of jan , feb , ethically company should not charge me , but they have barred my connection , and i am not able to use the internet. its my humble request to consumers , please search for alternatives. So that you will not be conned by tata tele services regards [protected]@gmail.com [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
This is to anyone who is reading me, please never every buy tata photon plus. There are just few problems but things are bad with tata organisation from A to Z. Their marketting team will make any number of false promises so that you just buy it and after you do, you will never see those people again and you dont exsist for them. and activation department has no clue about anything. Nodular department doesnt pic the phone as they must be so tired of taking millions of compains everyday and their call centre always promise that they will arrane a call back and your complain is registered but you will never ever hear from them again,
I took tata photon on 2 march from a man named Mr Inder sharma and his no. is [protected] who promised me for the good service and also said if iam not happy he will take it back but after i took the photon, he never bothered to give any services and today is 7 day and my photon is still not activated and for 3 days he didnt take my call and when he did he misbehaved, shouted and did every thing rather than helping me out. Then i reached every other department for the help from marketting to activation but nobody helped. I tried calling on customer care and they promised to return the call but i havent heard from them till now. I cant even put a consumer complain with tata because iam not even given my account no. as they asked for it to let you in.
I could never understand why these people talk so big big and advertise their produc, t what for? if you cant even give the services and spoiling the name of Mr. Ratan Tata.
They dont even give the basic training to their people to even how to talk to the constomer, it sucks.
Tata is not even 1 % of airtel as i was very happy customer of airtel.
I feel cheated by this Guy Inder who promised to take it back and now he doesnt even pick my call.
Mt photon no. is [protected]
and ph no. is [protected] and i will try to bad mouth this organisation as much as i can for mental tourture for 8 days and cheating people.
Dr Kamal jeet
I took tata photon on 2 march from a man named Mr Inder sharma and his no. is [protected] who promised me for the good service and also said if iam not happy he will take it back but after i took the photon, he never bothered to give any services and today is 7 day and my photon is still not activated and for 3 days he didnt take my call and when he did he misbehaved, shouted and did every thing rather than helping me out. Then i reached every other department for the help from marketting to activation but nobody helped. I tried calling on customer care and they promised to return the call but i havent heard from them till now. I cant even put a consumer complain with tata because iam not even given my account no. as they asked for it to let you in.
I could never understand why these people talk so big big and advertise their produc, t what for? if you cant even give the services and spoiling the name of Mr. Ratan Tata.
They dont even give the basic training to their people to even how to talk to the constomer, it sucks.
Tata is not even 1 % of airtel as i was very happy customer of airtel.
I feel cheated by this Guy Inder who promised to take it back and now he doesnt even pick my call.
Mt photon no. is [protected]
and ph no. is [protected] and i will try to bad mouth this organisation as much as i can for mental tourture for 8 days and cheating people.
Dr Kamal jeet
yes i agree with you its frustrating i get only 5kbps on my photon so now i am thinking of getting cable net
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Tata Photon — VERY POOR SPEED AND FALSE PROMISES
I bought a Tata Photon Plus with the plan of 3.1mbps download speed.Which promises to give me the speed of 3.1mbps upto 5GB and later on 160-180 kbps. with a monthly rental of 750 +taxes.But they never provde such speed, only for around 5 days a month i get high speed later days its only limited to the browsing speed of 180 kbps and maximum download speed of 25 kbps even when my usage is under 5Gb.
I complained to the customer care they give me a Complain number and said my problem will be solved within 2days. But i got a call from their side after 5days or say...I abused them and they disconnected the call with a Autogenerated msg being delivered to me which says, "i hope we have solved your problem" when they never did solved anything for me.
SO PLEASE PLEASE DONT TAKE PHOTON,IT SUCKS.... YOU WILL REGRET WASTING YOUR MONEY OVER IT..... better go for Airtel broadband plans or BSNL.... but never opt for photon.