[Resolved] Tata Sky — Lousy Service; Non Responsive Customer Care | |
Tata Sky Subscriber ID: [protected] Digicomp No:[protected] DigiCard No:[protected] My Tata Sky connection has not been working for the past 4 days. I tried to contact customer care numerous times. However there was no response whatsoever. Whenever I call the customer care number, And press the option to report a technical fault; I’m put on hold indefinitely. I have waited for 30 minutes each time to talk to a customer care associate and finally had to hang up in frustration. I’m unable to receive even a single channel on my Tata Sky connection. Whenever, I try to access a channel, I receive a message that says “Please contact Customer Care if you want to view this Channel”. Now this message is repeated for all the channels. As a result of which I have been unable to view even a single channel for the past few days. Tata Sky’s Customer Care service (or the lack of it) leaves much to be desired. I’m appalled by the lack of basic courtesy that Tata Sky has shown towards a Customer. I can't get in touch with them online either. I'm stuck with this pathetic service and I don't know how to get rid of it!! I wonder what the procedure is to return/cancel the subscription. The horrors of Tata Sky!! Stay far, far away from this one. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Difficult attitude by TATA Sky, am disappointed with the TAta company for such callous attitude. Is there a way conversion to Big TV possible with the same equipment, because once u have the equipment from a DTH u are stuck for life and the DTH knows.
Also is there a service guideline by the TRAI on this subject.
Is there a customer care mail id at TATA sky, if someone has it pls mail it to [protected]@yahoo.com.
Am sure the senior managment at TATA sky would be more responsive to a customer.
Regards
Manish
Also is there a service guideline by the TRAI on this subject.
Is there a customer care mail id at TATA sky, if someone has it pls mail it to [protected]@yahoo.com.
Am sure the senior managment at TATA sky would be more responsive to a customer.
Regards
Manish
Difficult attitude by TATA Sky, am disappointed with the TAta company for such callous attitude. Is there a way conversion to Big TV possible with the same equipment, because once u have the equipment from a DTH u are stuck for life and the DTH knows.
Also is there a service guideline by the TRAI on this subject.
Is there a customer care mail id at TATA sky, if someone has it pls mail it to [protected]@yahoo.com.
Am sure the senior managment at TATA sky would be more responsive to a customer.
Regards
Manish
Also is there a service guideline by the TRAI on this subject.
Is there a customer care mail id at TATA sky, if someone has it pls mail it to [protected]@yahoo.com.
Am sure the senior managment at TATA sky would be more responsive to a customer.
Regards
Manish
ID No. [protected]
Dg Co.[protected]
From last 2 months we are finding disturbance in vewing picture quality. We had mail regarding this problem to Tata Sky. In response they had given a mail there would be service charge of Rs.350/- will be charged. But we denied to pay service charge to stating that we had not received a single service after having connection and request to give service free of cost.
In response to our second mail engineer had visit to us and changed the found a problem in set of Box and changed it. He told us company has giving you service on free of cost and it extending 1 year warranty period for the same as per instructed by Bangalore HO. He had taken a sign on a form for service provided on that we clearly stated service is free of cost and charge is not applicable.
Now we came to know that service charge has been debited to our a/c and we received a massage if a/c has not been recharge today itself the net work would be disconnected.
I had send one mail today morning.
Awating for your positive and satisfactory action for the same.
Thanks,
Sharadkumar V Hiremath
Dg Co.[protected]
From last 2 months we are finding disturbance in vewing picture quality. We had mail regarding this problem to Tata Sky. In response they had given a mail there would be service charge of Rs.350/- will be charged. But we denied to pay service charge to stating that we had not received a single service after having connection and request to give service free of cost.
In response to our second mail engineer had visit to us and changed the found a problem in set of Box and changed it. He told us company has giving you service on free of cost and it extending 1 year warranty period for the same as per instructed by Bangalore HO. He had taken a sign on a form for service provided on that we clearly stated service is free of cost and charge is not applicable.
Now we came to know that service charge has been debited to our a/c and we received a massage if a/c has not been recharge today itself the net work would be disconnected.
I had send one mail today morning.
Awating for your positive and satisfactory action for the same.
Thanks,
Sharadkumar V Hiremath
I disagree with you since its considering their customer service.. tata has been known for their customer care and if you do read properly you will know they have the best CC compared to any other DTH guys.
I am facing similar problem for last 3 days. After pleading with customer service, I'm told that I've to wait for two more days.Only God knows for how many more days i've to suffer without TV.
PKPAL ( customer ID:[protected])
PKPAL ( customer ID:[protected])
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My tata sky is not working since 4 days and customer care is not responding as in your mail.
Dont know what to do for this