[Resolved]  Tata Sky Dth Jaipur — Harrassment by Service engineer from Jhunjhunu

Address:

Jhunjhunu, Rajasthan

I am an old customer of Tatasky and wished to take additional connection
( customer ID : [protected] ). Dealer at Pilani M/s Manoj Traders, Nehru Place, Pilani sold me a Digicomp and sent online message to Tatasky for installation. The Engineer from Jhunjhunu, Mr. Mahesh of Tatasky, Experience Zone, Khemi Sati Road, opp. old bus stand,Ph:[protected], Mobile No: [protected], ( c/o Mr. Hira Lal Mobile No: [protected] ) came for installation on 26th Sept., 2010 , refused to install the digicom sold by Dealer at pilani, installed the one which he brought with himself which had a broken remote taped with all letters unreadable and said that company had packed it that way. When I refused to accept, he insisted that I take as he has installed and asked for payment which I refused as I had already paid for the digicom sold to me by Manoj Traders, Pilani and called the Dealer at Pilani. On insistance of the dealer at Pilani , who talked to his superior, he took back the digicom with broken remote, just connected the one sold by the Manoj Traders, Pilani without connection and also damaged the existing videocon DTH connection and its dish out of position, which he had disturbed as teh cable he brought ws not of enough length. I had to call another cable operator, next day to fix the problem with an added expense of Rs. 300/- and extensive mental harrassment by the engineer Mr. Mahesh from tatasky Jhunjhunu branch. Though I tried calling the helpline number
[protected] ,none of them even lifted the phone nor called back. After persistant calling , I was able to talk to the customer service centre on 28th Sept., 2010 and received an indifferent response and the call was shifted from one person to another over 3-4 minutes. This incident has caused a severe mental stress for about 4-5 hours on 25th Sept., 2010 caused by Mr. Mahesh, Engineer of Tatasky from Jhunjhunu and additional expense of Rs. 300/- for rectifying the damage done by him. Should not tatasky be held responsible for recruiting such service people ? Someone may kindly answer my agony.