Tata Sky — Forced to cancel connection without Set Top box refund

Address:

Bangalore, Karnataka

I bought Tata sky connection on 12/05/2012 through Suresh Electronics, 69, 4th Cross, Omkar Nagar, Arekere Mico Layout, BG Road, Bangalore – 560076.

I had paid Rs.7480/- for two set top box, one STD & second HD + PVR. At the time of connection this hasn’t disclosed that TataSky signals come from South-East direction only and nothing has mentioned that these boxes are on lease and will have to return at the time of cancellation.
On Jun 1st 2013 I had requested for relocation from my old address L&T South City B4-1602, Arekere Mico Layout, BG

1. Since Jun 1st 2013, my TataSky connection is not working but still subscription charges are being debited in my account on a daily basis.

2. I am not getting signals in my new location while this apartment is three sides open. So for me it’s a TataSky technical problem. Now I have been told that signals will come only from south-east direction this was never disclosed and mentioned anywhere.

3. Due to of no signals I am forced to go for cancellation without any refund of Set top boxes (2 boxes) for which I had paid Rs.7480/- at the time of connection. Why should customer pay for service provider technical problem?

4. I have been debited Rs.200/- for relocation charges while relocation hasn’t completed yet due to of signal problem

5. Since Jun 1st 2013 I am struggling, getting regular calls from TataSky customer care, explaining everything again and again. As TV is the main source of entertainment in India which is not working for me since more than a month, causing stress and uncomfortable & also loosing hard core money due to of TataSky policy not to refund for Set top boxes. So they are getting all benefits and customer is always in lose.

Bhumesh Gupta
LnT South City, B6-1204,
Arekere Mico Layout, Bannerghatta Road,
Bangalore – 560076
Mobile - [protected]