TATA MANZA CAR — CRANKSHAFT FAILURE
DaDaniel & Sons
14th June 2010
Subject :- Defective Product
I wish to place before you the following matter in which defective TATA MANZA is provided to me by Tata motors.
I bought my TATA INDIGO MANZA – Aura – ABS – Safire. Registration No – MH – 02 – BP – 0703 (Petrol version) in December 2009 (based on satisfactory results from some of my previous TATA Cars used by my Family, friends & Employees).
Since the day I bought my new car I was happy as it was manufactured by “TATAS” - one of the most TRUSTED Brands in INDIA.
I want to bring your kind attention towards a big product Failure in Tata Indico Manza car manufactured by your company. Any car met with an FAILURE like this is a big product failure and when you are going to make history by launching many new models & projects I just want to bring your attention towards this so that you can rectify this error for one and all for a life time.
The reason for the break down is still a mystery. Even the workshop guys are not able to find the cause of the damage. They say reaching conclusion will take time.
Now to make the story short ....
My car TATA MANZA MH – 02 – BP – 0703 is hardly 6 months Old, and has been genuinely driven only mere 3000 kms, an average of 15 odd Km’s per day, on Wednesday the 9th of June 2010, My car was driven for the first time in rain actually a small drizzle that lasted hardly for 10 to 15 minutes, (every Mumbaitee is aware of the amount of rain that occurred on that day,) all of a sudden my car gave up, I called up at the Dealers Customer Care Centre, the Mechanics came in, tried a few options and finally towed the car to their workshop in kandivali, reaching there it was brought to my notice which was a big shock to me as the CRANK SHAFT Guide Bush was found Out of the CRANK CASE actually tearing the Crank case and Engine body and HOW is Unknown ?
Engine No – 7037767
Chasis No – LHO 2311
Year of Mfg - 2009
Now the Vehicle is in custody of the Dealer M/s WASAN MOTORS in Kandivali- Mumbai, and I am left in a mess as what Next?
The Work shop Staff at the Dealers end will submit their say after post-mortem by today afternoon i.e. 14th June, they say, As it is already 6 days have past, with no reply/assurance, please let me know if I should wait for their decision or should take up the matter to higher authorities of Tata motors.... and or with the consumer forum,
DANIEL A FERNANDES
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