Tata Sky — Extremely poor Service | |||
My set top box stopped functioning & put a complaint on 18th Feb 2012 towards it. It took 2 weeks for Tata Sky people to correct the same & during this period I have had to contact them countless number of times & speak with several supervisors to get this done. When this was corrected (on March 3rd), I received call from an Executive by the name of Mohmmad ( I dont remember the full name) who called probably from Hyderabad since the STD code started with 040. I asked for warranty papers of the new set up box as per the company's policy. However, I was informed that there is no such formal paper work towards warranty period & it is maintained at Tata Sky's end, in their records. He informed me that the replaced set up box comes with a 90 days warranty & any problems between this period wold be attended to without any costs. However, I was charged for the same on 13th of Mar & had to go through series of complaints & calls to sort this out. Secondly, the replaced set top box conked off in 4 days only. I gave a complaint again on 8th of Mar towards this & had to again screech several times until it got corrected on 18th of Mar. For this, I had spoken with your supervisor Pravin. He, alongwith all the past telecalling executives had confirmed to me that since the set top box had again conked off within 90 days , rather only in 4 days - I will not be charged for this. However, I have received a call from the concerned dept. today stating that they refuse to acknowledge this warranty period. I personally, don't feel that when Tata Sky fixes a problem, it should definitely surface so soon & especially as soon as 4 days. In my opinion, they should have not charged me for this even if they don't have a policy. I am sick & tired of complaints. For the past one month my connection has been active for 4 days only, rest of teh month I have spent in complaints. They really to address their service issues well. Was this information helpful? | |||
 4 Comments | |||
Comments
Hi Mr.Arun,
As I understand out of your two connection (1 in Chennai - [protected] and 1 in Hyderabad [protected]) there has been visit to your chennai location the STB connection which you are facing problem with. As you are not facing problems with the connection in Hyderabad the place where you live there could be a possibility of the Chennai digicomp being faulty or due to external factor as mentioned cable problem, keeping it close to the DVD as its magnetism of the DVD may affect the STB or even by chance the TV. Tata Sky can send a technician (visit charged) on the approval of the subscriber. In case you are in warranty hardware charges will not be incurred however technicians visit is always charged. Out of warranty will also be charged. It seems you have not faced problem with the digicomp in Hyderabad in my advise you should once personally visit the chennai location and get all your queries solved and also resolve the issue in a better manner.
As I understand out of your two connection (1 in Chennai - [protected] and 1 in Hyderabad [protected]) there has been visit to your chennai location the STB connection which you are facing problem with. As you are not facing problems with the connection in Hyderabad the place where you live there could be a possibility of the Chennai digicomp being faulty or due to external factor as mentioned cable problem, keeping it close to the DVD as its magnetism of the DVD may affect the STB or even by chance the TV. Tata Sky can send a technician (visit charged) on the approval of the subscriber. In case you are in warranty hardware charges will not be incurred however technicians visit is always charged. Out of warranty will also be charged. It seems you have not faced problem with the digicomp in Hyderabad in my advise you should once personally visit the chennai location and get all your queries solved and also resolve the issue in a better manner.
I had purchased a Tata Sky connection in 2009. I again purchased an add-on connection three months back. The add-on connection was showing no signal on 19th sep 2011. I registered the complaint on 20th Sep with Tata Sky. Their Electritian visited on 20th and told that the Digicomp had gone bad and would be replaced by 21st. I waited but neither anybody came, nor did I receive any call from Tata Sky. I called Tata Sky Help line at 8.00 PM and was informed that my complaint will be resolved by 23rd. Again I called Tata Sky on 22nd Sep. I was surprised to hear that my complaint would be now resolved by 24th as they did not have any Digi comp which they can replace. Really surprising. Isnt’ it. When I talked to their senior executive, He assured me that he will try his best and resolve the complaint by 23rd itself. Again when I called them today, i.e. on 23rd, I was surprised to hear that I have got a new date for resolution of my complaint- i.e. 25th Sep. Again, I enquired from their senior executive Ms Pratima whether this time they were firm on their date or is it a delaying tactics. She asked me to wait for sometime and then told me that my complaint cannot be resolved before 26th as they did not have any Digicomp. What a shame for Tata Sky. When I asked for a new connection, It was installed within 2 hours of my ordering. And now, when it has gone bad, they do not have any spare Digi comp. Surely, they have different standards for new and existing customers. Tata Sky- Are You Listening. My phone No. is [protected]
Hi Prachi,
You can address your complaint to tata sky’s official handle @tatasky. They will help you out with regards to your issue of conked set top box within warranty period. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure if you are in warranty they will secure your deducted amount.
You can address your complaint to tata sky’s official handle @tatasky. They will help you out with regards to your issue of conked set top box within warranty period. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure if you are in warranty they will secure your deducted amount.
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Initially they said the problem existed because it was close to a DVD player for which I purchased a new cabinet. Then they said the problem was due to the cable connecting the TV which i changed. Then they said the problem was with the TV. I now have a Sony Bravia Full High Definition LCD TV. I requested them to change the box as I suspect it is faulty but this has not been done. Since I do not live in Chennai (my mother does) I am unable to follow this closely and she has been suffering the poor Tata Sky Plus service for a very long time.
They are now again insisting that I pay charges for the visit despite the problem persisting since installation. This is absolutely unacceptable to me. I have spent a lot of money on this connection, suffered an indifferent Tata Sky service (who talk to me as though they are doing me a favour) and am not prepared to spend one more rupee on this.
This happened last month and is happening again now.