[Resolved]  Tata Photon Plus — Not disconnecting my connection

Tata Photon+ — disconnect the connection

sir,
kindly disconnect the connection, because authoriser say to us use this one month free after one month automaticaly it will disconnect. there for we use but after one month connection will not cut but this month bill 561/- we going to paid after this month bill is come we will not respond
thankyou

I want to recharge my tataphoton+ how
my no.[protected]

Tata Photon+ — disconnecting connecting

My name is jeevan kumar. i am living in goregaon est mumbai.
on 26 July 2011 i purchase a TATA photon+ broadband connection from TATA croma center Oberio mall goregaon mumbai.
as per the requirment i fill the form and submit the photocopy of my passport with passport size photo for id and resi proof.
but after few day means 3,4 days they disconnect my connection on the ground that they dint receive the documents.
i call to TATA croma customer care they told me that your connection will be activated within two day.
after that i call to croma and tata photon+ customer care then they told me u have to submit your documents again.i went again to croma center and again i submit all documents..after waiting two days i call to croma then they told me that u have to submit red background photo otherwise your connection will not be activated.
i again went to croma and submit my red background photo but still my broadband connection is not activated.
i am working with polaris soft.they giving me salary for work not for these type of work,bcz of that my work effected so much and i paid money for phone calls and taxi fare.
please let me know who is responsible for that and who will pay my inconvenience cost.

please let me on my email id [protected]@gmail.com
or contact on [protected].

it is good complain.

Tata Photon — WRONG BILL AND CONNECTION DISCONNECT

I am having a tata photon which is having really bad servise as they have disconected my conetion without any information as i have made my payment as well as i have no due and i called to the customer care regarding the same then they were abusing as well as shouting on customer they are saying you can complaint about me as said by Riya Sharma form this no[protected] i have complaint the same to the nodel officer as not received any reply from last 10Days i have lost my 05 lac arround due to disconection of my conection as they have sent a wrong bill as well as disconect.

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Tata Photon + — no connection still

the tata photon are very slow in providing connection even though the payment has been done well in advance......making a fool

Dear Mr. Sudeep,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details CAF application form, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

Tata Photon — Speed Issue and Disconnection

Hi,

I had purchase Tata Photon for 1200 Rs a year back and the sales person said my area had excellent connectivity. My plan was 750 ( with 3 MBPS for first 5GB and then 512 KBPS after that unlimited). For first few days, though the usage was below 5GB, speed always used to be around 150 KBPS. Sometimes the net would simply not load the page though usage was below 5GB. I had raised complaints many times, but the Engineer would come say my area has high traffic and so they would see what can be done.

After 2/3 months, the issue was not sorted and I was paying the bills regularly. Then they said that the as area has high traffic, they would not be able to guarantee the speed. Which means I had to close the connection. To close the connection I had to pay the remaining bill. However this means I lose my 1200 for the device, for 4/5 months, I am paying for 3MBPS and not even able to browse at times and still need to pay the bill. I told the call center that they should settle the payment against the 1200 I paid for the device and take the device back. They said that is not possible and I have to settle the bill.

So this complete cheating form Tata Photon part - first they say we would give you the best speed and service, after 4/5 months they can not sort out the issue and due to their speed problem I have to close the connection. So the total loss I had to bear 1200 + 4/5 months with low speed = around 2/3 K. So I defaulted on their payment and have not been using the device.

Now they said they are raising a legal complaint. Now I want to know, if I can raise a complaint against them - "Failing to fulfil the promise of good service and reclaim the amount".

Thanks,
Kirti

Tata Photon Plus — no not disconnected

I have call to customer care for three times to disconnect a no. which was misplaced. The no is [protected] .i request them to disconnect the no. immediately. but it is not disconnected till now.
please tell me who is responsible for payments and misuse?
regards
Alka Bhutani
[protected]

Dear Kirti,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hello,
As per the discuss with the TATA customer care for the no. [protected] ‏(My TATA connection no.) they are not ready to disconnect my connection from past 2- 3 months that's why I have to pay the rental money every month and they are forcing me to use otherwise they will send me the legal notice against the outstanding bill amount pls provide me the solution and take the legal action against them.

These are the details of the TATA associates:-

Sandeep Kesri ([protected]@kantechsolutions.co.in);
Abhay Kumar ([protected]@kantechsolutions.co.in)
[protected]@kantechsolutions.co.in

Contact no.
[protected]



Pls provide me the solution ASAP.

Thanks
Ankit
Mob. [protected]