[Resolved]  TATA Retail / Croma — Extended Warranty on AC

Address:

Mumbai City, Maharashtra

Sir

This is regarding an Electrolux AC purchased under the croma 2 year extended warranty scheme

Since 1 month we have been chasing customer-support to rectify gas leakage issue on our AC, however there has been no resolution to this. They have sent a guy aged 18-20 years 5 times to check the problem despite o[censored]s requesting for some senior technician to be sent to look into this. The surprising thing is that the technician calls & comes as late as 8.30 pm in the evening. Each time we have called the customer support center there has been no responsible person to take ownership of the problem. Despite of the warranty letter mentioning that carry-out charges are covered under warranty their senior staff Mr.Vijay argues that we have to bear the cost of transporting the AC to the workshop and as such have been very rude in their response. Each time a different person, I presume from the call center, assures that the problem will be solved but never gets back

If this is the service that a TATA company provides given its stature it shows hown downgraded the after-sales service market is. If anybody from TATA or Croma is reading this I request you to employ more responsible people as selling is easy but maintaining a customer-relationship is not and if this is the way your customer support staff speaks with its clients then you are going to lose valued customers

If someone has the courage to take responsibility please call me on [protected]
Complain No: 24465/ 23256
Invoice No:[protected]

Neeraj Mahidhar