Tata Docomo — Legal notice under deficiency of services

Address:	Gf-01-Dev Complex Parimal Garden Cross Road, Panchvati, Ахмедабад, 201301, India, Bangalore, Karnataka
Website:	tatadocomo.com

Dear Sir/ Madam,

I was using tata docomo number +91 [protected] which was ported from vodafone to docomo in the month of march. While the porting request was made on 9th March, it was completed on 26th march 2012. Despite this abrupt service, I did not complain. On 14th April 2013 I got to know that my cellphone usage has crossed 9000 rupee and I have to deposit 5000 immediately to resume services ( My outgoing was barred) . Interestingly my credit limit was said to be 1200 and I did not got any call or sms when I crossed 1200.

It was a CUG 222 plan with 159 rupee for 500 MB 3G data

Shocked, as my call usage was definitely under what they mentioned, I immediately called data docomo service provider and asked him for the details, he said the bill will be generated on 22 and only after that they will be able to provide me with the details.

In between I wrote several mails to their mentioned customer care, zonal officers and even appellate Karnartaka and Delhi. but there was no response. And my services were immediately cutoff. even after 22nd of april, I did not get any details nor any bill from tata docomo specifying the details, all I recieved were multiple calls for payment of 5000 rupees.

Finally in mid-may I recieved the bill in which I found I had made calls only worth 400 rupees while the 8000 rupees were for data usage. Irritated, I raised a complained with tata docomo for explaination of this wrong doing. no one responded properly and the calls only went from executive to manager to network team to managers again but they failed to explain the usage.

Now according to tata docomo executive himself, they dont have proper 3G coverage in my area, then how could I possible use around 1 GB on my cellphone in a period of 20 days.

No explanation has been provided so far and now today I got a call from some so called agent that they are going to file a legal notice for non payment and that I will have to come to delhi and pay fine upto 15000 ruppees !!!!! I told them to go ahead and try thier best

This is disgusting, I would like to issue a notice to Tata Docomo demanding compensation under deficiency of services. Because of them I had to face a lot of issues during work. Their false claim about porting in 3 days took 3 weeks.

Please guide me as to how to proceed for issuing this legal notice. I am not going to settle unlike others and will fight them even if I have to go to Delhi, but wont pay a single peny unless it is justified and right !!!