[Resolved]  Tata Sky — TATA SKY-Pathetic Service from TATA SKY.Service not provided after full payment for an entire year

Address:

Chennai, Tamil Nadu

I called TATASKY customer care on Dec 1 and booked a brand new installation,subcription for an entire year.The total amount was INR.4274 and i paid on the call using my CITIBANK Credit card.I told them that i needed the installation done by saturday(4/12). The subcriber ID is [protected] and the order no as 1-[protected].

I have called TATASKY everyday since then and till now I have not even received a DTH box.All my calls to the customer care have been wasted efforts with me spending @least 30 mins each time.On every occasion I have been asked to hold on and wait for 24 hours more. I spoke to around 3 supervisors named Ravikiran,Ronald and Asif .Each one promised to get back to me within 2 hrs but no one called back.

It is 7th December today(7 days after my original booking and the 5th working day) and so far no action has been taken.All my calls have gone unheeded with the agents and the call centre supervisors feeding me empty promises and false assurances. Nearly 7 times the supervisors promised to check and call me back,but only once did they call back to tell me that it would take another 24 hrs.When i threatened cancellation,they requested me to wait. The engineer called me only yesterday morning and told me he would not come as it was raining. When I asked him why they never turned up earlier,there was no response.

Its been a totally ridiculous experience for me and I am appalled at the pathetic level of service and consumer service provided by so the called TATA brand.I am ashamed to say that this is the state of one of the most preferred brands of independent India and there is no accountability associated with the TATASKY team . Except for selling the product,they care nothing else about catering to the sale or providing the paid for service ,leave alone within time!If nothing is being done before EOD,i will cancel my subsription and installation booking. TATASKY is a brand to be avoided...BEWARE!