[Resolved] Tata Photon Data Card — No service,account not activated even after one & half month | |||
Tata Photon:Cheating and loss to customer I purchased a Tata Photon Data card bearing No.[protected] (postpaid connection) for internet surfing on 20thMay, 2013 from Value Shoppe, Shatija Complex at Mukherji Nagar(North West Delhi) and paid Rs.1299.00 for the same after submitting necessary documents . I submitted a photo copy of my bank account as address proof of my current residence after a couple of days of purchase to the dealer, because I did not have the copy of the same(address proof) at the time purchase. On 25th May, 2013 I got a call regarding address verification from a Tata Photon representative, who had reached at my old address mentioned in my voter ID.I explained about my address proof of my current address and also told him that it was already submitted to the dealer, but the Tata Photon representative refused to visit at my current address to confirm the address and told me they will revisit in next 24 hours, which they never did .My connection of Tata Photon was disabled on the same day and a bill of Rs .605 was generated on 26th May, 2013 without giving any service .I contacted the dealer several times regarding this problem and I was informed by the dealer that scanned copy of my documents was already submitted much before.My connection of Tata Photon was never activated.I also called the customer care no.[protected] several times but the customer care executive always answered "we can't hear you, your voice is not clear. Since then I also wrote mail to the concerned authority of Tata Photon regarding my problem.I also received replies but my address has never been verified, and connection has not been activated yet and I never get any answer, why after submitting all documents no verification of my current address was ever made and my connection never got activated.It seems, for Tata Photon there is no value of loss of money, time and professional loss to the customer. Since May 25th,2013 they have not activated my data card no.[protected] ,so I want refund of my money. Meenakshie Verma Contact No.[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Tata Indicom Photon + Card — Not Activated
We were using Tata Indicom data cards for the internet connections for last year. We intended to stop the use of these cards for next year and go for Tata Indicom Photon + cards which is advertised as faster. So old data card annual rental plan expired[protected],[protected] &[protected].The new photon card was installed and activated for 2 days. Now the card is deactivated (suspended) saying that the due is to be paid for the old data card. Whereas all the previous bills are already settled.
While asking details of the dues, we realized that the due is shwon as the rental for the next year which we do not wish to continue for. The company is forcing us to pay the advance rental for the cards which we do not intend to use. And the new photon cards are suspended resulting into disappointment and discomfort.
Since these Photon+ cards are in use of our roaming senior executives it is affecting badly on our company business. Even after follow up for three days irrelevant answers and shifting of responsibility is the result.
Tata Photon — No control on their dealers
Tata has no control on their dealers. This dealer I was working with took money and disappeared. He almost never lifts phone or switches off phone. Once a while give me a message asking me to wait. When contacted TATA service, they have an address of dealer and no phone number !!! They said, they cannot track dealer by their name or phone number. Only in INDIA businesses such as these can survive. Poor control and wrong advertise ment. Their network speed is never 3.1 MPBPS. Its around 330 KPBS. Why government is not acting on companies that are cheating so openly?TATA — My number is not activated even after 15 days.
I was being provided a number by my company. it was working properly. but still tata had sent me a new sim saying that its for upgradation. we are giving you this Sim free of cost. I refused still they had sent a new Sim to my company.That sim programming was wrong. so it din't got activated. Then they had sent me another 2nd Sim. they din't activated it and also de- activated my earlier Sim which was working properly.2nd Sim also din't activated. after so many compalints and one week they had sent me 3rd sim. It got prograamed after 9 days. not it has been programmed but still its not activated.i am regularly following Customer care by phone and E- mails. They are making fake promises that your problem will be solved in next 6 working hours. but the problem has not been resolved after 13 days even.
my work is suffering from this problem. I am not able to work because of this problem.
Please take an action against my complaint.
I purchased new photon on last wednesday (15th[protected], but its not activate yet,
Tata Photon — Not Activate & TATA executive screaming me
This is Mohammed Sirajuddin, Last Friday on 4th March, I was subscribed to your TATA PHOTON network (Postpaid) and submitted all my documents to your representative Mr. Anand contact number [protected] and he promised that he will activate by next morning. Result, till now it has not been activated.I have taken this connection to save my time from office by working from home but when I call to same executive Mr. Anand to ask why he has not submited my documents, he is doing argument & threatening me not to call and disturb and when i asked his manager number then again he is threatning me and using vulger word, on the other hand telesales rep calling me to submit my documents for that I have taken half day leave from my office and gone to one of my near by TATAPHOTON outlet, that person served me in good way but didn't help me out, adviced me to go to main branch of Kormangala to submit.
This is my first TATA product and seriously I fed up with your service, One Executive threatening me & one outlet person has not taken my documents.
Satisfied customer is best advertisement.
I am not at all satisfied, I don't want to be a part of such Threatening service provider.
I will share this experience with every one to whom i know and even to whom i don't know.
I new few more network who treat customers as a king...
Kindly take an action agians this kinda employees or else one day this will effect to your company revenue...
Today i am moving out from your network, tomorrow few more will move...
Tata Photon+ — photon card
tata phototn is providing very poor customer support.this is very unfair from a company that has good will in the people .soon tata will loose the good will in the people of inidia.I have taken a new tata photon connection and then the service got activated on dec 25, 2011.then i got the first bill on 15 of Feb.
I raised a complaint saying that I was not informed of the pro rated bill for the first month and hence raised the issue by going to tata tele services office in Indra nagar ,banagalore.
There the people are giving very poor customer support.
They even dont think in the customer point of view.
I have raised the compplaint and the complaint reference number id is[protected].They said the complaint will be resolved by 8th of Feb 2012 .But still the issues is not resolved.This is so unfair.They sent me an sms on 8th Feb 2012 ,saying the issue will be resolved in two days .BUt now the date is 12-feb-2012. still the issue is unattended.this is so unfail .tata teleservices is the worst .
dodnt go for it .
Dear Mr. Gopal,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint bearing vide docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint bearing vide docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer Care,
Tata Docomo.
Certainly a bad experience with Tata Photon
Dear customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO
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data one service — account information
when i want to open my account under bbservice, it tells your user id and password are invalid. so what am i to do?