[Resolved] Tata Sky — Installation not possible, but not refunding money

[Resolved] Tata Sky — Installation not possible, but not refunding money

D dr.umasheth from Mumbai, Maharashtra

ID no. [protected]: I ordered the connection online on[protected], and paid for it. The digicomp was delivered on[protected], but installation was not feasible as my flat is on the 3rd floor of a 16-storey building and there is no window/verandah facing south-east for placing the dish antenna, as required, for proper reception of signals. Placing the dish antenna on the terrace was not feasible as the cable required was very long which I was told would weaken the signals. I was assured that the digicomp would be taken back and I would get the refund, but to-date (almost two months later), nothing has happened. I have called the call centre, I have spoken to the Team Leader, Mr. Santosh Gupta, several times and he has also assured me that I will get the refund. In fact, Mr. Gupta told me on August 21st that the Mumbai area manager, Mr. Prashant Sangam has sent an e-mail to the company's head office in Bangalore and that I should get a refund in 4 days' time. Now he is not even answering my 'phone calls. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Uma Sheth

from Mumbai, Maharashtra

Further to my complaint posted on[protected], TataSky has refunded the entire amount paid by me, and they have assured me that the digicomp will be collected shortly.

I withdraw my complaint fully.

drbeenaagarwala

from New Delhi, Delhi

Tata Sky — not refunding money

InMay;2011 we paid money by credit card 1199Rs for set up box second connection. At night only we paid money by credit card & very next morning we got coupon of 4000Rs from LG tv dealer for HDset up box & 3months subscription.Iimmediately informed tata sky & told them to use that 1199 for making second connection subscription for one year inplace of three months but they said we will return that money in your account & you deposit 1500 Rs extra.I got recharged that amount on 4th June.Then they did it for one year.When they came for install second setup box that time also i confirmed for about my 1199Rs & the person(Mr Chawla) who came to install also talked to tata sky people before taking that coupon.Since then uptin number of times i rang them up but every time 1st they will say there is no such complaint now i will note your complaint & account people will talk to you but neither they are talking or returning money.

Tata Sky are not having any local number for Delhi every time we have to spend lot of money for talking to them.This should also be corrected.