[Resolved] Tata Docomo — Tata Docomo 250 unlimited 3G recharge issue | |||
I have problem after recharged 250, there is no internet connection. I called customer service and first they told wait for 24 hours. And after 24 hours when i saw, there is still no internet connection. So i called again and they told a Surprise answer that it is not applicable in Android mobiles. I am frequently checking my mail when i traveling and now in my mobile there is no internet connection. I am using Samsung Galaxy R handset. I need my answer ASAP, or i will go to court for this. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
46 Comments | |||
Comments
Yes me too
request to block stolen sim card
I lost my tata docomo sim card bearing number [protected].i have reported it to the police. please block the sim card.there is no service of tata docomo in my state, the sim was from Andhra pradesh, it got lost in west bengal.speed nahi mil rahi
bar bar speed ke liye complain ke bad bhi karyewahi nahi ho rahiforgot the password of voicemail
please let me know what is my voice mail password of ([protected]) this number.. thank you... :)53%
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+91 42 2646 2966
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The customer care execs are technically illiterate. An insider told me that CCs have a few funny instructions to follow. These instructions are meant only to politely fleece the customer. These are:
First put all the blame to wrong APN setting: Ask for APN settings -
a, If customer says that APN is in caps CC will say change it to small case. If customer says that APN is small case CC will tell you to change it to caps. Ask the customer to change and try and say good buy.
b. If netwerok selection is automatic then ask the customer to change it to manual. If it is manual then ask the customer to change it to automatic
c. Same with tata.docomo.internet and tata.docomo.internethvc
d. Same with GSM/WCDMA mode
e. and so on...
Since only one call is allowed to 121 from a particular number the customer will not be able to bother the CC for atleast a day!!!
If customer is really insisting and not ready to get tricked by the above then
a. Offer the customer to be put in touch with your senior. Then put the customer on hold for a few seconds and then quietly disconnect
If a customer is well versed with above tricks and is not falling in the trap then politely say that there's a problem with handset which is not supported by tata docomo.
If any of you is interested in a joint petition cum action against tata docomo - please post a "YES ME TOO" response to this thread. Based on number of responses I'll personally ensure that a strict action is taken against the provider.
Regards,