[Resolved] Tata Sky — Taking customers for a ride | |||
Sub ID - [protected] ( R Krishnan) : I felt great to receive the letter attcahed from Mr Vikram Mehra Chief marketing Officer Tata SKY ( No phone number or address for correspondence given though!!). The thrill lasted for just a few minutes until I relaised that I have actually been cheated. I went into internet and saw all that mentioned as special privileges to me as member of "TATA SKY PREMIUM CLUB" is all absolute non-sense as the entire world has the same offer and its just that it was a a clear con job !! not with standing all these, I placed the order for the Tata Sky DTH box last saturday ( i.e. 19 Fen 2011 and paid the full amount thro' credit card. I was promised delivery in 48 hours and until this point of time ( Sat 26 Feb[protected] hours) the box is yet to be supplied / installed. I have made at least 12 calls to the call center and have even spoken to the so called supervisors too. I have screamed and shouted on their most indifferent and even in-human attaitude by not calling back despite assurances that it will be done positively etc. At last, I nailed one supervisor by name ( Manish kumar) and to be honest he was the only person who at least cared to listen to an irrate customer and called back - although his assurance of supply by the evening of Friday, 25 feb also was a fiction!! Moral of the story - Tata Sky - pl follow Tata Group ethics and do not take customers' time as freely available and yours as rare. I am MOST Disappointed - is a clear under statement. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Hi Krishnan,
ID: [protected]
Exactly the same experience in Mumbai. I also placed my order on 19th Feb and was promised installation in 72 hours. I specifically asked the executive whether that includes the time required for an engineer to survey the home and plan the wiring etc and he confirmed the same. Yet, I received a call for installation appointment only after 4 days and twice they never turned up the agreed time. Now when they finally landed up yesterday, they said they need an electrician to be present during installation - something they NEVER mentioned earlier. Of course, the electrician is my pet dog who would appear at the snap of my fingers!!
And today they came again and after two days concluded that they cannot give me Tata Sky AND my original cable connection (at different points in the house, not in the same points) through my current wiring (something I had asked from the beginning) and I would have to do fresh wiring. So they expect me to use Tata Sky in ALL my rooms in my house!!!
I have decided to cancel my subscription. Calls to call center are another story - thrice I have been put on hold for over 10 minutes and then the phone is disconnected. As usual, the staff has NO CLUE about anything, they are only data entry operators and can take requests.
ID: [protected]
Exactly the same experience in Mumbai. I also placed my order on 19th Feb and was promised installation in 72 hours. I specifically asked the executive whether that includes the time required for an engineer to survey the home and plan the wiring etc and he confirmed the same. Yet, I received a call for installation appointment only after 4 days and twice they never turned up the agreed time. Now when they finally landed up yesterday, they said they need an electrician to be present during installation - something they NEVER mentioned earlier. Of course, the electrician is my pet dog who would appear at the snap of my fingers!!
And today they came again and after two days concluded that they cannot give me Tata Sky AND my original cable connection (at different points in the house, not in the same points) through my current wiring (something I had asked from the beginning) and I would have to do fresh wiring. So they expect me to use Tata Sky in ALL my rooms in my house!!!
I have decided to cancel my subscription. Calls to call center are another story - thrice I have been put on hold for over 10 minutes and then the phone is disconnected. As usual, the staff has NO CLUE about anything, they are only data entry operators and can take requests.
Dear Sir/madam,
Greetings of the day!
I am frustrated consumer but loyal to your worst customer service.
My customer ID is [protected]
my complain number: 1-[protected]
Complain date: 19th Aug 2011
Your engineer came on 23th of aug 2011 and took my setup box.
Till now waiting for my setup box. I got a sms that the complaint is closed and I am happy with your service.
This is a cheating you are doing to your customer. I can put a consumer case against you.
This is the image of actual TATA brand you are creating ... Its .
I will never think of buy any tata product in my life . you will be wipe out one day if you provide this type of service to your customer.
