[Resolved] Tata Sky HD DTH — Product not given which is demonstrated at the time of purchase and deactivate the service for which advance payment is made | |||
Dear Sir, My self Kalpesh Parmar from Ahmedabad. My Tata Sky ID is:[protected] Complain: I purchased TAT SKY HD set top box with annual supreme sports kids pack after seeing their offer on their website www.tatasky.com in Rs.4790 by credit card (online/helpline) on 21/02/2012 . (1) On the website of TATA SKY there is scheme that with purchase of "TAT SKY HD set top box and annual supreme sports kids pack" customer will get four showcase movies and gift vouchers worth Rs.1000/-, but now after purchase of the product, TATA SKY representative says that you are not a valid purchaser for that scheme. They literally cheat with me. (2) As described in above complaint (1) I had paid the advance for uninterrupted annual service of supreme sports kids pack on 21/02/2012 by credit card, but within three days TATA Sky had deactivated my service without any intimation for the reason that Rs. 100 for extra cable which I have to paid. My point is that when I have paid advance for uninterrupted annual service of supreme sports kids pack on 21/02/2012 by credit card than how TATA Sky can deactivate my service for the cable payment? How they can co-relate the service provided by them and Hardware payment? They could have debit Rs.100 from my account balance or before deactivate the service they could have call me!!!! (3) For above two matters I had frequently requested and complained to the TATA SKY executives by telephonic talk as well as by email but they are not giving any authentic answer and they says “please leave/ forget of four showcase movies and gift vouchers worth Rs.1000, we cannot do anything in the matter”. I request you to please help me for the above matter as TATA SKY have literally cheat with me for the product shown at the time of purchase on their web-site and for very poor response of their representatives. Earlier response waited. KALPESH [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Tata Sky — DTH Product Offering
DTH is ripping off the customer. They offer only a bouquet of channels and their Ala-Carte is very conditional.For example if I want to subscribe for Zee TV alone I cannot do it, I have to get a package of Zee Cinema, Zee Trends etc This is not only unfair but also forced upon you, as a consumer you never have choice. So that is for a package deal.
Now coming to thier Ala-Carte channels for example if I subscribe for Neo Cricket (I have to also subscribef or Neo Sports), then we have the situation where I cannot subscribe the Ala-Carte for a month alone if I want to but will have to subscribe it for 3 months (90 days) so irrespective of If I have any games to watch on Neo Cricket for the 2nd and 3rd Month they will charge you and you cannot remove it.
So Ala-Carte is like even if the food is over in front of you, you are required to sit their for more time and pay for the time that you sit in front of the empty plate.
This is day light robbery and something has to be done by the required regulatory authority!!