[Resolved]  Tata Docomo — No resolution for network coverage

Address:

Pune, Maharashtra

I Have enclosed the trail mail with all the follow up with Tata Docomo but no solution to my problem is yet provide.
In sort i have purchased a Tata Docomo 3G doggle which is not providing network coverage at my residence and trying my best to get the problem resolved but Tata Docomo is not provide a solution for the same nor are they taking the device back and refunding my money back.

Message from Tata Docomo:
Dear Mr. Mahesh,

We refer to your email dated 12th Apr 2013 regarding connectivity related issue for your Photon number [protected].

We regret for the inconvenience caused to you.

As per our telephonic conversation on [protected] , we would like to inform you that as per resolution from concern depertment, you are geeting slow speed as you are in weak indoor coverege area and no new site planned in current phase for same.

Thank You for surfing with Photon.

Warm Regards,
Ratneswar Banerjee
Photon Care Team

Now Check Anytime – Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more

Just connect Photon device and go to http://tata.yahoo.com

Yahoo! home page will open in a blink.

Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.

Add it to your favorites & access this information whenever you connect through Photon.

Pay Online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm) | Brand Store Location (http://www.tatadocomo.com/brand-stores.aspx) | Reach 24/7 Photon Customer Support at[protected]toll-free)



-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:33:24.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>,"appellate.[protected]@tatadocomo.com" <appellate.[protected]@tatadocomo.com>
Cc: null
Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear All,

I am yet awaiting for the resolution for my problem, i think i need to go to higher authorities to get my problem resolved you people can't get it done.

Regards.

