[Resolved]  Tata Photon Plus — network problem

Tata Photon — Networking issues

In my case i have just bought the tata photon service and after a day or two only it started giving me slow network problem (a/c no :[protected],even after raising a complaint for the same the complaint is getting closed without even verifying from me and on asking for clarification these peoples are saying there is tower realetd issue and it will be resoved in nxt 3-4 months,if there is a tower realted issue how can your signal strength be 100%.These peoples are really making fraud with the customer and should be punished ,even there call center peoples are very rude and directly convey if you are not satisfied with our service you can cancel the service but the amount will not be refunded,these is how these tata photon peoples are cheating the customers.

If there is any one who would like to file a lawsuit against them please let me know i will be with you

Thanks,
Anshuman Das
[protected]
anshuman.[protected]@gmail.com

Hi

This is Sainath Chowhan I'm a Customer of tata Photon Plus since more than 10 months till now & I'm facing problem of Network from past month of November - 2010.

Firstly I had called to customer care on 18.11.2010. for registering the complaint regarding the same & I have told the person to send me the complaint no. via sms after i disconnected the call i didn't received the msg then the other day I got a call from customer care & the person asked me the address I have provided him the address he said he will come by evening nobody turned up after 2 days some one else has called me up & was enquiring about my address & the technician has visited the place & found out there is network problem then he said wait till tomorrow if the problem is not solved pls call back to customer care.

Around 29nth of Nov. I had called up to customer care when I told the whole scenario which has happened with me nothing was updated in the system & again I have registered the complaint but I'm surprised how come it is not updated in the system.The technician who has visited his name is Amjad ([protected]).
This month I got a call & I had asked for compensation for my bill(November) till that time the bill was not generated they said they will give me the waiver on the current bill (November) & on the next bill fo the month of Dec -10.

But I have not received the waiver on the Nov bill nor my problem is solved.

Yesterday I got a call from the collection team for bill Payment I have told them clearly that until & unless my problem is solved I'm not going to pay the bill then they have raised the complaint on 23 Dec on behalf of Customer.

Pls help me out.

You are rig, i have purchased it last week and i have never seen speed better than 350kbps. They say speed provided is 3.1Mbps bur hereit takes me 1min to open awebpage and in youtube most of the time it do not play video and if it plays then it takes 5min. very very poor speed. They take complain and lcose it without any informattion. I just receive sms that it has been closed.

My Tata Photon number is [protected]
My email id is [protected]@gmail.com
Alternate number is [protected]

the connection is on my name only [ nakul daga]

but i was assured by the customer care in bangalore it will work.. how stupid of you people that you guys only dont know about the network coverages. Please keep proper people in services. now who will give me 1799 rupees back??

Whta does this mean then?

Photon Plus coverage cities/towns

State Photon+ Cities
Andhra Pradesh Hyderabad, Visakhapatnam, Warangal
Arunachal Pradesh Itanagar, Naharlagunj
Assam Guwahati, Dibrugarh, Golaghat, Jorhat, Nagaon, Sibsagar, Silchar, Tezpur, Tinsukhia
Bihar Patna
Delhi Delhi & NCR
Goa Goa
Gujarat Ahmedabad, Gandhinagar, Baroda, Surat, Vapi, Mundra, Ankleshwar, Daman, Silvasa
Himachal Pradesh Shimla, Solan, Nalagarh, Baddi, Ponta Sahib
Jammu & Kashmir Jammu, Kathua, Katra, Srinagar, Udhampur
Karnataka Bangalore, Mysore, Mangalore, Hubli, Belgaun, Bellary
Kerala Cochin, Trivandrum
Maharashtra Mumbai, Nagpur, Nasik, Kolhapur, Navi Mumbai
Manipur Imphal, Thoubal
Meghalay Shillong, Tura
Mizoram Aizawal, Lunglei
Nagaland Kohima, Dimapur
Punjab Chandigarh
Rajasthan Jaipur, Jodhpur
Tamil Nadu Chennai, Coimbatore

it clearly mentions the network areas... so please shut down your website then... all the information provided is wrong...

Tata Photon Plus — Network Problem In Photon

I have recently purchased tata photon plus prepaid and when i changed my residence in malviya nagar delhi then in their is no any network coverage in malviya nagar . i called on tata photon customer care but did not get result till date.

Tata Photon — NETWORK PROBLEM

Dear Sir,

I already complained my tata photon no. [protected]. I have purchased on June 10, but till today I have not getting network in Sakleshpura, Hassan District. You have inform me that the problem will be resolved with in 2 days, but till today no action will be taken for the above said matter. This is not fair for tata company. My contact No. [protected] mail address : [protected]@rediffmail.com

i saw your answer but give me a risalt & you have no number to call customer care in bangalore if you have pleace forwred

I have purchase the TATA PHOTON PLUS device on 5-Sep-11.At the time of device purchase,tata was comitted as they will provide the 3.1MBPS speed.But after buy the device,I am not getting the speed.I am reciveing the speed as 0.05/0.08/0.12 MBPS speed.I have alrady write the lot of mail to TATA customer care,Nodal center,MD.but the issue is same.I am realy frestated.
Now i am to close my connection and want my refund 1200 Rs.I ahve alrady write the lot of mail regarding the same refund.But every time i am reciving the mail as we are working on the same issue.Alrady share the snapshot of speed(daily basis) to the TATA higher managemnet.

Kindly do the needful to resolved my problem.



My Device number : [protected]

Regards,
Praveen Kumar
[protected]

I am not received any input from CF.

Hi,

I have already dropped a lot of mails to TATA tele Service & TATA tele Service MD regarding my TATA Photo+ network Issue.I was facing the issue with speed(not receiving the speed).And after 2 days of Buying the device. I have drop the mail for issue stating that "If you are not able to resolve the issue, then please close the connection, else i will not be considering any kind of settlements" for which you have not replied.and not resolved the issue and not close my connetion.then i have buy the airtel.

Also, Since, i have recieved a money recovery threatening call from the mentioned mobile number ([protected]) on behalf of TATA Teleservices Ltd. on 28/12/2011 at 10:27 AM, which is against the Indian Law, i would like to file a complaint in consumer forum for same.

Expecting a soon reply from your side.

Regards,
Praveen Kumar
[protected]