[Resolved]  Tata Docomo — Non-refund of Security Deposit

Re: [protected] ~~M11180259
TO: 1 More1 recipientCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:das abhijit TO:[protected]@tatadocomo.com Message starred Friday, 7 December 2012 12:44 PM Dear Samraggi Das,

The kind of wayward reply you have given to me with responsibility has caused an enormous amount of vexation in me. I think you have made your mind that you will not understand the issue and keep on pestering me with the kind of replies most unprofessional and inconsequential in nature. I fail to understand completely how does the walky issue is related with the mobile no. [protected]. Both are different connections with two distinct numbers. Let me tell you that Walky Number used to be was [protected] and the Mobile Number is [protected].

1. Please explain me how can you deny refund of the security deposit relevant to mobile number for insufficiency of retrieval copy which is associated with Walky. Secondly, where your representative has taken away the delivery of Walky and whereas no such retrieval copy was handed over to me, how can I furnish you the retrieval copy not been received by me, even when you repeatedly acknowledged that the Walky is in your possession. It seems that you are in a mood to find some or other reasons how to not refund the security deposits.

2. Now this message conveyed by you is simply in contrary with the communication sent by your Suranjana Basu that the refund will be made by you by 67 days from the date of cancellation.

3. As an existing customer I must confess that this is completely harrassing experience for me and also, now I realize that I have made a mistake in opting Tata Teleservices Limited as the service provider and giving the Security Deposit. Moreover, the fact will always remain true that I have made security deposits separately for two different connections, i.e., Rs. 1799/- for the Mobile No. [protected] and Rs. 500 for the Walky Connection No.[protected], whatever the reasons you may assign for not to refund the security deposit. Thus it cannot be your discretion or prerogative to determine whether you would refund Security Deposits or not. Please bear it in mind that I have every right to claim back the legitimate amount that I have deposited with Tata Teleservices Limited especially when I have furnished the proof of security deposit to you with all the communications that I have exchanged with you. Please note that you would not forwarding obligations or advantages for the Security Deposit to be refunded to me, so, you must not put any conditions for refunding the same.

In view of your trailing mail and thoroughly impertinent feedback, I think the time has come for me to escalate this before the appropriate regulatory authorities.

Awaiting your positive action on this at the earliest,

Sincerely,
Abhijit Das


From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 6 December 2012 7:03 PM
Subject: Re: [protected] ~~M11180259


Dear Mr. Das,

Greetings for the day!

This is with reference to your docket number[protected] resolved on 05-DEC-2012 18:11 hrs.

We would like to inform that the same has been resolved successfully as you need to provide retrival copy for walky deposited and if you have the same so you could contact to our corporate office.

Fur any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Samraggi Das
TATA Docomo




-----Original Message-----
From: [protected]@tatadocomo.com
Sent: [protected]:35:44.0
To : [protected]@yahoo.co.in
Cc: null
Subject: Re: [protected] ~~M11180259
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr.Das,

Thank you for writing to us.

This is with reference to your email dated 21/11/2012 regarding deposit refund related issue for TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

We would like to inform you that we have raised the complaint with the docket number[protected] which will be resolved by 05-DEC-2012 18:48 hrs.

Kindly make a note of the service request number for future correspondence.

Kindly bear with us till the issue gets resolved.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Samraggi Das
TATA DOCOMO


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:35:44.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11180259
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Ms Bose,

I am receiving several calls from your representatives. The last call came to me today at 15:58 hours from Ms Navanita, from the Telephone No. [protected]. The common thing that I am hearing from them is that your system does not show any records of the said security deposit. Further, they are also telling that the copy of the receipt sent by me as an attachment to you several times has not been forwarded by you to them. This is creating a lot of confusion and unnecessarily conversations are prolonged explaining them the entire issue from the scratch. This is extremely troublesome and unwanted for, on my part since this is a sheer wastage of time and energy for me. From your mail below, I am really struggling to figure out whether you have actually received the attachment or not. Still, I am re-attaching the same in pdf format, uploaded in this mail. Kindly acknowledge the receipt and circulate the attachment to the concerned.

Once again, kindly confirm the receipt of the attachment.

Sincerely,
Abhijit Das


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 17 November 2012 2:19 PM
Subject: Re: [protected] ~~M11180259

Dear Mr.Das,

Thank you for writing to us.

This is with reference to your email dated 17.11.2012 regarding deposit refund related issue for TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

As per the telephonic conversation held on your alternate contact number [protected], you have deposited Rs.1799 as security deposit while taking the connection but after the disconnection of your CDMA account you didnot receive the amount.

We would like to inform you that we have raised a request regarding this.Kindly check the below mentioned points for details:
*The service request number is[protected].
*The issue will be resolved within 21-NOV-2012, 21:00hrs.

Kindly make a note of the service request number for future correspondence.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Sraya Bose.
Customer Care - TATA DOCOMO

-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:19:39.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11180259
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Biswakarma,

I am forwarding once again the scanned copy of the document in pdf format as has been requested by you as per your trailing mail.

Kindly acknowledge the receipt.

Sincerely,
Abhijit Das



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 16 November 2012 9:49 PM
Subject: Re: [protected] ~~M11174324

Dear Mr.Abhijit,

Thank you for writing to us.

This is with reference to your email dated 16.11.2012 regarding deposite amount for TATA DOCOMO number [protected].

We sincerely regret the inconvenience caused to you and try our best to ensure that a repeat of such experience is avoided.

Please be informed that we are not receiving the scan copy fo the said receipt. We request you to please send us in a jpg or a pdf format.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Yogen Biswakarma.
Customer Care - TATA DOCOMO


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:42:57.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11174324
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Biswakarma,


Kindly go through the scanned copy of the attachment sent to you by my earlier mail which proves that the security deposit amount is received by you.

