[Resolved] Tata Sky — Too Much delay in installation | |||
I bought lg 32" lcd on 9th 0ct 2010. with tata sky dth free . Tata sky was comitted to instal the dth setup within 72 hours . but within 72 hours i didn't got any kind of call from their side instead i called them atleast 3 to 4 times meanwhile but i didn't any satisfactory answer.today that is fifth day of purchasing tata sky but even now they are telling that it will take 72 hours or minimum 48 hours . this is an act of misleading to customers & miss comittment at the time of selling . and it is a legal offence too . i will wait for your installation on today last then i have to complain against Tata Sky in consumer forum . All of the conversation between me and tata sky customer care executive are recorded by me for evidence of your carelessness. Vivek +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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I am totally agree with your problem. I have bought a Tata Sky connection from call centre on 06 October 2010. After buying the connection i was told that my hardware will arrive in 48 hours. The hardware arrived after 2 days before coming the Tata executive told me that if i can collect it from somewhere (what a cheap customer service). After collecting the hardware there was not a engineer nor call center gave me any call regarding installation. When i called in call center they told me that engineer scheduled installation for tomorrow by 10am to 12pm. I waited the all day for the engineer but no one came by. So i Called the call center and they told me to wait for today. If engineer did't turn up so i can take action. (For my Surprise one of my friend bought the connection from local electronic shop and it got installed in less then 3 hours) (maybe i made the wrong decision by buying from the Tata Sky Call center) So yesterday i cancelled the deal and ask them to refund my money for that they told me it will take at least 7 to 10 working days. So lets see how long it will take to get my money back.
And for your Kind Information Tata Sky call center is useless. They don't know anything in fact some of them even don't know how to use their system (Call center Software).
I don't know whether these people got any training before hitting the floor.
But what i know is that they are ruining the name of Tata's.
So Best of luck to Tata Sky
Name: Sunil Gautam
WO No.: 1-[protected]
Phone No.:91-[protected]