[Resolved] Tata Sky — Bad Quality of DD Gujarati Channel

AshwinKPatel

from Hyderabad, Telangana

Address:

Ahmedabad, Gujarat

Hello Sir,

I am a TataSky DTH Subscriber since last 4/5 years. Since last 10/12 months, TataSky unilaterally decided to provide DD Gujarati under Active Doordarshan. Under Active Doordarshan, this DD Gujarati is apperaing in cramped screen size which is not at all comfortable. Previously the same was appearing in full screen channel.

Look at the philosophy of Tata for Gujarati Customer ! The regional language channel of DD is appearing in cramped screen size whereas DD Bangla, DD Urdu etc are appaering on full screen !!

I have taken up the matter with TataSky several times in one year with my mails marked to even Secretary of TRAI. But the results are not there unfortunately.

I understand that as per TRAI, it is mandatory for DTH Service Providers to provide all DD channels free of cost. But after paying handsome subscription, I am being deprived to get DD Gujarati in its original quality for enjoying view.

I solmnly request you to takeup the matter at appropriate level

Ashwin Patel
TataSky Subscriber No:[protected]
Ahmedabad

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Manoj Kumar Jaiswal

from Pune, Maharashtra

TATA SKY / DTH — Poor Resolution for past few months

Date : 21/11/10

Respected Sir/Madam,

I am a Tata Sky DTH Subscriber for last 3 Years. My Subscriber Id. is [protected].

I had taken this connection while I was posted in Delhi.Six months back I got transferred to Patna. Since then, I am facing a lot of problem with my TATA SKY-DTH connection. I am a regular viewer of Star Plas & Colours channel. But, these channels are not working properly on my TV. There is problem on a regular interval. The picture quality & sound are not clear.

I have complained to TATA SKY Helpline several times. But, they are unable to resolve the issue. Everytime I call, they make some excuse or the other. Since they were not able to resolve my problem permanently, I requested them to take back their Digicom and return back my money. But, they refused to do so. I am unable to understand this...Why should I suffer for the problem which the company is not able to resolve. I took the digicom for my entertainment and not to suffer like this.

After several round of harrassment, I am highly disturbed and tired.

I am unable to carry on with this any further. It is a mental torture for me. I want TATA SKY to return my money and take back their digicom.

As a last resort, I had no choice but to make a plea to the consmer forum to help me come out of this situation.

Request you to kindly help.

Thanking you,

Sincerely,

Manoj Jaiswal

301, Sai Harmony
Alpana Market
Opp : Country Club
Patliputra
Patna - 800013

Ph : [protected]