Tata Sky — False Commitment at help desk Call center | |||
Sir, Yesterday i.e[protected] i recieved a call on my RMN that today is the special offer that i can upgrade to TATASKY HD in just 1800Rs. so i asked her that i will think and tell then she spoke lie to me that today is the last date of the offer and in which she told me that i can watch HD channels after paying just 1800 . so i agreed and let installed HD box. now today morning when i started the box i was unable to watch HD channels and i called the customer care around 10.30 to 11.00. there a girl picked up i didn't remember the name she told me that i have only 263 Rs. short in my account in order to active Mega HD pack in my account and so i readily agreed and Recharged Rs.300 and then i called the call center he told me that i need more 1800 Rs. to active HD channels so i was little angry with him and told him to write complaint accordingly. then at sharp 19:48 i got call from your complaint cell to ask me about my complaint.so i asked his name first(due to previous experience) he replied with NAVEEN so i noted down his name for record so after discussion of whole matter with him he described me my whole plan and then told me to recharge 800 Rs. in my account to get subscribed to Mega HD package so i confirmed in for 4 times with him and then he also confirmed that no further recharge will be needed. so i agreed and agai recharged of 800 and then i called the call center they told me that still 864 Rs. are required to Recharge more.. so do tatasky believe in any commitments????? u can see all the log details in your data. and u can hear the recorded calls. Now after taking this much confirmation i am not going to recharge any more and i want my pack to be started. or else i will go to consumer court.. i want reply urgently and to start my HD package. u can hear all the recordings for your reference.. now naveen should pay for remaining amount or tatasky now i want my pack active. after such commitment u cant go backwards.! and last question is this tatasky the name of TATA which only works on commitment?? i can't see any tata thing int tatasky..!! :/ Regards Rohit Shah Was this information helpful? | |||
 2 Comments | |||
Comments
You can address your complaint to tata sky’s official handle @tatasky. They will check the offer you were entitled and make arrangements to provide the same. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and provide the offer that you were promised.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
12301
Pending
0
Resolved
5113
View all 12301 Tata Sky reviews & complaints
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
View all Tata Sky contact information
puna callcenter — false commitment
sir, i vishal yedke is your corporate costomer of reliance since six yeair's and above . i had been requesting to the office at ABC complex aurangabad but the pad no atation to it and befor tow day's before i got a call from puna call center in wich i told them the same problem and the gave me a comitment that thay have increase my cradet limit to Rs.3500.00 and thay haye not yet don that so P'les do the need full or i will surrender my 20 terminals thanking you.