[Resolved]  Tata Sky — Service Disconnection

Tata Sky will take your money in a second, but when it comes to canceling the service and refunding the balance, you could run pillar to post for days. Every service official in their call center is programmed to apologise for their mistakes or wrong information but would keep asking you to call again, or write again, or worse that they will follow up but never do making you wait and waste days altogether of your valuable time. It has happened to me just now. Two days prior to the expiry of my subscription, I logged in to my account on their website tatasky.com, and found out that my recharge amount for next six months was Rs. 3800. Accordingly I went ahead and made an online payment. Next day their rep called and admitted that the website has been carrying wrong information since 1st March and the actual price is Rs. 4090. I gave them two options: Either honour their committed price of Rs. 3800, or cancel my account. This is before the expiry date. For the past three days, not only are they not cancelling my account, but are charging me on a daily basis at a hefty monthly rate of Rs. 1134. Is this fair or ethical? I have started writing in various forums including Consumer forums to let everyone know how in India big companies arm-twist small consumers like me to cough up more money and post unauthorised charges to their accounts. Shame on Tata people.
(P.S. They have today updated their website to reflect the new charges.)