[Resolved]  Tata Sky DTH (Dealers) — Reporting of Malpractices and Unethical actions from the dealer

Address:

Bihar

Following is a copy of the happening of events on 23.03.10 and 26.03.10. still waiting an action from TATA SKY. Posted just to update and aware others regarding the same.



Email dated 25.03.2010
To,
Tata Sky Helpdesk

Sub: Reporting of Malpractices and Unethical actions from your following dealer:
Sanchar Telecom True Value Hub
Opp. PMCH, Ashok Rajpath
Patna 4
Dealer Code: BH 014 (as provided by them)


We had deposited a sum of Rs. 5530.00 with the above mentioned dealer against our Tata Sky I.D. [protected] for activation of Tata Sky Package under the Annual Mega Scheme regarding which we had a long talk with the customer care this morning and finally going in for this option. (Called at 10 am on[protected] and since there was a balance of -25.55, the total payment being 5500+30 to square off the negative balance).

The amount was deposited with them at 12 noon or rather the payment being made at that point of time. THEY HAVE FRAUDENTLY TRANSFERRED Rs. 3530.00 AND RETAINED THE BALANCE 2000.00 ON THIS PLEA THAT THIS 5530.00 IS NOT SENT IN ONE INSTALLMENT NAD WILL BE SNET SUBSEQUENTLY.

It will not be out of place to mention here that after depositing the money when we did not get any confirmation sms or message in the next 10 minutes, we called the aforesaid dealer atleast 10 times and we were given this plea that there was link failure. A fact which is to be ascertained and than finally when we were adamant on the transfer, they said it will be done soon and did a transfer of 3530.00 only against 5530.00.

This contention is totally wrong on their part and creating a bad image of TATA SKY and we request you to TERMINATE HIS AGENCY FOR SUCH MALPRACTICES BEING ADOPTED ON THE MAIN STREETS OF PATNA TOWN.

The second thing that we would like to bring to your notice is that before this incident we always used to get an electronic receipt for the amount transfer onto our Tata Sky account from the machine which is like a card swapping device.
This time they gave us a paper receipt or say a bill of their own showroom saying that you (TATA SKY) have changed onto this system which is equally good like the previous one. This was also a move from their end to dupe the customer.

Well the blatant truth is this that in order to recharge an account, a dealer himself has to have the sufficient balance. And they very cunningly and slyly took the amount, got their recharge done and in this mean time held us waiting for the confirmation with any lame excuse that they could come up with. This is something that you may also check up at your end by looking in their transaction record history.


You have just no idea of the amount of humiliation and discontent one feels after such an incident and as far as I am concerned, it was a very bitter experience for me rather pungent and stinging if the feelings are taken into consideration. And I can vouch that we are not the first ones to face such a sorry face.
These dealers represent Tata Sky and any action is directly a mirror image as to how Tata Sky would be in its working and this episode has done enough of bad advertising on your part amongst our circle as of now and many more to be informed.

Also the level of disgust on being cheated is such that we would definitely like to put on hold/ cease our association with Tata Sky from next year onwards (as the recharge is part done and part in process, I cannot withdraw it with immediate effect)

Such unscrupulous dealers should be scrapped away with immediate effect and if not then I may consider that the company might enjoy making many such dealers but on the same hand loses 10 customers simultaneously for the sake of 1 such dealer. And these days in an Era where the customer is well aware of the market, it is not irrelevant to say, once bitten twice shy.

We shall appreciate if immediate action is taken on the web world dealer and communicated to us.

Thanking You

Arun Kr. Gupta


Email dated 26.03.2010

This is in continuation to the email mentioned below, sent to you on 25.03.10.
I got a call this morning at round 11:00am from the number +[protected] and the caller addressing himself as an associate of TATA SKY. He then tried to clarify the issue/ happening of events yesterday by saying that the concerned dealer did not have electricity at his place because of which he issued a receipt of his showroom rather than the electronic receipt generated on a successful recharge. Secondly he also stated that the amount even though the amount (5530.00) recharged in full but in two installments might be because he did not have enough balance in his own account.

To this I replied:
1. Firstly I said that 'No electricity' being the reason, is an utter lie cause we have been there for over 60 years and we know the in and out around that place and I was not ready to buy this false claim. To this the agent on the phone said" Sir, I know he (dealer) is lying but then there is nothing that I can do".
What a shame! It’s a pity that this is how your people respond to and attends to customer complaints and knowing the facts already quoted in the email and acknowledged/ confirmed by your own employee/associate over the phone, there is just nothing that you guys have done. A real Disgrace to the customer Care Department of Tata Sky

2. Secondly he also quoted that there should have been no issues with the amount as subscribers can get a recharge upto Rs 50,000 done in one shot. To which i corrected him by informing that the maximum limit is only uptil 30,000 and not 50,000.
I mean what are you people trying to prove?? Asking such people to call up and rather than trying to solve the matter trying to mock about the entire situation as the person does not even know details of the organization that he is working for!
This is horrendous! Something that should immediately looked after with utmost urgency. When you say that you are aware of the actions of the dealers and you know that he is lying, simply portrays that TATA SKY itself gives shelter to these dealers who are a pro in such malpractices and are indeed unscrupulous. I have also requested the concerned agent /caller that if he can’t do anything in this regards (as he himsel[censored]sed this statement) then the case may be escalated to someone who can deal with it. Also I would also like to know, what actions have been taken on the dealer for such actions by TATA SKY as mentioned/ requested in my last email. Moreover the next time whosoever answers to this protest/complaint, should also kindly mention the name and designation along so that the anonymity is not there.
Moreover isn’t there any provision within TATA SKY to acknowledge the emails sent to their help line. This is the very first step that makes a customer assured that the case/ complaint has been registered-acknowledged and being worked upon. This is something that is being followed by the smallest of the organizations and ironically I have not yet received any acknowledgement from your end in paper so that a record could be maintained.

I have often read it in the papers and on the internet regarding Tata Sky suing up other DTH providers like AIRTEL the most for providing and portraying wrong image amongst the customers who may not be a subscriber of Airtel or may be a subscriber of any other service Provider. Now let me see what TATA SKY does in order to protect the interests/image of its very own subscriber who has been a victim of their very own unethical dealers.
Also just to make others aware of such happenings and considering protecting the rights of other such customers who may not have to face the embarrassment, a copy of the entire happening of events ( 25.03.2010 & 26.03.2010) is being forwarded to a Public Forum for Consumers

Hoping a response soon in this regards and that too in writing. Would appreciate if instead of calling me up, you email/mail what u wish to communicate or say in this regards.

Arun Kr. Gupta