Wake up...
Join ANNA hazzare for a lesson
--
Thanks & Regards,
Kamala Kanta Sahoo
+91-[protected]
Greetings of the day!
I am frustrated consumer but loyal to your worst customer service.
My customer ID is [protected]
my complain number: 1-[protected]
Complain date: 19th Aug 2011
Your engineer came on 23th of aug 2011 and took my setup box.
Till now waiting for my setup box. I got a sms that the complaint is closed and I am happy with your service.
This is a cheating you are doing to your customer. I can put a consumer case against you.
This is the image of actual TATA brand you are creating ... Its .
I will never think of buy any tata product in my life . you will be wipe out one day if you provide this type of service to your customer.
Wake up...
Join ANNA hazzare for a lesson
--
Thanks & Regards,
Kamala Kanta Sahoo
+91-[protected]
My tata sky ID is[protected].
We have taken the tata sky connection from past two years, but to our disguise this is the 4th set up box we have changed.
They are providing the used setup box without sealed packet which was used before and repaired. To our surprised they are aslo chargind us for the replacement of set upbos along with the service tax.
When called the customer care there is nobody to answer our query and the call is kept for hold for more than half an hour.
They are also using the wrong benefits of the recharge amount. They deduct the amount from our balance without information or prior intimation but when we call the customer care for the information about the deduction they give variable answers.
So friends beware of this cheating done by the TATA SKY. Please check before going for this services as I have the experince of this torture. Only Amir Khan is the celebrity and the name TATA but not the srvices.
Mayank Kumar
We have taken the tata sky connection from past two years, but to our disguise this is the 4th set up box we have changed.
They are providing the used setup box without sealed packet which was used before and repaired. To our surprised they are aslo chargind us for the replacement of set upbos along with the service tax.
When called the customer care there is nobody to answer our query and the call is kept for hold for more than half an hour.
They are also using the wrong benefits of the recharge amount. They deduct the amount from our balance without information or prior intimation but when we call the customer care for the information about the deduction they give variable answers.
So friends beware of this cheating done by the TATA SKY. Please check before going for this services as I have the experince of this torture. Only Amir Khan is the celebrity and the name TATA but not the srvices.
Mayank Kumar
yes i do agree as a premium club member i have also been cheated.
they are never giving any sort of communication to the customer even to the premium category.
i[censored] have bal in your account they just want to debit by hook or by crook..
i[censored] ask for reason..they cant say anything ..."sir i have logded the complain we will see... that' it...
this needs speacial attention to the topmost who are sleeping still ...
anupam
[protected]
chenai
they are never giving any sort of communication to the customer even to the premium category.
i[censored] have bal in your account they just want to debit by hook or by crook..
i[censored] ask for reason..they cant say anything ..."sir i have logded the complain we will see... that' it...
this needs speacial attention to the topmost who are sleeping still ...
anupam
[protected]
chenai
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Tata Sky — Taking customers for ride
Tata stands for double trust or I should say it use to stand for that... It seems that Tata has also started taking people for ride. Ratan Tata claims that the company is for people of India and for that we introduced people car but that philosophy doesn't go well with the services from Tata Photon and Tata Sky.I got activated a sports bonanza pack app.9-10 months back and paid 1350 in advance and was using a recharge plan of 240. I recharged my plan 2 days back but could not see the option of 240 for that got a 220+movies plan activated but to my horror, they deactivated my sports plan when the cricket world cup is around the corner. They want me now to either shel out app. 200 per month or buy the same plan for 1750.
After long discussions they agreed to reverse Rs. 26 which they believe is the balance for almost 2 months (not sure how that did this calculation) which anyways does not even match the amount that I would have spend on phone.... All in all, I have been taken for a ride and they are not ready to take any corrective action either... If they keep doing it, they will soon end up lossing a lot of customers and the numrero uno position around trust that they have built for so long...