[Resolved] Tata Docomo — Product not working

Tajinder Singh

from Mumbai, Maharashtra

Address:

Panchkula, Haryana

i had purchased a brand new tata photon in december 2011 with no issued to me[protected]. but the service they are providing me is ridiculous. i am using postpaid tata photon unlimited plan. from the day i had purchased tata photon i am really facing the issue i had lodged many complaints around 50 complaints within last 5 months but still its same. The product is unable to connect to the internet many many times .. i had to sit and connect again again for hours n hours to get it connected to internet . i had lodged many complaints regarding this to the company but sometime they says that there was a issue from there side only .. or sum times thy say there may b a issue with your device plz get it checked from there i- care center .. i had visited there i-care center but still no issue is resolved . the second thing is thy are not replacing my device and i am not able to use the services properly but still i am paying a large amount to there bad services ..... sometimes thy charge wrong amount in the bill as GE ( engineer visit) of rs 150 to the bill but till date no engineer visted my place yet plz help me

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Apr 25, 2017

Complaint marked as Resolved

Verified Support

May 22, 2012

Tata DoCoMo Customer Care's response Dear Mr. Singh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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Comments

Gajendra Pal Gupta

from Lucknow, Uttar Pradesh

Tata Photon — Non functioning of the product

I bought Tata Photon USB modem on 1st june 2009 (MDN No. [protected]). ALso, paid Rs. 3000 for the above mentioned product. They told me that the product will be activated within 1 hour. But till now, it is inactivated and the product is not functioning. The company officials have also verified my address and other informations.
Till then no response is available from the conmpany's local office. Also, the response from customer care is also poor. They gave the false contact numbers which are not available..

I request for the necessary action please.

Anil

from Bengaluru, Karnataka

What Will You Do Man.The TATA Group Is Like That.They Are The Most Fraud People.
See, I'm Using Airtel.It's Excellently Working My Friend.
Think That U Have Dropped Rs.3000/- In The Sacred Ganga River.

Siddharth Saha

from Delhi, Delhi

This kind of service is not expected of a giant like TATA. Can someone please help this poor fellow get the service activated? Going forward, please make sure to get the device activated at the showroom to avoid any hassles.

manish maniha

from Bengaluru, Karnataka

common guys even i use tata photon its really superb, and how much did airtel pay u for writting this comment?

true_vision99

from Mumbai, Maharashtra

Dear Management, I have purchase tata photon worth of Rs.1700/- on 11.12.09 but till today i.e. 18.12.09. Due to company's hardware problem i am not able to use this modem more than 10 minutes. From last 5 days of time Ace Tele Services at Bhavnagar informing that this is your lap top problem. They have change my XP version from service pack 2 to service pack 3 but there is not any result. Then dealer's technician has try the same in their two different desktop but finally they accept the default. But between this time of acceptance and non-acceptance i have lost my atleast 10 working hours of time. Till moment, they are discussing the problem instead of change the instrument.

Tajinder Singh

from Mumbai, Maharashtra

3 days have been passed away yet no one from your company has contacted me yet ...
Can u please tell me how much time will u take regarding this complaint .

Thanks and Regards,
Tajinder Singh
[protected]

Tajinder Singh

from Mumbai, Maharashtra

i got a mail from ur company side .. ..

Hi!

Thank You for surfing with Photon!

We tried to reach you to update the status on your Service Request No[protected] registered for 198 - Type Trouble Ticket.

Please get in touch with us on our toll-free helpline number[protected] & we will be glad to assist you.

Happy Surfing
Care Team

*******This is an automated message. Please do not reply*******

wat a gud reply frm ur side .. how can it b possible that u tried to contact u but it we did nt got connected, , , ??? i want to tell u one thing tht i had activated miss call alerts on my no[protected] and if my no was nt reachable thn i would have got a message tht u had received a call from this no and u were unable at tht time ... plz stop making fool of the customers and i contacted ur customer care with the Service Request No[protected] thy simply said thy had no information regarding this complaint as its not registered...

is this the response and this type of bad service u provide to ur customers ...????????????/

ridiculous dam upset wit tata :(