[Resolved]  Tata Docomo / Tata Teleservices Limited — WRONG AND HIDDEN CHARGES FOR NUMBER [protected]

Address:

Mumbai City, Maharashtra

Dear Sir,
This complaint I am making after receiving an email from Nodal officer of TATA Docomo. Instead of solving customer greivances, customers are directed to visit customer care centres, when as per the TRAI rules, if greivances are not solved, they should be escalated.
I Arun Agarwal, bought a TATA Docomo number [protected] (Complaint number M5263453).I had certain apprehensions when I saw my last bill. when I checked the bill, I found out that I have been wrongly charged for certain services amd there were few hidden charges as well. when I asked the company to make disclosures of the same, I was told the charges that have been levied were correct.
I disconnected my Tata Docomo number immediately and I want to make a point that their service is worst as far as connectivity is concerned in Mumbai. I made a complaint for this also, but the company is least bothered. I dont know as how these companies get running licenses when they cannot provide good services.
On my billing grievance, I checked my records, and I have an sms (dated 04.07.2011) from Tata Docomo, that says Caller Tune selection on the number 543211 is tollfree (Which is received on selection of 1 caller tune). And When I inquired from customer care I was told voice portal charges are for selecting caller tune. And Nodal Officer is saying, all charges made to me are correct and justified. What to mention about the other charges ( SMS charge @ Rs. 3.45), for which I have grievance.And I cannot understand the below attached email from Nodal Officer, where he is saying to visit nearest Tata Docomo Outlet. If he cannot do anything, what can an outlet do. If this is the way grievances are handled, then I think it is a pure waste of time and efforts.
Arun Agarwal