[Resolved]  Tata DoCoMo Walky — Refund

Address:

Bangalore, Karnataka

Tata Docomo via Networth Consultant have sold Walky device to me, and promised 8 digit walky number to me.
But Tata Docomo does not provide 8 digit walky service in my area i.e installation address and billing address of device. Now they are not doing refund for my device. Effectively I paid 1700 Rs for device, which does not work in my area. I never made any call , nor received any call on it.

I see an organized racket by company here. Intentionally selling of device has been outsourced to other consultants, rather than directly by Tata Docomo, so that they escape from doing refund for devices.

Please see mail interaction with tata docomo and their response below.




[protected] Forwarded message[protected]
From: appellate kk <appellate.[protected]@tatadocomo.com>
Date: Thu, Jun 27, 2013 at 2:58 PM
Subject: RE: Refund for Device, as no service in area 560100 . Walky[protected]
To: XXXXX


Dear Mr. XXXX,



Warm greetings from Tata Docomo!



We have received your mail expressing your concern over Refund issue for your Tata Docomo number 65990888.



We regret the inconvenience caused to you.



We would like to inform you that, based on your request we are not able to process your request as there is no refund on device is applicable.



Also like to inform you that, that request for cancellation has been registered for the number 65990888 and the reference number is[protected].

Out going services on above number will be stopped on 3rd day from the date on which the request was raised. On 7th day the number will be under temporary suspension and the billing on the above mentioned connection would stop.

Expected time to process the request is of 15 Days after the cancellation raised.



As a service provider, we firmly believe that the key to customer satisfaction is adding value to a relationship that is continual and long-lasting.



Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 or[protected].



Assuring you of our best services at all times.





With regards,

Jahir Abbas Khan

Appellate Desk - Karnataka



From: XXXXX
Sent: Tuesday, June 25, 2013 3:22 PM
To: appellate kk
Subject: Refund for Device, as no service in area 560100 . Walky[protected]

Hello Sunitha,

I had got a connection for 8 digit number on 23 May,[protected]. I was promised a 8 digit number at my billing address, which is in Bangalore - 560100.
However after a month of visits at Tata Docomo customer care office and multiple calls. I came to know that 8 digit number is not available in Bangalore 560100 area.
Now I want my money back, I am not interested in 10 digit number, I want only a 8 digit walky number.

A person named Suresh had collected cheque 380763 for Rs.1700 dated 23 may, in name of "Networth Consultants", mobile [protected]. (which they are not picking now).

Now we have two options .

i) Refund my money , and take back device as it does not work in my area.

ii) You do not refund money ,
a) Citing different reasons,
b) Or simply ask to visit customer care, for which you already know nothing with happen.
c) Do not respond to mail.


If you choose option 2 for any reasons a),b) or c), then I believe it is organized racket. To begin with I made a call to TataDocomo Customer care requesting for this Walky 8 digit number. Now I received call from Networth Consultant, saying that he will visit my premises for giving connection. This obviously establishes nexus between Tata Docomo and Networth Consultant. Instead of providing service directly you are outsourcing it to another consultant company and collecting money from them indirectly, so as to escape when consumer disconnects phone.

I would do a consumer court case & subsequently a criminal case to establish organized racket, and file case for refund for money along with harassments and recover advocates fees too. Option ii) is undesirable, but I would be forced to do this if I do not receive my money back.

I have all details of Tata-Docomo office visits & interaction with representative , its head. All phone-call details with TataDocomo & Networth Consultant etc which would be needed for court case. Nonetheless this is a different case, as Tata does not provide service in this are and yet sold device to me.

I expect email reply at the earliest and hope to settle it in an amicable manner.

-Best Regards


[protected] Forwarded message[protected]
From: XXXX
Date: Thu, May 23, 2013 at 2:57 PM
Subject:XXXX
To: salesdesk.[protected]@gmail.com



CAF No[protected]
1) I am attaching Passport copy.
2) also please confirm that 1700 Rs collected is refundable deposit.
This would be returned to me once I surrender connection and device.



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