Comments
I think you should just call their toll-free number and talk to them personally. They will sort it out for you.
Tata Sky — DEFICIENCY IN SERVICE
I am a TATA SKY customer. My cust. id is [protected]. My set top box is in guarantee period. It is not working since 30th Aug.2011. I made a complaint to the customer care on the same day. The reference no. of the complaint is 1-[protected]. But after 5 days they have not taken any action in this respect. I am unable to view the programmes. Every time when I call them they said that there is no available set top box and it will be provided when it will available. Now I am disappointed at this attitude of the company towards the customer. And is also very offensive that they are charging rs.6 daily from my account.Therefore I request you to take action on my matter so that I may view my fav. T.V. Programmes.
Thanking You.
You can address your complaint to tata sky’s official handle @tatasky. They will check and try fixing this technical glitch. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and fix the issue.
Dear sir,
Am using Tata sky for the last several years. I also have three TV connections. The service over the last one month is very bad.The Reception is totally blanked out from last three days. The helpline nos are always engaged and no response.
The services of Tata sky is hopeless but they charge the customers even without the TV signals.
Now am seriously thinking of sekecting some other DTH.
Regards,
Vinay bhushan
[protected]
Am using Tata sky for the last several years. I also have three TV connections. The service over the last one month is very bad.The Reception is totally blanked out from last three days. The helpline nos are always engaged and no response.
The services of Tata sky is hopeless but they charge the customers even without the TV signals.
Now am seriously thinking of sekecting some other DTH.
Regards,
Vinay bhushan
[protected]
I want to bring to your kind notice the extreme trouble I have undergone due to your delayed and unprivileged service and the negligent and irresponsive attitude and act of your staff which has created great deal of hardships to me .
On MARCH 22 2007 I had purchased your DTH service TATA SKY from Vijay electronics, 4 Jayanti Market Jaipur IN Rs. 3700. suscribed ID is [protected] From the day of purchase to April 2015 I not have to face a single problame with the Digicomp Box . After that you upgrade your DTH Sercice and most of channel my not support because of my Digicomp Box is MPGV 2 .
After that my digicomp box is replace by your end from MPGV 2 To into MPGV 4 . But on second day this box not working properly then I rase complane to your tata sky associates and your engenior visit to my home and again change it with an old and repair box and I told to him why you are change this old box replace it with new box but he sad we cant change a new digicomp box here.
But again after 3 or 4 days this Digicomp box had a power failure and I again rase complain to your tata sky associats and on second day your engenior come with old repair box and this time I refuse to replace it and request to replace it with new digicomp box and he told me that talk to your tata sky associats . Then I arround 5 time make call to your tata sky associats seniour department and then your assiciats ( MR. Sumit Patil and Miss. Niketa ) tell me that we will arrange a new box for you but still now one come to me and change my box and from last almost 15 days I cant watch your DTH service.
As a consequence of your deficient service and the repeated incompetency displayed by your employed, I have suffered undue hardship and mental frustration.
* I would like to emphasize that :
- You have been grossly negligent and unprofessionrl I your approach
- I have undergone a lot of extreme stress and mental agony because of your deficient service.
Given the above sequence of events, I request you to refund the entire amount which I have towards the purchase of said TATA SKY DTH Service. Which is 3700 + 1800
I addition, I request you to compensate me with an amount of Rs. 3000/- for the extreme stress and mental agony you have caused to me.
In case you fail to act on this latter within 15 days from the date of this letter, I would be forced to;
- Ask my lawyers to file a comsumer complain against you for gross negligence, and deficient service, as well as additional compensation for the mental agony and legal costs;
- Ask my lawyers to consider the filing of a civil suit against your organistation;
- Start a sustained online compaign spreading the word about the appalling level of services that I have received from you; and
- Issue press releases online and in the print media.
I hope that I do not have take these steps and look forward to an amicable resolution of these issue.
Warm regards
SANJAY CHOUDHARY
H.No. 243, 1st Floor West Side
Near Sonu Ki Jim
Sultanpur Colony
New Delhi, 110030
[protected]@gmail.com
[protected]
On MARCH 22 2007 I had purchased your DTH service TATA SKY from Vijay electronics, 4 Jayanti Market Jaipur IN Rs. 3700. suscribed ID is [protected] From the day of purchase to April 2015 I not have to face a single problame with the Digicomp Box . After that you upgrade your DTH Sercice and most of channel my not support because of my Digicomp Box is MPGV 2 .
After that my digicomp box is replace by your end from MPGV 2 To into MPGV 4 . But on second day this box not working properly then I rase complane to your tata sky associates and your engenior visit to my home and again change it with an old and repair box and I told to him why you are change this old box replace it with new box but he sad we cant change a new digicomp box here.
