[Resolved]  Tata Sky — Subscriber ID [protected]

As per the TATA Sky's scheme prevailing in the month of September 2008, on 30th September 2008, i subscribed for Basic Super Saver Annual Package by paying Rs.2600/-.

The Scheme was "PAY 10 months subscription and get/enjoy 12 MONTH'S view package". Suddely, today I have been told that my subscription towards Basic Super Saver Annual Package is expired and I need to recharge it for further viewing.As per the Scheme my package should expired in the month of September 2009 - as scheme was effected from October 2008. Prior to subscribing to Basic Super Saver Annual Package i was getting monthly account statement from TATA SKY on my e-mail id [protected]@indiatimes.com. Ever since I subscribed above package, effective October 2008 I have not received any statement from TATA SKY.
This is a shocking to me and therefore I feel that TATA SKY has cheated me. How can my subscription gets over in the month of April 2009 only when i subscribed for full year effective October 2008. When I called customer care [protected] on 27th April 09 at 10.15 p.m. i got irritating answers from attendant namely Ms.More. She was just giving hanky/panky answers to my querries. I have two querries:-
1) How can my subscription gets over when I paid for 12 months subscription?
2) Why TATA Sky has stopped send monthly account statement on my e-mail id (which they were sending regularly till 9th October 08. Last statement received on 9.10.08

Regards,

Dilip Khanolakr