[Resolved]  Tata Sky — DELAYS IN REFUND 1-[protected]

Address:

Delhi

ON THE 11TH MARCH 2013 WHEN I CALLED THE CUSTOMER CARE FOR ENQUIRING FOR A MULTI-TV CONNECTION, THE CUSTOMER CARE EXECUTIVE COERCED ME INTO MAKING AN ONLINE IVR PAYMENT OF RS.2599/- FOR AN HD SET TOP BOX WITHOUT VERIFYING IF I HAVE A HD TV. I DIDN’T WAN’T TO PAY ONLINE & WANTED TO RECHARGE MY ACCOUNT FROM WHICH THEY WOULD HAVE DEDUCTED THE PAYMENT, BUT STILL HE INSISTED THAT I PAY THROUGH IVR

THE ORDER WAS CANCELLED ON 12TH MARCH 2013 SINCE HD WASN’T COMPATIBLE TO MY TV. THEY ASSURED THAT I SHALL RECEIVE A CALL FROM THEIR “BACK END” AND THE AMOUNT WILL BE REFUNDED WITHIN 8 DAYS WHICH HAS NOT HAPPENED TILL DATE.
EVERY DAY I AM CALLING THEIR HELP LINE BUT THEY ARE JUST NOT DOING ANYTHING ACCEPT MAKING FALSE PROMISES THAT IT WILL HAPPEN BY THE 21ST AND NOW 29TH. THEY ARE ALSO NOT GIVING ANY DETAILS OF THEIR SUPERIORS FOR FURTHER ESCALATION.

THE COMPANY HAS NO RIGHT TO KEEP THE MONEY, THEY HAVE NO RESPONSIBLE PERSON WHO CAN ACTUALLY SOLVE THE PROBLEM.

I AND MY FAMILY ARE BEING HARASSED UNNECESSARILY JUST BECAUSE WE CHOSE THE TATA SKY SERVICE