But again after 3 or 4 days this Digicomp box had a power failure and I again rase complain to your tata sky associats and on second day your engenior come with old repair box and this time I refuse to replace it and request to replace it with new digicomp box and he told me that talk to your tata sky associats . Then I arround 5 time make call to your tata sky associats seniour department and then your assiciats ( MR. Sumit Patil and Miss. Niketa ) tell me that we will arrange a new box for you but still now one come to me and change my box and from last almost 15 days I cant watch your DTH service.
As a consequence of your deficient service and the repeated incompetency displayed by your employed, I have suffered undue hardship and mental frustration.
* I would like to emphasize that :
- You have been grossly negligent and unprofessionrl I your approach
- I have undergone a lot of extreme stress and mental agony because of your deficient service.
Given the above sequence of events, I request you to refund the entire amount which I have towards the purchase of said TATA SKY DTH Service. Which is 3700 + 1800
I addition, I request you to compensate me with an amount of Rs. 3000/- for the extreme stress and mental agony you have caused to me.
In case you fail to act on this latter within 15 days from the date of this letter, I would be forced to;
- Ask my lawyers to file a comsumer complain against you for gross negligence, and deficient service, as well as additional compensation for the mental agony and legal costs;
- Ask my lawyers to consider the filing of a civil suit against your organistation;
- Start a sustained online compaign spreading the word about the appalling level of services that I have received from you; and
- Issue press releases online and in the print media.
I hope that I do not have take these steps and look forward to an amicable resolution of these issue.
Warm regards
SANJAY CHOUDHARY
H.No. 243, 1st Floor West Side
Near Sonu Ki Jim
Sultanpur Colony
New Delhi, 110030
[protected]@gmail.com
[protected]
My name is N V P SHARMA, HYDERABAD Subscriber No. [protected] Registered Mobile No. [protected]
I have two TV'S .one Plasma and another LED . I have two Set Top Boxes .One HD .
I am paying the tariff applicable for two T V"s . For more than one year only the L E D T V works continuously . The Plasma T V works only intermittently .
TATA SKY after sales team has never attended to the fault . I live in LODHA - CASA PARADISO gated community . It is unfortunate that we have no choice but to continue with TATA SKY, because of MRTP CARTEL between Lodha and TATA SkY . Can there be any remedy for our hardship?
N V P SHARMA
I have two TV'S .one Plasma and another LED . I have two Set Top Boxes .One HD .
I am paying the tariff applicable for two T V"s . For more than one year only the L E D T V works continuously . The Plasma T V works only intermittently .
TATA SKY after sales team has never attended to the fault . I live in LODHA - CASA PARADISO gated community . It is unfortunate that we have no choice but to continue with TATA SKY, because of MRTP CARTEL between Lodha and TATA SkY . Can there be any remedy for our hardship?
N V P SHARMA
Dear Sir,
On 19.09.2015, I deactivated some channels of my TATASKY programs, after that, my channels were not coming, i.e. All news channels, certain Hindi channels, all Sports channels and HD Programs, On TV DISPLAYS it shows "NO SIGNALS' YOUR SET TOP BOX IS NOT RECEIVING SIGNALS When called TATASKY customer care 19.09.2015 they said it will activate all programs by tommorow morning i.e. 20.09.2015. Till 24.09.2015 I waited but signals are not coming as stated above. When called TATASKY customer care 10.00 PM, they say that technician has to visit your place and charges are to be borne by me for the same. When asked why other channels are coming, then said you will not receive that channels also from tommorow morning, i.e. 25.09.2015. It is highly condemnable statement which is unfair trade practice of TATASKY OFFICIALS. IS IT THE WAY TO GENERATED MONEY BY TATASKY OFFICIALS BY DENTING THE CUSTOMERS.
On 19.09.2015, I deactivated some channels of my TATASKY programs, after that, my channels were not coming, i.e. All news channels, certain Hindi channels, all Sports channels and HD Programs, On TV DISPLAYS it shows "NO SIGNALS' YOUR SET TOP BOX IS NOT RECEIVING SIGNALS When called TATASKY customer care 19.09.2015 they said it will activate all programs by tommorow morning i.e. 20.09.2015. Till 24.09.2015 I waited but signals are not coming as stated above. When called TATASKY customer care 10.00 PM, they say that technician has to visit your place and charges are to be borne by me for the same. When asked why other channels are coming, then said you will not receive that channels also from tommorow morning, i.e. 25.09.2015. It is highly condemnable statement which is unfair trade practice of TATASKY OFFICIALS. IS IT THE WAY TO GENERATED MONEY BY TATASKY OFFICIALS BY DENTING THE CUSTOMERS.
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Tata Sky — Deficiency in service.
My tata sky set top box has been giving problems. it was replaced on 16/6/2009, but after 2-3 days it again started giving problems. now i had lodged a complaint for rectification on 30/6/2009, but the complaint has not been rectified till date.