Kindly confirm the receipt of the attachment per return mail.

Sincerely,
Abhijit Das


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 16 November 2012 5:57 PM
Subject: Re: [protected] ~~M11166373


Dear Mr.Abhijit,

Thank you for writing to us.

This is with reference to your email dated 16.11.2012 regarding deposite refund related for TATA DOCOMO number [protected].

We sincerely regret the inconvenience caused to you and try our best to ensure that a repeat of such experience is avoided.

Please be informed that you have migrated the account from CDMA to GSM, and as per system security deposite will be refunded only after 67 days of the account cancellation but you did not cancel the connection, you have migrated the connection.

We would like to inform you that there is no deposite showing in your account, so we request you to please send us the scan copy of the deposite amount receipt by which we could resolve your issue as early as possible.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Yogen Biswakarma.
Customer Care - TATA DOCOMO


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:49:38.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11166373
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Ms Nilanjana Dhar,
?
I think you need a bit of clarification as to the status and background of the connection. The said connection was primarly taken as CDMA connection which has been converted to GSM connection later on and the conversion has taken effect only from 01st August, 2012. My understanding is that since the CDMA connection ceases to exist, I am entitled to receive the security deposit held by you, on account of CDMA connection. The conversion has been done with the help of one of your authorized agents whom I have been directed to approach by one of the Tata Docomo True Value Shop in Kolkata. They advised me to furnish certain signed documents and passport size photograph of self and definitely not any application or any request for cancellation of the CDMA connection. Kindly understand that, thus, no application or request for cancellation is now available with me in this respect. As far as the date of cancellation request is concerned, it may be deemed that
the date of conversion as the date of cancellation.
?
Hope the above explains the situation and the refund procedures will be expedited.
?
Sincerely,
Abhijit Das
?

________________________________

From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 16 November 2012 12:46 PM
Subject: [protected] ~~M11166373


Dear Mr.Das,

Thank you for writing to us.

This is with reference to your email dated[protected] regarding security deposit refund issue for TATA DOCOMO number [protected].

We sincerely regret the inconvenience caused to you and try our best to ensure that a repeat of such experience is avoided.

We would like to inform you that security deposit is refundable only post 67 days after cancellation. Regarding the same we would like to inform you that we have not received any cancellation request from your end till date.

We would request you to send us the scan copy of the cancellation request application proof in JPG format, to help us to resolve the issue at the earilest.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Nilanjana Dhar
Customer Care - TATA DOCOMO


-----Original Message-----
From:? [protected]@yahoo.co.in
Sent:?[protected]:03:53.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? [protected] ~~M11166373
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Ms Suranjana Basu,
?
Pursuant to the trailing mail, you have committed to refund the security deposit on account of the CDMA connection number [protected] by 67 days from the date of cancellation of the connection, which in my opinion, falls due on 08th October, 2012, considering that the cancellation of connection took place on 01st August, 2012. I am yet to receive the security deposit held by you. Kindly refund the same?at the earliest along with the interest as applicable and prescribed by TRAI for failure to refund the security deposit within the stipulated time period.
?
Awaiting your response at the earliest,
?
Thanking you,
?
Sincerely,
Abhijit Das
Cell: [protected]


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 7 September 2012 12:28 PM
Subject: Re: [protected] ~~M10044469

Dear Mr. Das,

Thank you for writing to us.? ?

This is with reference to your email dated 07/09/12; regarding refund of security deposit of CDMA? for your TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

As per our telephonic conversation on your alternate number[protected], we would like to inform you that you would get the security deposit back after 67 days from the date of cancellation.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Suranjana Basu.
Customer Care - TATA DOCOMO


-----Original Message-----
From:? [protected]@yahoo.co.in
Sent:?[protected]:04:45.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Re: [protected] ~~M10044469
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Biswakarma,
?
You can talk to me any time at the number [protected]. There is no other alternative numbers available for you to contact me.
?
Awaiting your call,
?
Sincerely,
Abhijit Das


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 6 September 2012 8:46 PM
Subject: [protected] ~~M10044469

Dear Mr. Das,

Thank you for writing to us.

This is with reference to your email dated 06.09.2012 regarding refundable deposite for your TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

We tried to contact you on your TATA DOCOMO number [protected] and [protected] for the above issue but the line had disconnected every time from the opposite side. Unfortunately our multiple attempts in establishing a contact with you have failed.

Please provide us with an alternate number and also the convenient time between 9:00am and 9:00pm so that we may call you and assist you in providing you resolution at the earliest.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Yogen Biswakarma.
Customer Care - TATA DOCOMO


-----Original Message-----
From:? [protected]@yahoo.co.in
Sent:?[protected]:08:24.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? [protected] ~~M10044469
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________





----- Forwarded Message -----
From: das abhijit <[protected]@yahoo.co.in>
To: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Sent: Thursday, 6 September 2012 4:48 PM
Subject: Tata Docomo Post paid number [protected]


Dear Sir / Madam,

I am a subscriber of the subject cellphone number. The number has recently been converted?to GSM from CDMA.

I paid a refundable deposit of Rs. 1799.00 to Tata Teleservices Limited, prior to I was provided with the CDMA post-paid connection by you. Now, since I am holding the GSM connection, I would like to claim, the deposit lying with you, to be refunded to me,?for CDMA post-paid connection. You are requested to send?the cheque at the same postal address, as is registered with you.


A copy of the application form, relevant to the CDMA connection, has been attached herewith for your ready reference.

Sincerely,
Abhijit Das
Cell: [protected]
Ghasiara [Beside Bishnu Fertilizer]
PO + PS?- Sonarpur
Kolkata 700150 (W.B.)
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.