[Resolved]  Tata Docomo — Worst Customer Service

Address:

Maharashtra

I am using Tata Photon + for accessing internet.

I am paying my bills manually and punctually (without a single default or late payment) all these days. Because of some difficulties, I wanted to pay it through my bank. For this I required certain informations including the billing circle. I called the customer care where they asked me to visit the nearest shop which is far from my place.

I escalated it to the floor supervisor and he also was not helpful. When I asked both the executive as well as the floor supervisor to take a feedback so that they can forward it to the right department to incorporate such details to help the customer they refused to do so saying they don't have the option to take any feedback from the customer.

When every customer contact centre of various products house such a facility why not Tata teleservices?

I wanted to pay it through bank to avoid going to the outlet and paying it every month. I asked for a simple info which will not bring any loss to the company but only help me pay my bill at ease at this e-age.

Moreover, in my earlier interactions on certain bill related details they never showed any responsibility on call and kept repeating they don't have the info - visit the nearest store.

Wonder why Tata group has employed people in the name of "customer care" jut to make them say "please visit nearest store" even for simple queries and pay them money & incur expenses which they recover from the customers like me. They simply do not care for their customers but have such a department for name sake?!!

They should conduct frequent checks on the quality of their service, overhauling the system and prune it at regular basis.