Tata Docomo / Tata Indicom — Billing issue/ harrassment

Address:

Mumbai Suburban, Maharashtra

I have had a Tata Photon plus connection for the past three years or so. Toward the end of last year, I stopped using my device, and told customer care executives multiple times when contacted that I am not using my connection and therefore would like to cancel it. Most of them just said okay and hung up the phone. Then this one guy from a collection agency called and started telling me that I had an outstanding balance which is why it didnt get cancelled, he would send a rep, and settle the outstanding dues for which I'd get a receipt and my line would be cancelled. This was in January of this year if I remember correctly. Now again, I am starting to get harassed by phone calls asking me to pay my outstanding dues for March. This is shocking to say the least. I am tired of the unethical bunch of people at Tata, that seemingly do not care about customer service at all. Instead, I have to listen to some random lady on the phone, that I had been using my connection. When I asked for proof that I'd used it, impossible, as I cant even find the device for the last 3-4 months now, her words in hindi were "Main kya aapke baaju mein baithi thi, ki aap use kare aur mujhe pata chale"? Disgusting. Does tata think they are dealing with illiterate slum dwellers that they are hiring customer care agents like this?

I would like a reply this week. Next week, a case goes into court for undue harassment, if I continue getting called on my number thats on the do not disturb list.

Ram