[Resolved] Tata Indicom Postpaid Connection — mobile no [protected]
Dear Sir / Madam,
I would like to bring to your kind notice that I planned to buy a new Tata Indicom post paid and from that matter I called up tata customer care, thereafter I was contacted by some lady and second day i.e 14th November I was delivered a sim card. All the necessary documents along with a photograph and cash Rs 499/- was given to him at the time of delivery of the sim card. Thereafter on 19th November when called up the customer care I was told that my verification has come up negative and hence the number is not working. The only soluation is that I will have to go to the nearest True Valve Hub and get bthe verification done again. The same was done by me and till date the verification is negative and the number is not working. I would like to make a conplaint against the following persons.
01. ITBL TELECOM PVT LTD
I would like to bring to your kind notice that the above company is not at all professional and the way they have handeled my case is totally unacceptable. First of all the name they have registered is Brijesh Krishan insted of Brijesh Kr Singh, secondly the sim card they have deliverd to me is A1000002D5F7D6 (80 ABA29C) and the mobile no alloted by them was [protected]. This is a total mixup and it has been confirmed by the customer care that the sim card as well as the number is wrong. Till date this company has not bothered to rectify the mistake made on their part despite of my repeated calls to them. The person concerned is Ms Ramneek Mob No [protected].
02. THE AGENT INCHARGE OF VARIFICATION.
I would like to bring to your kind notice that the Frenchise / agent / sub agent who is incharge of doing the varification has never come to my residence for any sord of verification. First time there was no verification done, neither on my residence no which is[protected] BSNL) nor physically. Second time after I went to Tata True Value Hub and asked for a reverification, a telephonic verification on my land line was done and also got a call from the executive on the same number, again no one came for a physical veryfication. Would like to inform you that on the same address I have a home loan and a car loan from HDFC bank and another car loan from Kotak Mahindra over and above I have a BSNL landline number on the smae address. Now you can judge the profissional level of the Frenchise / agent / sub agent ??
03. CUSTOMER CARE EXECUTIVE AND THEIR SUPERVISORS
I would also like to bring to your kind notice that the executive / supervisor who are supposed to give correct information to the valued costomers and also to solve their problems and not trained enough to handle the situations like this. Each time I called up the customer care the executive tried to end up the conversation saying that your verification is negative and advised me to call up the dealer from where I have taken the sim card. it was only after speaking to the supervisor I could get an assurance that things will be looked into. But again nothing moved. You can get more details if you go through the history of the number. I thing I have wasted more then Rs 500 to get this number activated.
I have even got calls from the Chandigarh and nothing has moved. I am approaching you with a hope that you will be able to solve my problem and also with a hope that you will definitely look into the various vendors you are dealing with, assuming some action will be taken against them, so that some other costomers are not forced to send mail to you.
Looking forward to hear from you.
Brijesh Kr Singh
Complaint marked as Resolved Aug 13, 2020