[Resolved] Tata Sky — Cheating | |||
My Tata Sky Subscriber ID is [protected] I have paid for an annual package on Jan 29,2011 along with two multi room TV connection for an amount of Rs 9800/- through my credit card. This payment was taken twice and reversed once on the same day. For the past two days the message flashing on my TV says I have to recharge my account. I was puzzled as I have paid for the entire year and it is valid till Jan of 2012. Subsequently I get an SMS asking me to recharge my account. I called helpline asking why I had to pay again when I have paid for the whole year. I also sent a complaint by email. Surprisingly I get an answer from your customer care saying that the amount has been reversed on April 29th and that unless I recharge I will not be able to view TataSky. I told them that I have not asked for any reversal and why did such a thing happen. They have no answer to that. I checked up with my bank just in case the reversal had happened. But my bank has confirmed that there is no such reversal. Once again I spoke to your customer care only to be told according to your system there is a reversal and that I will not be able to continue viewing the channel. From May 2nd except for the basic package I am not able to view the full pack for which I have paid. Customer care office is not giving me the reversal reason nor the details. I am constrained to go in for legal action for this kind of a callous and unreasonable behaviour which tantamounts to cheating. Now we have got one more SMS that the entire viewing is going to be cut. I am attaching a picture of the SMS for your doing the needful. My TataSky has been deactivated now. A.V. Bhaskar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
i was told wrong charges for active vedic maths...i activated the channel...now i am trying to drop that channel from last five days...aftet five i ws able to contact a rep..he told me that u cannt drop the service becoz its having lock in period which was not told to me before...i think u r creating money by cheating...drop my channel nd give back my money...other wise i ll drop ur tatasky nd give wide publicity on social sites...bcoz i am fed up now
. As per your advertisement for daily recharge of Rs. 8/- we tried to search recharge of rs. 8/- in local dealer at Sanpada Navi Mumbai 400705. But the same was not available. But he suggested me to buy for 100/- and to inform you to cut amount of Rs. 8/- from the amount. On his suggestion Yesterday, I had recharged TATA sky of Rs. 100/- through local Tatasky dealer as I wanted to do the recharge only for one day of Rs. 8/- Remaining balance I wanted to use for another day whenever I want to use the TV. But without my knowledge you have used whole amount till 7 June 2015.
For which I called also to Tatasky help line but they said whenever you recharge amount they have right to use the amount as tatasky wants not me. How can you use my amount without my permission/instruction for what purpose I want to use. I may require the same to watch any movie also. The example given by the helpline executive were very funny. He do not know to talk also. He cut the phone before I complete talking.
For this cheating I can drag you to consumer court for not making availability of Rs. 8 recharge at stores and using my recharge money arbitrarily without my permission. You have intimated me that received you recharge did not asked me for what purpose I did the recharge. Please deduct Rs. 8 from 100 and keep the balance for my future use. Else definitely I am going to file a complaint to consumer court on account of cheating.
my tatasky no. [protected]
tele no. [protected]
For which I called also to Tatasky help line but they said whenever you recharge amount they have right to use the amount as tatasky wants not me. How can you use my amount without my permission/instruction for what purpose I want to use. I may require the same to watch any movie also. The example given by the helpline executive were very funny. He do not know to talk also. He cut the phone before I complete talking.
For this cheating I can drag you to consumer court for not making availability of Rs. 8 recharge at stores and using my recharge money arbitrarily without my permission. You have intimated me that received you recharge did not asked me for what purpose I did the recharge. Please deduct Rs. 8 from 100 and keep the balance for my future use. Else definitely I am going to file a complaint to consumer court on account of cheating.
my tatasky no. [protected]
tele no. [protected]
4
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A COMPLAINT REGARDING SERVICES OF TATASKY.
I WORK IN INDIAN NAVY AND WAS AWAY FROM LAND FOR LAST THREE MONTHS. ON
20 APR WHEN I WAS IN NETWORK AND CHECKED MY TATASKY ACCOUNT, I FOUND THAT TWO
SERVICES I.E. “ACTIVE FUN LEARN” AND “ACTIVE ENGLISH” ARE ACTIVATED IN MY
ACCOUNT FORM 19 MAR 14. WHEN I ASKED CUSTOMER CARE THAT WITH WHOSE REQUEST THEY
HAVE STARTED THIS SERVICE, THE TATASKY CUSTOMER CARE REP UNABLE TO PROVIDE THE
INFORMATION AND WHEN I ASKED FOR THE DEACTIVATION OF THE ABOVE SAID ACTIVE
SERVICES I WAS TOLD THAT THE SERVICES WILL BE STOPPED ONLY AFTER 365 DAYS.
SINCE 19 MAR 14 MONEY IS DEDUCTING ON DAILY BASIS FOR THOSE TWO SERVICES.
BECAUSE THE TATASKY ACCOUNT IS ON MY NAME FOLLOWING IS REQUESTED:
(a) IN MY ABSENCE WHO HAS REQUESTED TATASKY FOR
ACTIVATING SUCH SERVICES.
(b) IN MY ABSENCE WHO HAS PERMITTED TATASKY FOR ACTIVATING SUCH SERVICES.
(c) PROVIDE ME THE MODE OF REQUEST FROM MY SIDE FOR ACTIVATING THE SERVICES.
(d) PROVIDE ME THE PROOF OF REQUEST FROM MY SIDE.
(e) REFUND OF MONEY TILL TO DATE SINCE THE ACTIVE SERVICES IS STARTED
I[censored]NABLE TO PROVED THE ABOVE MENTIONED THAN IT IS CASE OF FRAUD AND IS LIABLE FOR
DISCIPLINARY ACTION.
QUESTION TO TATASKY HIGHER AUTHORITIES :-
ARE THEY AWARE OF SUCH FRAUD ACTIVITIES IS HAPPENING.
IS THIS THE WAY TO EARN MONEY
IS YOUR COMPANY FOLLOWING ANY RULES AND REGULATIONS