Mahesh. K



>________________________________
> From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
>To: [protected]@yahoo.co.in
>Sent: Tuesday, 2 April 2013 11:45 AM
>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>
>
>Dear Mr. Kotian,
>
>We refer to your email dated 28th March 2013 regarding speed related issue and alternate number updation request for your Docomo number [protected].
>
>We would like to inform you that we already have forwarded your concern to our respective department and will provide you the resolution very shortly.
>
>Also note that we have updated your given alternate number '[protected]' for further correspondence.
>
>We thank you for your patience.
>
>
>Warm Regards,
>Shyamsundar Saha.
>
>Photon Care Team
>
>Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more
>
>Just connect Photon device and go to http://tata.yahoo.com/
>
>Yahoo! home page will open in a blink.
>
>Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
>
>Add it to your favorites & access this information whenever you connect through Photon.
>
>Pay Online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm) | Brand Store Location (http://www.tatadocomo.com/brand-stores.aspx) | Reach 24/7 Photon Customer Support at[protected]toll-free)
>
>
>-----Original Message-----
>From: [protected]@yahoo.co.in
>Sent: [protected]:07:04.0
>To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
>Cc: null
>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>[Note: Please don't change the subject for internal tracking purpose and immediate action.
>_____________________________
>
>
>Dear Ms. Asha,
>
> Appericate your kind response, can you please provide me with a timeline.
>
> In-case you or any one for your team would like to contact me please dial on the below mentioned number.
>
>Regards.
>Mahesh Kotian.
>[protected].
>
>
>
>>________________________________
>> From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
>>To: [protected]@yahoo.co.in
>>Sent: Thursday, 28 March 2013 4:46 PM
>>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>>
>>Dear Mr. Mahesh,
>>
>>We refer to your email dated 25th Mar 2013 regarding query on complaint status for your 3G number [protected].
>>
>>We regret for the inconvenience caused to you.
>>
>>We would like to inform you that the issue has been forwarded to our Photon experts, hence request you to kindly cooperate with us.
>>
>>Thank You for surfing with Photon.
>>
>>Warm Regards,
>>Asha Lata Mistry.
>>Photon Care Team
>>
>>Now Check Anytime ¿ Your Photon Bill Amount, Due Date, Last Payment, Data consumed & more
>>
>>Just connect Photon device and go to http://tata.yahoo.com/
>>
>>Yahoo! home page will open in a blink.
>>
>>Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details.
>>
>>Add it to your favorites & access this information whenever you connect through Photon.
>>
>>Pay Online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm) | Brand Store Location (http://www.tatadocomo.com/brand-stores.aspx) | Reach 24/7 Photon Customer Support at[protected]toll-free)
>>
>>
>>
>>-----Original Message-----
>>From: [protected]@yahoo.co.in
>>Sent: [protected]:07:36.0
>>To : appellate rom GSM <appellate.[protected]@tatadocomo.com>,"listen.[protected]@tatadocomo.com" <listen.[protected]@tatadocomo.com>
>>Cc: null
>>Subject: Re: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)~~M12972384
>>[Note: Please don't change the subject for internal tracking purpose and immediate action.
>>_____________________________
>>
>>
>>Hi, one of your site techincian had visited my location and found there is no ntwork, so he replied its a call which would be taken from network team now, i am awaiting from past 3 days now but there is no response. I have said you prior also please change my devise to Photon Plus as it as network at my location or refund me my money back, if you cant resolve my problem soon. Regards.Mahesh. K
>>[protected].
>>
>>
>>>________________________________
>>> From: appellate rom GSM <appellate.[protected]@tatadocomo.com>
>>>To: mahesh kotian <[protected]@yahoo.co.in>
>>>Sent: Thursday, 21 March 2013 3:16 PM
>>>Subject: RE: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)
>>>
>>>
>>>Dear Sir
>>>
>>>Greetings from TATA DOCOMO!
>>>
>>>With reference to your mail below, regarding Speed issue.
>>>
>>>We have acknowledge your concern and will get back to you.
>>>
>>>For any query in future, you can please do write us on our customer service email id : listen.[protected]@tatadocomo.com
>>>
>>>Warm Regards,
>>>Appellate Authority Desk
>>>
>>>From:mahesh kotian [mailto:[protected]@yahoo.co.in]
>>>Sent: Thursday, March 21, 2013 1:14 AM
>>>To: appellate rom GSM
>>>Cc: Mahesh Kotian
>>>Subject: Customer Complain Ref #[protected]; Relationship no.[protected]Mahesh Kotian)
>>>
>>>
>>>Dear Mr. Sujit Savargaokar,
>>>
>>>
>>>My relationship no.[protected], Complain No.[protected] I am continuously facing problem with network with Tata Docomo 3G dongle from the very first day of purchase and I am now completely fed-up on continuously following up and complaining the same to your call centre ([protected]) again and again.
>>>I had complained for the network issue few days back and it was promised to me that it would be resolved by 19thMarch 2013, and as usual I knew it won¿t be resolved but still I waited with some hope that it would be done this time, but no use. I had a call from your technician on 16thMarch at 3:30pm where he wanted me to come back to home so that he can close the complain, but I informed him that I am at work couldn¿t come down know, requested him to call me back on next day so that I can let know about the time he could visit, but he didn¿t call, later I got a call on 18thMarch at 7:32 pm he again wanted to visit my residence at the same time wherein I informed him that am at my office I asked him if he wants to visit he can come by 8:00 pm as it was fine with me, he reply no it¿s too late my shift is completed now, so I asked him to come down on the next day at 11:00 am which was 19thMarch, wherein he didn¿t came. Yesterday morning
>>(20thMarch) I called him at 11:46 am asked whether he could visit my residence to check the problem and get the problem resolved, he said he would come down by 1:00 pm I waited for him till 1:30 pm and dial him at 1:35 to check by when he would reach, but he replied and said I won¿t be able come as I am at office and couldn¿t come.
>>>I called your call centre once again to inform them my problem is not resolved yet as per the timeline promise, wherein they reply stating that the technician as closed the complaining stating that I was not reachable/didn¿t answer call, please let me know if I didn¿t answer his call then how can I get his number and asking him to come and get the problem resolve. When I asked your executive at call centre that my problem is not resolved ask him to visit back, they replied that I again need to raise the complain for the same I said if my problem is not resolved and still closed without even consulting me why? Should I complain again she replied it¿s our process, when I asked her to divert the call to the senior so that he can assist me getting the problem resolved, she started making some or the other reason, I still requested her that would like to speak to the senior, she kept me on hold for 15 min and disconnected the call, three times I called
>>at your CC and asked to divert the call to senior I was just kept on hold for 15-20 min and later the call was disconnected.
>>>I was left with no other option to visit the corporate office to so that my problem could be resolved I called your bund garden office, beside Inox theater that asked me to visit to Shivaji Nagar office near Sancheti Hospital, I went to the security desk and said him that I would like to meet the person incharge who take care of after sale service he arrogantly said visit to FC road branch, I informed him that I have checked and came here but they were not at all supportive. Had to put lot of effort so that they could have asked someone to speak to me they called a person and asked her to speak to me wherein she asked me to visit the FC road branch saying they would help me in resolving my problem, then I visited you FC road branch explained them the entire episode again, they again took the c complain. I don¿t know whether if my problem could be resolved but I asked the manager present to change my dongle from Proton 3G to Proton + as I get network
>>for proton + at my residencies, but he refused and said it¿s not possible. I asked them to take the dongle back and refund the money which I had paid for it and disconnect the line which they again refused to do. Replied refund won¿t be possible but if you want you can disconnect the line.
>>>Can you please let me know is the customer fools for you, after selling the product it¿s the complete headache for customer and you people don¿t even help the customer get the problem resolved. I have two options you can either take it as a request.
>>>1.Change the Tata Proton 3G to Tata Proton + (because you don¿t have a network for Tata Proton 3G over their).
>>>2.Take the dongle back and refund me my money back.
>>>It¿s my humble request. Hope I would get a positive solution and response for the same and I hope I don¿t need to go ahead raising my concerns.
>>>
>>>Regards.
>>>Mahesh Kotian.
>>>[protected].
>>>" If you have a strong commitment to your goals and dreams, if you wake up every day with a passion to do your job,everything is possible".
>>>
>>>This email is governed by the Disclaimer Terms of
>>Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer