[Resolved]  Tata Indicom — Prepaid Number Deactivated

Address:

Bangalore, Karnataka

Hi All,

My Name is Mayank Mohta. I have taken a new prepaid connenction of Tata Indicom CDMA in the month of June. My number is 92****1484 I took the sim from SP Communication, Banshankari BDA complex, Bangalore. I have submitted all the required document i.e. Passport Photo, Driving Liscence, Passport Copy, Rental Agreement.

For the first week the number is working but after that the outgoing was barred. On contacting to customer care i got to know that they have not received the document and thats why they have barred the outgoing calls. Upon checking with the shop from where I took the SIM, the shop owner told that he has submitted document and asked me to check to the Tata Indicom distributor located near Kamakhya Theater, Banshankari 3rd Stage, Bangalore

I went there are asked them that I have submitted the document but still outgoing is barred. They asked me if I have the acknowledgment receipt of document submission. Since I dont have the acknowledgment they asked me to submit the document again. This time on Sunday(3rd July 2011) I have submitted the document in Tata Indicom showroon located on Kamakhya Theater Banshankari 3rd Stage, Bangalore, and asked for the acknowledgment. The representative told me to collect the acknowledgment on Monday(4th July 2011) evening. By this time my incoming is also barred.

On Monday when I went there and asked for the acknowledgment, I got the reply that they have submitted the document but there is not acknowledgment receipt and the number will get activate in a day or two but nothing has happened.

Now I am helpless and feeling that I am at no mans land. Even after submitting documents my number is deactivated. Such a bad service from Tata group which was supposed to be one of the leading group headed by a wonderful person. A great disappointment.

I was wondering that why these people active the new connection without verifying the documents and once they made it active, why can't they inform the user that their documents are not submitted before deactiving the number.

I have decide to move to Airtel or Vodafone as they provide better service and their customer care is far better than Tata Indicom as per my experience.

Thanks,
Mayank